I was disappointed with the room.It definitely needed a refurbishing since it looked old and tired.
The bathroom was particularly disappointing with a great deal of work to bring it to the star rating.
The spa too could do with a facelift.
The one place that I felt was 5 star was in the dinning room with the chef and the catering manager taking the accolade,overall a lovely place to stay at.
Dilipkumar
於 2025 年 6 月住了 3 晚
10/10 優異
Ayush
伴侶同遊
2025 年 5 月 30 日
讚好:整潔度、設施服務和住宿狀況
Would love to go back
Ayush
於 2025 年 5 月住了 3 晚
10/10 優異
Ayush
伴侶同遊
2025 年 5 月 30 日
讚好:整潔度、設施服務和住宿狀況
Best hotel by far in the area
Ayush
於 2025 年 5 月住了 4 晚
6/10 一般
Sanam
2025 年 3 月 14 日
Sanam
於 2025 年 2 月住了 2 晚
6/10 一般
Alan
家人同遊
2025 年 3 月 5 日
讚好:整潔度
不滿:職員與服務
The staff is not proficiently trained to work in a hotel. They lack simple professionalism and knowledge of English . They were however very polite and nice. The WiFi does not work. The water in the shower was cold. The free shuttle is there but the men outside were just acting unprofessionally .
The building is beautiful, great views of the lake but it’s difficult to get here. You’ll need a driver that’s experienced in hilly terrain driving.
The breakfast is great. The chef was amazing. He came and talked to us.
Alan
於 2025 年 3 月住了 2 晚
10/10 優異
ashish
2025 年 1 月 24 日
ashish
於 2025 年 1 月住了 3 晚
10/10 優異
Chirag
2024 年 12 月 2 日
Chirag
於 2024 年 11 月住了 3 晚
10/10 優異
parvinder
2024 年 9 月 25 日
不滿:職員與服務
Needs lot of renovations
parvinder
於 2024 年 9 月住了 1 晚
8/10 不錯
Rajiv
多人同遊
2022 年 2 月 18 日
讚好:職員與服務和客房舒適度
Rajiv
於 2022 年 2 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2022 年 2 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Amazing
真實旅客
於 2021 年 11 月住了 1 晚
8/10 不錯
Arjun
2021 年 12 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
lake view.
Arjun
於 2021 年 12 月住了 2 晚
8/10 不錯
真實旅客
家人同遊, 多人同遊
2021 年 6 月 11 日
讚好:整潔度、職員與服務和住宿狀況
Very nice view with good over all stay.
真實旅客
於 2021 年 6 月住了 2 晚
10/10 優異
Charanjit
多人同遊
2021 年 3 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel & safe
Enjoy the stay
Charanjit
於 2021 年 3 月住了 1 晚
10/10 優異
Kishor
2019 年 12 月 3 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kishor
於 2019 年 11 月住了 2 晚
10/10 優異
真實旅客
伴侶同遊
2019 年 11 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best location in nainital. This hotel is a palace which has been renovated as a hotel. You get a very nice view of naini lake and the surroundings. And their breakfast buffet is also amazing.
真實旅客
於 2019 年 3 月住了 2 晚
10/10 優異
Ankit
2019 年 7 月 9 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ankit
於 2019 年 7 月住了 3 晚
8/10 不錯
Brajesh
2019 年 6 月 23 日
讚好:整潔度、職員與服務和住宿狀況
The Naini Retreat has a cozy exclusivity with great food options. Worth stay with family. The only issue is the hiking required to & fro from hotel. Difficult for elderly
Brajesh
於 2019 年 6 月住了 3 晚
6/10 一般
真實旅客
家人同遊
2019 年 5 月 28 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Prices are higher as compared to there services & foods
真實旅客
於 2019 年 5 月住了 2 晚
10/10 優異
真實旅客
家人同遊
2019 年 4 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really great location and view; helpful and accommodating staff
真實旅客
於 2018 年 11 月住了 2 晚
4/10 欠佳
真實旅客
家人同遊
2019 年 3 月 25 日
不滿:住宿狀況
Too much overpriced, and over hyped.They don't deserve, what they claim.
真實旅客
於 2019 年 3 月住了 2 晚
8/10 不錯
Priyo
2019 年 3 月 20 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It is one of the oldest hotels in Nainital. It is a really pretty property but I would recommend staying only in the old wing.
Priyo
於 2019 年 3 月住了 1 晚
10/10 優異
BRUCE
2018 年 11 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel
I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there
BRUCE
於 2018 年 11 月住了 5 晚
10/10 優異
真實旅客
2018 年 10 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic stay. Bonfire in evening was great.
真實旅客
於 2018 年 10 月住了 1 晚
10/10 優異
真實旅客
2018 年 10 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was a superb experience due to its amazing location overlooking the lake. Service was excellent.
真實旅客
於 2018 年 10 月住了 1 晚
2/10 很差
Midhath (Maidenhead UK)
2018 年 8 月 21 日
讚好:整潔度
不滿:住宿狀況和客房舒適度
Damp,dark and depressing
The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.