This is my girlfriend’s and I’s second stay at the Conrad. The first time everything was perfect. This stay we had mishaps from the beginning. It took a longer than usual time to be greeted even though we were the only ones checking in and there were 3 people behind the desk. Then when we checked in we wanted to shower but the seal on the shower door was broken. It wasn’t really a big deal I just didn’t want the hotel to think we did it. Then when we tried to use the toilet it wouldn’t flush. The maintenance guy was trying to fix it until he pulled out a pair of tongs that was causing it not to flush. After that was resolved we noticed that there were coffee stains on the carpet. This trip was for my birthday so I was hoping for the same 5 star experience I had the first time in visited. We tried to call the front desk and let them know about all the mishaps and they just apologized and said they’ll make a note of it. Also when we left no one asked how the stay was. It’s not really a big deal but when all of the issues pile up like that it doesn’t feel like the 5 star experience I paid for.
Rosean
2024 年 6 月入住 1 晚
10/10 超赞
Keshia
2024年06月7日
满意:清洁度、员工和服务、住宿条件和设施
Keshia
2024 年 6 月入住 1 晚
10/10 超赞
Kristina,Fairfield
与配偶出行
2024年06月4日
满意:清洁度、服务设施、住宿条件和设施
Excellent staff and spacious clean rooms. Very comfortable bed and well designed bathroom. Nice and quiet
Kristina
2024 年 5 月入住 3 晚
10/10 超赞
Sterling
商务旅客
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good!!
Sterling
2024 年 5 月入住 1 晚
10/10 超赞
Susan
2024年06月1日
满意:住宿条件和设施,员工和服务
The bellmen are so friendly and welcoming!
Susan
2024 年 5 月入住 2 晚
6/10 一般
Shereen
2024年05月31日
Breakfast buffet was supposed to be include but after checkout it was only $60 for 2 people while breakfast was $100