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关于北纳什维尔 - 史普林菲尔德智选假日套房酒店 - IHG 旗下饭店的点评

2.5 out of 5
北纳什维尔 - 史普林菲尔德智选假日套房酒店 - IHG 旗下饭店
2518 Memorial BLVD, Springfield, TN

点评

9.0

非常棒

10 分 - 超赞。213 条好评，共有 318 条点评" "
8 分 - 还可以。60 条好评，共有 318 条点评" "
6 分 - 一般。20 条好评，共有 318 条点评" "
4 分 - 很差。12 条好评，共有 318 条点评" "
2 分 - 糟糕。13 条好评，共有 318 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

2/10 糟糕

Sam

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Opted to reserve now and pay at property as I prefer to use cash (in all aspects of life not just hotels especially when traveling). Upon checkin, they had a posted sign saying no cash accepted. When asked if this was posted online, they said no, only at their desk. Moreso, I was told as of the 3pm checkin (regardless of when you physically check in), you are charged on the card you reserved the room in so I was even further hindered in choosing my payment option. What’s the point of reserve now and pay at checkin if they take it upon themselves to process a payment before you even get there?! The facility itself is nice but I have such a sour taste of how they handled business I won’t be returning.
2024 年 4 月入住 1 晚
Krista H. - AGM 于 2024年04月23日 的回复
We apologize that our no cash policy was not advertised on our website. We always strive to deliver an experience that meets your expectations. Unfortunately, although it is 'book now pay later' we have to take payments at the start of second shift daily to ensure the room is covered. We apologize for the inconvenience this has caused. We hope you give us another chance to show a more positive experience.

6/10 一般

Andreas

与配偶出行
满意：住宿条件和设施，清洁度
Zimmer: groß, sauber, aber zur Etage drüber sehr hellhörig Bett sehr bequem Bad TOP Frühstück: Tag1 eine Katastrophe, überfordertes Personal, unfreundlich, Tag 2 war es ok Zimmer wurden teilweise doppelt belegt, so dass mehrere Karten zu einem Zimmer programmiert wurden Insgesamt ok, aber für die Leistung zu teuer
2024 年 4 月入住 2 晚
Krista Harper-AGM 于 2024年04月12日 的回复
We very much appreciate your comments regarding your stay at the Holiday Inn Express & Suites. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our front desk employees were less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 超赞

Takitreas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great place to stay quite staff was very friendly.
2024 年 3 月入住 2 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
happy to see you enjoyed your stay with us as we look forward to serving your hospitality needs in the future.

10/10 超赞

Cherie，Evanston

2024 年 3 月入住 2 晚
Emily, AGM 于 2024年04月29日 的回复
CherieThank you so much for your 5 out of 5 review. We love that your stay with us was enjoyable.

10/10 超赞

Leea

满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
happy to see you enjoyed your stay with us as we look forward to serving your hospitality needs in the future.

2/10 糟糕

Thomas

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Too far away after driving all day and could not reach it or cancel.
2024 年 3 月入住 1 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
I'm Sorry that you were not able to make it here due to a long day of traveling but i hope you give us another chance in the future to provide you with our Excellent Guest Services

8/10 还可以

Devin

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms and good price
2024 年 3 月入住 1 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
Was there anything we could have done to make your stay better?

10/10 超赞

Laura

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The beds were comfortable and the room was well kept. After traveling for more than a week and staying in other big name hotel chains, the complimentary breakfast was by far the BEST that we’d had. The staff were courteous and cheery as well. If travels take you near Nashville, TN this is a great place to stay!
2024 年 3 月入住 1 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
thank you for your wonderful review as we thrive to meet and exceed guest expectations

4/10 很差

真实旅客

满意：清洁度
不满意：住宿条件和设施，员工和服务
Won’t be returning
I booked a room here for my son’s birthday. I knew this hotel was still kind of new and had only been in the area maybe 2-3 years and never had a bad experience with an Holiday Inn until now. Arrive and find a sign that says pool is under construction. Wait what this is a new hotel and the main reason I booked. Try to think of something different so we go check out our room and theirs left behind McDonald cups underneath the bed and black plastic the shower. Don’t understand how that was missed. So basically we’re stuck up in the room doing what we could have done at home with the pool under construction or no WiFi. So ruined our plans of getting a room hanging out with my 8 and 11 year old. And an extremely loud party going on somewhere on the main level until about 11 p.m. We a drunk man knock on our door that wasn’t a staff member talking about can we stop being so loud their had a room underneath us. I explained it wasn’t us and we could heard it also. Made a complaint to the front desk and her exact response was, “I knew I should have called out.” Won’t be returning here.
2024 年 2 月入住 1 晚
Holiday Inn Express & Suites 于 2024年02月26日 的回复
Good morning, thank you for taking your time to let us know what went wrong with your stay. We sincerely apologize for any inconvenience! We hope for you to give us another try and allow us to fix all of these issues. Our pool will be back up this week and will make sure we speak with our employees about this as well. Thank you and hope you have a wonderful day!

10/10 超赞

Mehmet

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in took so long, otherwise 10/10
2024 年 2 月入住 1 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
thank you for taking to leave us this great reviewas we thrive to provide great customer service to all our guests

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place and convenient location. Only down part was pool closed for construction
2024 年 2 月入住 2 晚
Robert Chatman (FOM ) 于 2024年04月3日 的回复
thank you for your wonderful review i apologize for the pool not being operational during your stay but glad you still enjoyed your stay with us

10/10 超赞

Nova

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, Quiet, Super nice staff. Have stayed here twice now and both stays were great. I like the space in the rooms too. Doesn't feel too cramped. Beds are comfortable. Great hot water in showers, good water pressure. Even the complimentary shampoos and soaps were good.
2024 年 1 月入住 3 晚
Emily, AGM 于 2024年05月1日 的回复
Thank you for taking the time to review our property. We look forward to seeing you again when in our area again.

10/10 超赞

DeJah

2023 年 12 月入住 1 晚

10/10 超赞

Talonda

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Marquette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 11 月入住 3 晚

10/10 超赞

Sonia

满意：清洁度、员工和服务、住宿条件和设施
Beautiful hotel. The hotel room was exceptionally clean.
2023 年 11 月入住 1 晚

8/10 还可以

Manisha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：清洁度
Left a lot to be desired
Upon arrival our room was out of tissues, barely any toilet paper(2 people used and it was gone) with no replacement available. The hard floor was dirty. Pulled out the sleeper sofa and glitter and garbage flew out. Blanket in closet for sofa was stained. USB port for charging was broke. The breakfast left a lot to be desired. The food and coffee was empty and there was only one person trying to get it filled back up. Wasn't able to have a decent breakfast and it wasn't close to the end of breakfast time. Not sure how this hotel won any awards in 2023.
2023 年 11 月入住 1 晚

2/10 糟糕

Reece

满意：住宿条件和设施
不满意：员工和服务，清洁度
2023 年 10 月入住 2 晚
HIE Front Office 于 2023年10月31日 的回复
We are terribly sorry to hear this, how could we of made the stay more enjoyable for you? Thank you,Holiday Inn Express and Suites.

10/10 超赞

Rodney

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
In town for 30th class reunion
Front desk clerk at check it was very friendly and informative. Beautiful lounge area very clean. Love our room very clean and one of the most comfortable beds i ever slept on in a hotel. Breakfast attendants very friendly and kept food stock. Loved my stay will definitely stay here again.
2023 年 10 月入住 2 晚
HIE Front Office 于 2023年10月31日 的回复
Thank you for choosing to stay with us, We are delighted to hear you enjoyed your stay! We hope to see you again!Thank you,Holiday Inn Express and Suites.

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚

8/10 还可以

Christopher D

2023 年 10 月入住 2 晚

10/10 超赞

Anneliese

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施
.
2023 年 10 月入住 2 晚

10/10 超赞

Selvin

2023 年 9 月入住 2 晚

10/10 超赞

Patricia

与家人出行
满意：服务设施，清洁度
All
2023 年 9 月入住 1 晚

6/10 一般

Matt

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 11 晚
EMILY, AGM 于 2023年09月25日 的回复
Thank you for your feedback. We look forward to seeing you again in the near future.

8/10 还可以

Jill

2023 年 9 月入住 1 晚

10/10 超赞

Thomas

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施
Very clean and staff was very friendly. Lots of thumping from upstairs so we didn’t sleep well. I thought most hotels have concrete floors but you could hear every sound. Beds were very comfortable. Breakfast was great. Huge selection. Elevator needs some work. Made weird noises.
2023 年 9 月入住 1 晚
Em,AGM 于 2023年09月10日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 超赞

Cynthia

满意：清洁度、员工和服务、住宿条件和设施
Staff was fantastic. Thank you
2023 年 9 月入住 1 晚
EMILY, AGM 于 2023年09月9日 的回复
THANK YOU for taking the time to give us your feedback! We We hope to see you again soon!PS We think our staff is fantastic also!

10/10 超赞

Danielle

2023 年 8 月入住 5 晚
Emily, AGM 于 2023年09月25日 的回复
Thank you so much for your feedback. We are very happy that you enjoyed your stay with us.

10/10 超赞

RODNEY

2023 年 9 月入住 2 晚
EMILY, AGM 于 2023年09月5日 的回复
Thank you for your feedback! We hope you'll come visit us again soon!!

8/10 还可以

Jessica

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Over night stay
Great place clean good staff
2023 年 9 月入住 1 晚
Emily, AGM 于 2023年09月3日 的回复
Thank you for your feedback! We are glad u enjoyed your stay with us!

10/10 超赞

Cheryl

2023 年 8 月入住 1 晚
EMILY, AGM 于 2023年09月20日 的回复
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 超赞

Sandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean.
2023 年 8 月入住 3 晚
Emily, AGM 于 2023年08月27日 的回复
Thank you so much for Taking the time to leave feedback about your stay with us. We strive to make web very stay with us ty he best one yet!!

8/10 还可以

susan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service. Everything was good, no complaints.
2023 年 8 月入住 5 晚
Emily, AGM 于 2023年08月15日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

Hli

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great custom service! Check in was fast! Breakfast was good.
2023 年 8 月入住 1 晚
Emily, AGM 于 2023年08月15日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

Erica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
Check in was quick and easy, room was very clean and comfortable, complimentary breakfast was delicious, lots of options and the lady cooking the food made sure to keep everything stocked. The hotel was completely booked but we didn't hear the other guests and weren't disturbed at all. Neighborhood seemed friendly and safe.
2023 年 7 月入住 1 晚
Emily, AGM 于 2023年08月15日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 还可以

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Emily, AGM 于 2023年07月30日 的回复
Jennifer Thank you for taking the time to review our property.

6/10 一般

NATALIE

满意：清洁度
不满意：员工和服务
The property itself was nice. However, I was put in a room where the door wouldn’t lock and was told I’d have to deal with it by the GM because a locksmith wasn’t coming. When I called Expedia to get a discount and they called the hotel she told them I was lying and everything was fine. The GM was the one who had to change my rooms and told me they knew it was broke. They never gave us new towels. Before leaving for a hot day of baseball we asked for towels and was told they would be ready when we got back. At 1:30 in the morning they towels were just getting washed. So after a long hot day, no one had towels to shower. Was told sorry nothing they could do. Was told they was washing for the upcoming guest! Hello? Who are we! At one time we were checked out of our hotel and locked out. Had to prove to them we paid for the time! Breakfast was good when it was there. Couldn’t swim in the pool because the door to the pool was broke and no one had bothered to called the locksmith on that either.
2023 年 7 月入住 3 晚
Emily, AGM 于 2023年07月30日 的回复
NatalieThank you for taking the time to review our property. We strive to have every guest leaving here satisfied with their stay. I apologize that was not your experience. If I can be any assistance for any questions, please feel free to contact me directly at the hotel.

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was pretty good.
2023 年 6 月入住 1 晚
Emily, AGM 于 2023年07月2日 的回复
Thank you for your feedback. We are so glad that you enjoyed your time at our hotel. We look forward to seeing you again in the future.

10/10 超赞

John

与配偶出行
满意：住宿条件和设施，清洁度
Very comfortable stay in a nice location. Highly recommend if you are in the area.
2023 年 6 月入住 2 晚
Emily, AGM 于 2023年07月2日 的回复
Thank you for your feedback. We are so glad that you enjoyed your time at our hotel. We look forward to seeing you again in the future.

10/10 超赞

Cynthia

2023 年 5 月入住 5 晚
E. Raney, Asst. General Manager 于 2023年06月22日 的回复
Dear Cynthia,Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
E. Raney, Asst General Manager 于 2023年06月22日 的回复
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 超赞

Maagen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Emily, AGM 于 2023年07月2日 的回复
Thank you!

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Everuthing was fine! Would stay again.
2023 年 5 月入住 1 晚
Emily, AGM 于 2023年07月2日 的回复
Thank you for your feedback. We are so glad that you enjoyed your time at our hotel. We look forward to seeing you again in the future.

10/10 超赞

Alexia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff and Cervices
2023 年 5 月入住 4 晚
Emily, AGM 于 2023年07月2日 的回复
Thank you for your feedback. We are so glad that you enjoyed your time at our hotel. We look forward to seeing you again in the future.

8/10 还可以

Brian

满意：住宿条件和设施，清洁度
Very slow check-in
2023 年 5 月入住 1 晚
E. Raney, Asst. General Manager 于 2023年06月22日 的回复
Dear Brian,Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 超赞

Sarah

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very nice, clean, comfortable beds and good breakfast. Staff is wonderful and willing to accommodate early and late check-in and check-out.
2023 年 4 月入住 1 晚
E. Raney, Asst General Manager 于 2023年06月22日 的回复
Dear Sarah,Thank you for taking the time to tell us about your experience at Holiday Inn Express NASHVILLE NORTH - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.