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关于富兰克林冷泉万豪酒店的点评

3.5 out of 5
富兰克林冷泉万豪酒店
700 Cool Springs Blvd, Franklin, TN

点评

8.6

超赞

10 分 - 超赞。232 条好评，共有 411 条点评" "
8 分 - 还可以。97 条好评，共有 411 条点评" "
6 分 - 一般。49 条好评，共有 411 条点评" "
4 分 - 很差。21 条好评，共有 411 条点评" "
2 分 - 糟糕。12 条好评，共有 411 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Shalahn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Matthew Lahiff 于 2024年05月13日 的回复
Thanks for the great rating!

10/10 超赞

Alisa，Murfreesboro

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would stay again, pricey though, even after military, senior or corporate discounts.
2024 年 4 月入住 1 晚
Matthew Lahiff 于 2024年04月15日 的回复
Thank you for the comments Alisa. We are happy to see that you had a great stay.

6/10 一般

Veronica

满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
Matthew Lahiff 于 2024年04月8日 的回复
Thank you for taking the time to review our hotel. We sure would like to know how we could earn 5 stars. Feel free to reach out to us to let us know.

10/10 超赞

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.
2024 年 3 月入住 1 晚
Matthew Lahiff 于 2024年04月1日 的回复
Thank you for your comments on your recent stay. We are happy to know that you had excellent interactions with our team members.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Matthew Lahiff 于 2024年03月12日 的回复
It is great to see you enjoyed your time with us. We hope to see you on future visits to the area.

10/10 超赞

Cristina，Santa Barbara

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Front desk staff went above and beyond. Great customer service.
2024 年 2 月入住 1 晚
Matthew Lahiff 于 2024年02月22日 的回复
Thank you for recognizing our front desk team. We are fortunate to have such great customer representatives.

6/10 一般

Charles

满意：清洁度、员工和服务、住宿条件和设施
Location Not enough amenities for the money such internet, breakfast
2024 年 2 月入住 1 晚
Matthew Lahiff 于 2024年02月22日 的回复
Thank you for the feedback Charles. We would love for you to sign up for a Marriott Bonvoy Rewards at no cost to you. One of the great perks is free internet. We hope to have the chance to sign you up next time.

10/10 超赞

Blake

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Matthew Lahiff 于 2024年02月16日 的回复
It looks like you had a great stay Blake. We hope to see you again should your travels bring you back to our area.

10/10 超赞

DAVID

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2024 年 1 月入住 1 晚
Matthew Lahiff 于 2024年02月22日 的回复
Thank you for letting us know you had a great stay. We truly appreciate the feedback.

8/10 还可以

Paul

Ok.
2024 年 1 月入住 1 晚
Matthew Lahiff 于 2024年01月22日 的回复
Thanks for taking the time to rate your stay. We are glad you had a good one.

10/10 超赞

charlotte

2023 年 12 月入住 2 晚
Matthew Lahiff 于 2024年01月22日 的回复
Thank you Charlotte. We are happy to see you enjoyed your stay.

10/10 超赞

Paul，Risgecrest

2023 年 12 月入住 1 晚
Matthew Lahiff 于 2024年01月22日 的回复
Thanks for the 5 star review! We appreciate it.

6/10 一般

Yoonsang

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
아쉬운 점 한가지
물을 제공하지 않아 불편
2023 年 11 月入住 2 晚
Matthew Lahiff 于 2023年11月20日 的回复
Thank you for your comments. We will look into this for future stays,

10/10 超赞

Shahed

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good place. The restaurant is fine. Staff are friendly.
2023 年 11 月入住 1 晚
Matthew Lahiff 于 2023年11月2日 的回复
We are very happy to see that you had a great stay. We hope to see you again for future visits to the area.

10/10 超赞

Bahareh

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Brittany 于 2023年10月20日 的回复
Thank you for your review! We are happy to hear your stay was great. We hope you come back to see us next time you are in town.

6/10 一般

Cheryl

满意：员工和服务
It was okay but Marriott can do better
Room gets warm even when air is turned down low. It was clean but could use some updating. You can hear people pretty easily and doors slamming shut.
2023 年 10 月入住 2 晚
Matthew Lahiff 于 2023年10月17日 的回复
Thank you for the constructive comments. We will definitely review these to see how we can continue to improve.

2/10 糟糕

Cynthia

2023 年 9 月入住 4 晚
Matthew Lahiff 于 2023年09月29日 的回复
We are sorry to see that your stay was not great. If you would contact the hotel directly and give us more detail we would appreciate it. We will definitely use your information to improve.

8/10 还可以

Dung，Macungie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel. I wish it includes breakfast
2023 年 9 月入住 3 晚
Matthew Lahiff 于 2023年09月26日 的回复
We are happy to see that you enjoyed the hotel. I am sorry that breakfast is not included. We do offer a package that includes breakfast at a discounted price. The next time you stay, hopefully that will be a great option for you.

10/10 超赞

crdk

2023 年 9 月入住 3 晚
Matthew Lahiff 于 2023年10月17日 的回复
Thank you for taking the time to give us a great rating. We appreciate it and we are happy to see you had a great stay.

6/10 一般

Jimmy

满意：客房舒适度，清洁度
Not Excellent, but Good.
The stay is what I would say was "Good". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but "Good"
2023 年 8 月入住 2 晚
Matthew Lahiff 于 2023年08月21日 的回复
Thank you for letting us know about the issue you encountered with your bathroom. We will definitely look into it. We are pleased to know you enjoyed the rest of your stay.

8/10 还可以

Lisa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay!
The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.
2023 年 7 月入住 2 晚
Matthew Lahiff 于 2023年08月2日 的回复
We are very happy to know that you had a great and safe stay. We truly appreciate you taking the time to share your experience with others.

10/10 超赞

Melody

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!
Matthew Lahiff 于 2023年07月31日 的回复
MelodyWe are so glad to hear that you had a great stay! We appreciate you taking the time to let us know. Hopefully we will see you in the future.

2/10 糟糕

Scott

2023 年 7 月入住 2 晚
Matthew Lahiff 于 2023年08月21日 的回复
We are sorry to see you did not have a great stay. If you would like to share more detail, please reach out to the hotel directly. We would like to hear from you.

6/10 一般

Crystal

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Staff was friendly just due to technical issues check in was lengthy
2023 年 7 月入住 1 晚
Matthew Lahiff 于 2023年07月31日 的回复
We do want to extend our apologies for the technical issues we experienced during your arrival period. We are happy to hear that our staff was friendly throughout.

10/10 超赞

Michael

2023 年 7 月入住 1 晚
Matthew Lahiff 于 2023年08月17日 的回复
Thank you for taking the time to give us such a great rating! We truly appreciate it.

10/10 超赞

Tania

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I would stay again
Comfortable, clean hotel with friendly staff.
2023 年 6 月入住 1 晚
Matthew Lahiff 于 2023年07月20日 的回复
TaniaThank you for the 10 out of 10 rating and we would definitely love to have you stay with us again.

10/10 超赞

Brittany

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Wonderful hotel. Very close to shopping and restaurants!
2023 年 6 月入住 4 晚
Matthew Lahiff 于 2023年07月20日 的回复
BrittanyWe appreciate the time you took to give us a great rating!

10/10 超赞

Coronda

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was good. I just didn't like the fact that we had to pay for breakfast (it was good) after paying that much for the room. My fault for assuming
2023 年 6 月入住 3 晚
Matthew Lahiff 于 2023年06月22日 的回复
We are glad you enjoyed your stay with us.

6/10 一般

Morgan

商务旅客
满意：清洁度
Clean property, but the staff was not very attentive or friendly. The room was fine, but half the outlets did not work, the toilet was extremely loud when flushed, and there was a constant ticking noise in the bathroom that became very annoying. Expected more at this property. 3/5
2023 年 5 月入住 1 晚
Matthew Lahiff 于 2023年06月5日 的回复
Thank you for your constructive comments. While it is disappointing to know that your stay was not perfect, it is helpful for us so we can continue to improve on our services and product. We hope that you will try us again in the future.

6/10 一般

Ben

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice
2023 年 4 月入住 2 晚
Matthew Lahiff 于 2023年05月4日 的回复
BenThank you for the comments. We hope yo make your next stay excellent!

10/10 超赞

Cathy

商务旅客
满意：住宿条件和设施
2023 年 3 月入住 1 晚
Matthew Lahiff 于 2023年03月29日 的回复
CathyThank you for the 10! We appreciate that and we are very happy you had a great stay at the Franklin Marriott Cool Springs.

10/10 超赞

Terrica L

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious room
2023 年 3 月入住 1 晚
Matthew Lahiff 于 2023年03月27日 的回复
It looks like you had a great stay Terrica. Thank you for the score and we hope to see you again.

6/10 一般

Arceli

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
clean and beds were good.
2023 年 3 月入住 2 晚
Matthew Lahiff 于 2023年03月22日 的回复
Thank you for the comments. We love to hear you enjoyed the Marriott Bed.

4/10 很差

Corey D

2023 年 1 月入住 3 晚

10/10 超赞

tamara

团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Our friends picked this hotel because they have good luck with Merriotts.
2022 年 12 月入住 1 晚
Matthew Lahiff 于 2023年11月20日 的回复
Thank you for the great rating. We are glad you enjoyed your stay.

10/10 超赞

Pamela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Matthew Lahiff 于 2022年12月12日 的回复
PamelaWe are so glad you enjoyed your stay with us. We truly appreciate you rating us 10 out of 10! We hope to see you in the future.

10/10 超赞

Debbie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 12 月入住 2 晚

4/10 很差

Reese

商务旅客
不满意：住宿条件和设施，员工和服务
not good
there was no hot water in shower and the water pressure was aweful
2022 年 9 月入住 2 晚
Brandon Pulici- Front Office Manager 于 2022年09月29日 的回复
Thank you for your comments. Can you please provide the room number you stayed in with us? We want to ensure that room does have hot water for future guests and your next stay with us.

10/10 超赞

Raymond

2022 年 9 月入住 2 晚

2/10 糟糕

Hawbash

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
I stayed one night at this property,the pipes in the room were making a lot of noise and we called front desk,they said we will send someone to look at it but it got to 10 pm no one showed up then we went to sleep,also the sink was clogged and water was not going down,when I checked out the manager there could careless and don’t even care what experience we had,DONT GO TO THIS HOTEL, you are wasting money,will never ever go back to any Marriot just because the staff was so rude
2022 年 9 月入住 1 晚
Matthew Lahiff 于 2022年09月6日 的回复
Dear Hawbash, We are very disappointed to hear that you did not have an enjoyable stay. The experience you encountered is certainly not the norm for our hotel. We will definitely use your comments to better our service for future guests.

10/10 超赞

Chuck

2022 年 8 月入住 1 晚
Matthew Lahiff 于 2022年09月6日 的回复
Chuck, thank you for the perfect 10! We are happy to see you had a great stay.

10/10 超赞

Christopher

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Friendly check in staff. Very clean and safe hotel.
2022 年 7 月入住 1 晚
Matthew Lahiff 于 2022年08月1日 的回复
Thank you for the excellent rating and the great comments about our team at the Franklin Marriott Cool Springs. We appreciate it.

8/10 还可以

Danielle

满意：清洁度
2022 年 7 月入住 2 晚

10/10 超赞

GRACE

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful hotel.
2022 年 6 月入住 1 晚
Matthew Lahiff 于 2022年06月27日 的回复
Grace We are happy you enjoyed the hotel. We look forward to seeing you for future visits to the area.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Some portions of the room were a little worn. The carpet transition was frayed and looked awful. The standing lamp did not work.
2022 年 6 月入住 2 晚
Matthew Lahiff 于 2022年06月27日 的回复
Thank you for bringing these items to our attention. It looks like you enjoyed the rest of your stay. We appreciate the 10 out of 10 rating.

6/10 一般

Mike

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable
2022 年 6 月入住 1 晚
Matthew Lahiff 于 2022年06月20日 的回复
Mike I am sorry that there were issues with the AC in your room during your stay. We have looked into the problem and have made the necessary fix for future guests. We hope that you will give us another try.

8/10 还可以

Angie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good choice
Nothing fancy, but a solid hotel @ a fair price for the area, in a good location
2022 年 5 月入住 1 晚
Matthew Lahiff 于 2022年06月20日 的回复
Angie, Thank you for the review. We are happy you had a good stay with us.

8/10 还可以

Paige

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚
Brandon 于 2022年04月30日 的回复
Thank you for staying with us Paige! We hope to see you again in the future.

10/10 超赞

Mark

2022 年 4 月入住 2 晚

10/10 超赞

Stacey，Knoxville

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 4 月入住 1 晚