Napa Hotel with Pool

"Our room was great and the staff was wonderful, but we were disappointed with the lobby restaurant. Upon checkin, I’m pretty sure we were told breakfast was included. When we went down for breakfast, the waitstaff had never heard of any such amenity. Ok, maybe we misheard. No big deal. It’s Mother’s Day and our first weekend away from our little one so we decide to eat there anyway. First, our food was delivered to a different table, so our food took quite some time to make it to us. Then the rare steak I ordered came back well done and my poached eggs were closer to hard boiled. I mean ruined it to our waitress and she was equally confused and very apologetic. She sent in an order for a steak at the correct temp and new poached eggs to go with the remainder of my breakfast. About half way through breakfast the eggs and steak made it to our table. The eggs were perfect, but the steak was over salted. I didn’t have the heart to bring it up to our server, she was working hard enough as it was. But overall our Mother’s Day breakfast left much to be desired. Other than that, the hotel was great and again the staff were top notch."

"Great staff and clean property! Definitely would stay here again "

"After we checked in we realized they gave us the wrong keys. They told me do download the Hilton app and I did! It didn’t help, I called customer service and finally half an hour later, they gave us the right keys."

"Beautiful property and awesome spa!!"

"Great experience "

"This place was listed as VIP with a free bottle of wine. But, it looks like they are giving a free bottle for everybody for celebrating 20 years. Checkin - we were there at 4pm for checkin, they said the room is in inspection and will be given soon. All the people who came after us for 1.5 hours were given a room. Peak time. Only we were left waiting. We waited for 1.5 hours and just stepped out. We got a message at 5:45pm that our room was ready, came back and checked into the room. Turn on TV and sign into Youtube, it freezes. Olive and Hay is so busy as an external restaurant, we didn’t get a seat, guests are not prioritized. Neither is there room service from Olive and Hay. We couldn’t sit down and have breakfast, we had to go elsewhere. Checkout is prompt, not given any additional time, because they had get the cleaning done. If thats the case, why didn’t we get the room at 4? It just ruined our evening and trip to Napa."

"People are nice the hotel is very cozy the breakfast was good "

"Clean quiet rooms, the pool and hot tub are very nice. Would stay here again. Super reasonable and close to all the Napa activities. "

"The breakfast had a decent selection and was fresh although it could have been hotter. The property was very clean and quiet. It was better than most places I've stayed with a higher ranking. "