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南昌酒店的評價

4 out of 5
南昌酒店
Westlands Road no. 21, VIP Plaza, Nairobi

評價

5.6
10 分評分，優異；22 則評價中有 2 則" "
8 分評分，不錯；22 則評價中有 6 則" "
6 分評分，一般；22 則評價中有 4 則" "
4 分評分，欠佳；22 則評價中有 5 則" "
2 分評分，很差；22 則評價中有 5 則" "

6.4/10 

整潔度

6.2/10 

職員與服務

5.2/10 

住宿狀況

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年12月17日的回應
Thank you for rating us. Please note we value your feedback, therefore let us know of any areas we can improve to ensure client satisfaction. Regards, Imathiu K.

4/10 欠佳

Paul

讚好：整潔度
不滿：住宿狀況
Disappointing Place
Very disappointing place. On Hotels.com they said they were four or five star hotel. They are maybe 2.5 stars. They said they had a business centre. They did not. They said they provided wireless internet. There was no internet available on my floor the entire time I was there. They claimed to have seven restaurants. Nope. The wallpaper was peeling off the walls. The carpets and coverings were stained. The check in (entrance) area had action movies blaring from morning till late at night, which gave the place a trashy feel. Location is very central. Bed was very good. Though the upholstery and carpets were stained, the room was clean.

8/10 不錯

真實旅客

讚好：整潔度
不滿：職員與服務
Westlands Location - Caveat Emptor
Good location in Westlands and if you get it at a good price, it is a good value. The hotel targets Chinese travelers so food, TV, and staff or oriented to this. It is like going to China in Kenya. Best to book online and not at hotel as some personnel seem to want to cut their own side deals that are more expensive than booking online.

8/10 不錯

Steven

讚好：住宿狀況
Westlands on a Budget - Food Included
A great option if you are on a budget and need to be in Westlands near the better hotels. Better than the rustic guest houses for the price. Many Chinese visitors stay here and the food is targeted to that audience.

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
In die Jahre gekommen
Das Hotel hat sicherlich keinen 4 Sterne-Status. Die Zimmer sind sehr klein. Das Bad ist höchstens 3 m² groß und hat eine Dusche ohne Kabine! Die Möbel sind abgenutzt. Die Premium-TV-Kanäle bestehen aus einem Sportkanal und CNN. Ansonsten gibt es nur chinesische Sender. Positiv bewerten muss man das sehr freundliche und hilfsbereite Personal und die sehr gute chinesische Küche.
於 2017 年 5 月住了 2 晚
KMI - Online Revenue Manager 於 2017年6月4日的回應
Wir freuen uns über Ihr Feedback und sind traurig, dass Sie Ihre Erfahrung nicht ganz genossen haben. Wir arbeiten an der Renovierung des Hotels, um sicherzustellen, dass wir die Standards beibehalten, die unseren Kunden zufrieden stellen. Ich bin aber froh, dass Sie den Service und die Küche genossen haben. Wir hoffen, dass Sie in Zukunft noch bei uns bleiben werden.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful experience
Excellent experience I had at this hotel. Very good security with two step security cards
KMI - Online Revenue Manager 於 2017年6月2日的回應
Thank you for your review. We are glad you enjoyed your stay and hope to be seeing you in future.

4/10 欠佳

Peter

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Cheap price = cheap quality
You get what you pay for - and NanChang was cheap.
General Manager 於 2017年3月13日的回應
Peter, Thank you for providing feedback. I am very saddened to hear your stay with us was not to your expectations. Kindly provide me with more details about what inconveniences you faced during your visit. You can reach me at booking@nchotel.net. Kindly note customer satisfaction is our number one priority and thus your dissatisfaction is not taken lightly. Hope to hear more from you soon.

8/10 不錯

Giuliano (Italy)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value, friendly staff
The hotel is a budget 4 star. My room (301) was very small without a mini bar, the mattress was exceptionally hard. The gym is small, located in front of reception, it requires motivation to be used. Other than that the room was clean, staff was very friendly and efficient, the laundry service works well and the breakfast was good. I bought the rooms at a discounted price, overall the stay was worth the money I spent for it.
KMI 於 2017年3月13日的回應
Giuliano, It is good to see that you enjoyed most of your stay. Thank you for providing feedback on your stay with us. We shall be looking into the issues raised to ensure you fully enjoy your visit if you do visit us in future.

6/10 一般

Lorn (London )

不滿：住宿狀況和客房舒適度
Functional hotel but dated.
If only this hotel was maintained this would have been a very good hotel. Drainage issues. Leaks from sink. Shower blocked. Room could do with a splash of paint. Window damaged stuffed with tissue. Air conditioning not working . I had to request for a fan. The Lift had finger marks all over it. Reception staff not that friendly. Hotel has good potential. They need to maintain their facilities regularly. Despite these issues l might consider staying at the hotel again because some of the staff were nice and l did feel at home and was made comfortable after l complained. Complaint response was fast and rectified but some issues remained. It got to a point l stopped the complaints and over looked the issues. But the hotel has very good potential.
KMI 於 2017年3月13日的回應
Lorn, Thank you for taking time to give your feedback. I am very sorry for the troubles faced during your stay. Kindly note we will be taking measures to make improvements based on your grievances as we always try to ensure customer satisfaction. I am glad to hear though that your stay was not all bad though and I do hope that we shall be seeing you in future.

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Very small rooms ,
Vert small rooms , even difficult to put your luggage, basic amenities missing
KMI 於 2017年3月13日的回應
Thank you for your feedback. Kindly note, we do have larger rooms available that we will be glad to show you if you reconsider staying with us.

10/10 優異

Jacqui (Washington, DC)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A perfect place in the city
It was a big surprise to find such a nice place in Nairobi. It's in a safe neighbourhood. The room is very clean, bright and well decorated. After staying at several different hotels in/around Nairobi, I finally felt relaxed when I entered this hotel. For a single person, I also got a good price for that small but cosy room. They have two awesome resturants inside the building, which serve authentic chinese food. Overall, it was a highlight of my trip. I highlly recommend this hotel to travelers.
Fired rice noodle you can only find in Nanchang
part of the menu
KMI 於 2016年12月17日的回應
Jacqui, Thank you for your feedback, we are glad that you enjoyed your stay with us. Apologies for the cold water, please note we have a technician available 24/7 to handle such issues. We hope we shall be seeing you in future. Regards, Imathiu K.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年12月17日的回應
Thank you for rating us. Please note we value your feedback, therefore let us know of any areas we can improve to ensure client satisfaction. Regards, Imathiu K.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年12月17日的回應
Thank you for rating us. Please note we value your feedback, therefore let us know of any areas we can improve to ensure client satisfaction. Regards, Imathiu K.

2/10 很差

Annabel (Stockholm, Sweden)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Wouldn't recommend this to anyone!
I am usually not one to complain, but I was extremely disappointed by the Nanchang Hotel. They claim to be a 4 star hotel, but this is definitely not 4 star standard. I am astonished by the positive reviews this hotel has gotten, to me they sound like they're describing an entirely different place. Me and my colleague stayed here one night and when we arrived we each got a small room without bed linen. We asked about this and were moved to new rooms, where there was bed linen but no mattresses (only a thin cover on top of a hard bed base and the cover was too small to cover the base). We got new rooms again, where the beds were the same but at least there were mattress covers that were the same size as the bed. The rooms were small and smelled of something strong (smoking is permitted indoors so perhaps this smell was something to cover it up). The bed was really hard and the general standard of the room was way below what you would expect from a 4 star hotel. The restaurant was ok for dinner, but many things from the menu were unavailable. At breakfast I asked if there was meat in the noodles and rice (as I am a vegetarian) and was told no, but after taking one bite I realized that there definitely was meat in it. I asked if I could book a taxi to go to one of the top tourist destinations in Nairobi, but I got a driver who wasn't a taxi driver (probably just a friend of someone in the hotel). He tried to charge me 3 times the normal price and had to stop several times al
KMI 於 2016年12月17日的回應
Annabel, Thank you for your feedback. First, I would like to send my sincerest apologies for the inconveniences faced during your stay. We do take our guest complaints with the utmost importance and rest assured that we have taken up measures to prevent the same from happening in future. We have separated smoking and non smoking floors, we have acquired new housekeeping staff who work round the clock to ensure our rooms are well prepared, our restaurant is now fully stocked with all the items available in the menu and our food and beverage manager has ensured all staff are properly informed on the menu items to prevent a guest being misinformed. We hope you will reconsider staying with Nanchang Hotel in the future. Regards, Imathiu K.

2/10 很差

真實旅客

不滿：整潔度和職員與服務
corrupt staff.
awful. Corrupt staff. Stay away from the housekeeper called Rop.
General Manager 於 2016年12月17日的回應
Greetings from Nanchang. We are sorry that you did not enjoy your stay with us. Nanchang Hotel does not condone any form of corruption or misdemeanor by our staff. The housekeeper, Rop, is no longer working with us. We hope you reconsider choosing us for accommodation in future. Thank you for your feedback. Regards Imathiu K.

6/10 一般

Mariette (SA)

不滿：整潔度
Average
Was an average stay for a few days but the rooms smelt a bit funny.
General Manager 於 2016年12月17日的回應
Mariette, Thank you for taking time to review our hotel. Personally, I would like to send my apologies for the smell inconvenience during your stay. Please note we do approve for changing of rooms when this occurs and that we now have a professional housekeeping manager who ensures rooms are always hygienic and presentable. Sincerely, Imathiu K.

6/10 一般

STEPHEN

不滿：整潔度、住宿狀況和客房舒適度
General Manager 於 2016年12月17日的回應
Thank you for rating us. Please note we value your feedback, therefore let us know of any areas we can improve to ensure client satisfaction. Regards, Imathiu K.

6/10 一般

Phil (USA)

不滿：住宿狀況
overpriced but convenient and friendly staff
The room is comfortable and the staff, both Kenyan and Chinese, were uniformly friendly and helpful. My room was 120 steps up from the ground floor. the elevator was not working for one full day. the internet was not working for 36 hours of my stay. Even by the overpriced standards of Nairobi the Nanchang was high for what you get.It is VERY convenient and I was able to eat at 3 different, excellent places all within a 5 - 10 minute walk of the hotel.The brochures and website said that there was a gymnasium. But it has been closed and one piece of equipment put into the hallway right outside the elevator on each floor in lieu of a fitness center. Not the ideal place to have a workout. At about 1/2 the price I would stay there again.
General Manager 於 2016年12月17日的回應
Phil, Greetings from Nanchang. Thank you for taking your time to provide us with feedback. Apologies for all the troubles encountered during your stay. Kindly note measures have been placed to ensure that the same does not happen. Our gymnasium has also been reopened and a new technician has been added to our team to prevent any technical difficulties. We are happy that you were pleased with our professional staff who are dedicated in providing world class customer service. We do hope you shall reconsider staying with us in future. Sincerely, Imathiu K.

4/10 欠佳

Jason (Toronto)

不滿：住宿狀況和客房舒適度
Not the one i expected
I agree with the previous reviewer on most of the comments about this hotel. I too booked it because of the 4 star rating. unfortunately it was a let down, especially that i was expecting a nice rest after grueling 7 day Safari. let's start with the positives. The superior single room is spacious, the breakfast buffet is delicious and sufficient if you like Chinese food. Now the bad. It is literally a 3 star hotel from a 2nd or 3rd tier city in China being air lifted and dropped in Nairobi. The design, the furniture are almost exclusively Chinese or exported from China. from design perspective, things are lacking or not where they should be. for example, the safe box is in the bottom of the closet which is blocked by the huge sofa; the mini bar is so close to the bed that i suppose it becomes another night stand; no face tissue anywhere; there is almost no place for your own toiletries in the bathroom; the bath towels are super thin. from function perspective, the drainage was not designed properly, there is strong smell of sewage in the bathroom which is gross; the standing shower stall is very Chinese small and cumbersome to open and close and i hit my head once because the top railing is low; safe box is detached from the wall, what's the point? and there is no stand/rack for the luggage. what upset me the most was the heavy banging from 11:30pm to 40 minutes after midnight for repairing the tiles. couldn't it be done during the day?!
KMI 於 2016年12月17日的回應
Jason, Thank you for taking time to provide your honest feedback. I sincerely apologize for the noise disturbance and can assure you measures have been taken to ensure it is not an issue for our guests. We have also upgraded our rooms and sorted out the drainage issue. Kindly note however that we are a Chinese hotel and as such our facilities are Chinese in nature to fit the theme. Also, we have various rooms of various sizes according to the guest's purchasing power. We do have options that offer very large accommodation spaces which we shall be willing to let you try if you ever reconsider staying with us. Sincerely, Imathiu K.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
General Manager 於 2016年12月17日的回應
Thank you for rating us, we are glad you enjoyed your stay. Please let us know of any areas we can improve to ensure client satisfaction. Regards, Imathiu K.

2/10 很差

john (Kenya)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
NOISY, Worst ever
till 12 am, the guys are making too much noise. Never ever stay over.
KMI 於 2016年12月17日的回應
John, Thank you for your feedback. Personally, I would like to apologize for the noise, however rest assured we have taken measures to ensure our guests enjoy a tranquil atmosphere during their stay. Regards, Imathiu K.

8/10 不錯

Funmi (Lagos)

讚好：整潔度、職員與服務和客房舒適度
Nice Hotel good for a night or two
Spent the night. When I saw the lobby it looked a bit cheesy. But when I got into the room I was surprised how clean it was. It was fine for the night.
KMI 於 2016年12月17日的回應
Funmi, Thank you for your positive feedback.