Such a beautiful hotel, and the staffs are amazing, foods are delicious too. Reasonably priced. Beds are comfortable, rooms are clean, I'm a clean freak so I enjoyed my stay in this hotel. Hope they will maintain it well. Will go back for sure.
jennifer
2024 年 5 月入住 1 晚
10/10 超赞
Kevin
与配偶出行
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I travelled with my wife and I really enjoyed my stay here. I even booked another extra room for my mother-in-law. Beds are comfy, rooms are clean and smell good. The staff are great and there was one bell boy who didn’t accept a tip and he said it’s his job to be of service. I asked for another tube of shampoo because they come in small tube and I was given at once, no problem at all. Staff are great. There’s a manager there too (we supposed) who helped us secure another day booking even though they are already full. She was friendly and always all-smile! Will recommend this property to my families and friends. Great job Uma!
Kevin
2024 年 3 月入住 1 晚
8/10 还可以
Napoleon
与配偶出行
2024年05月9日
满意:住宿条件和设施,清洁度
不满意:服务设施
This is a relatively new hotel. Staff are friendly, but are very limited in what they can do for guests. We asked to change 500 pesos for smaller 100 pesos to tip for our bell man and we were not granted this simple request. The reason: we only do this service for customers. I assumed that when we booked a room at the hotel that we were customers. Oh well, we ‘ll let that go.
The shower amenities like shampoo and conditioner were in tiny tubes most appropriately suited one use only and by one person. We asked for more but were denied because it would exceed the daily allowance. Simply unsatisfactory.
In our many years of travel and staying at various hotels, we have never been denied such basic services. Maybe, Uma Hotel is new and has to go through some growing pains to become better. But for now, I can’t fully recommend this hotel until it reviews its’ policies and become more responsive to its’ customers basic requests.
Napoleon
2024 年 5 月入住 1 晚
10/10 超赞
Kevin
2024年05月4日
满意:清洁度、员工和服务、住宿条件和设施
The staff here is the best!!! They are all friendly, respectful and accommodating. The property is very clean and the restaurant offers delicious food, buffet breakfast is also appetizing. Will stay here again the next time we go back to Naga City. Two-thumbs up to the people working here! Keep it up!
Kevin
2024 年 3 月入住 5 晚
10/10 超赞
Eloisa
与家人出行
2024年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff are friendly and accommodating. Place is new and very clean. Comfy beds nice spacious room. Highly recommended.