Very remote, charges extra, service and staff slow
Candice
2025 年 6 月入住 1 晚
6/10 一般
Candice
与家人及幼儿出行
2025 年 6 月 16 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Charged extra fees on arrival. Did not get my upgrade perk. Room service limited availability
Candice
2025 年 6 月入住 1 晚
6/10 一般
Arturo
2025 年 5 月 31 日
满意:清洁度
不满意:住宿条件和设施,服务设施
The property is relatively remote; it would be a great stay for people with children or for conventions. That said, it is not convenient to attractions or to the port.
Arturo
2025 年 5 月入住 2 晚
4/10 很差
Manuel
与家人及幼儿出行, 团体旅客
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very nice, a lovely property.
We stayed for 8 days instead of 10 as we had a massive mosquito problem that could not be solved properly by the hotel. I killed about 15-20 mosquitos every night and we left all windows closed to avoid new ones to come in. But every night was the same, we has no idea how they got in. Our babys and our son were covered with bites and looked like they were heavily sick. The hotel bought a standard stuff for the socket but that was so hyper-allergic and did only work semi-good that we raised the issue again and again. They said the call pest control but that never happend. We were forced to leave two days earlier as we want to keep more harm away from our kids and us. They told us a refund would not be possible due to the hotel rules and also dis not credit the tourist tax. Also the manager offered us a free dinner we has bed and breakfast and after two times we paid for the dinner we never used it again and the offer came afterwards so they also did not refund one dinner as promised as well.
The employees were all nice but the food selection at dinner for a 5star hotel was not even close to that what you can expect amd this is why we eat outside nearly every day!
I must say finally that such a way of dealing with clients like us is not the way I want to be treated. This is why I can‘t recommend this hotel
Manuel
2025 年 4 月入住 10 晚
10/10 超赞
Nikos
与家人出行
2024 年 10 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Nikos
2024 年 8 月入住 3 晚
10/10 超赞
Maria,Stoney creek
与家人出行
2024 年 10 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing resort
Excellent staff and very pleasent and helpful!
Spotless
Maria
2024 年 9 月入住 2 晚
4/10 很差
DIMITRIOS
团体旅客
2024 年 8 月 24 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
When you are a manager one day and doing breakfast tables another day you know there are problems.grossly under staffed need to pay more to your staff to keep them.we had several issues with rooms and luggage misplaced and the manager refused to accept the hotel was wrong regardless of their reply.The resort was fantastic but need personnel to run it.If staffing issues resolved I will return.From a well travelled customer
DIMITRIOS
2024 年 8 月入住 2 晚
4/10 很差
CHRISTIANOS
2024 年 7 月 7 日
满意:客房舒适度,清洁度
不满意:员工和服务
Needs to get organized!
Very nice modern hotel, pools, spacious rooms, great beach. Staff friendly, but seems that it is first job, Needs to get organized. No amenities, no any shop for daily bits & pieces