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关于希尔顿火花酒店，坐落在纳什维尔的Opryland的点评

2 out of 5
希尔顿火花酒店，坐落在纳什维尔的Opryland
2516 Music Valley Dr, Nashville, TN

点评

7.4

还可以

10 分 - 超赞。246 条好评，共有 1000 条点评" "
8 分 - 还可以。366 条好评，共有 1000 条点评" "
6 分 - 一般。199 条好评，共有 1000 条点评" "
4 分 - 很差。122 条好评，共有 1000 条点评" "
2 分 - 糟糕。67 条好评，共有 1000 条点评" "

7.2/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

6.8/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

gerda，Stony Plain

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 9 月入住 2 晚

10/10 超赞

Tasha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was convenient place for us to stay.
2023 年 7 月入住 2 晚
salisa wong 于 2023年09月23日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!

10/10 超赞

OUIDA

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable. It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project. The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading. Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
2023 年 9 月入住 2 晚
salisa wong 于 2023年09月23日 的回复
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 超赞

Caryle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
it was clean the cleaning staff was very through and polite
2023 年 9 月入住 5 晚
Front Desk Team 于 2023年09月14日 的回复
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!

2/10 糟糕

Sheronica

2023 年 9 月入住 1 晚
Front Desk Team 于 2023年10月1日 的回复
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

2/10 糟糕

Eddie

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
2023 年 9 月入住 2 晚
Salisa wong 于 2023年09月5日 的回复
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.

8/10 还可以

Janey

满意：清洁度、员工和服务、住宿条件和设施
Great price close to Opry
2023 年 8 月入住 1 晚
Front desk 于 2023年08月28日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Sue

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
2023 年 8 月入住 4 晚
Frontdesk 于 2023年08月23日 的回复
Thank you for your review and we hope to see you soon!

4/10 很差

Laurie，Ringle

团体旅客
不满意：员工和服务、服务设施、住宿条件和设施
No pool-- construction workers very loud- very disappointed
2023 年 8 月入住 3 晚
Frontdesk 于 2023年08月23日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

4/10 很差

KAREN

Very old run down hotel- needs updating badly!
2023 年 8 月入住 3 晚
Frontdesk 于 2023年08月20日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 还可以

Bill

满意：客房舒适度，清洁度
2023 年 8 月入住 4 晚
Salisa Wong, Manager 于 2023年08月15日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Joanna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Nice front Desk staff.
2023 年 8 月入住 1 晚
Front Desk Team 于 2023年08月4日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Connie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The manager is exceptional! Very personable and kind!
2023 年 7 月入住 2 晚
Frontdesk 于 2023年07月29日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Jim

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was very nice and helpful
2023 年 7 月入住 3 晚
salisa wong 于 2023年07月26日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Dwayne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
2023 年 7 月入住 2 晚
salisa wong 于 2023年07月19日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

2/10 糟糕

Barbara，Twin Lakes

商务旅客
不满意：住宿条件和设施，清洁度
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
2023 年 7 月入住 1 晚
salisa wong 于 2023年07月12日 的回复
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 一般

Janet

2023 年 7 月入住 1 晚
Front Desk Team 于 2023年07月30日 的回复
Thank you for your review and we hope to see you soon!

6/10 一般

Raymond

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
2023 年 7 月入住 7 晚
salisa wong 于 2023年07月9日 的回复
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 很差

Kara，Chicago

不满意：住宿条件和设施，清洁度
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
2023 年 7 月入住 5 晚
Front Desk Team 于 2023年07月9日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 还可以

Kathryn

满意：清洁度
不满意：住宿条件和设施
2023 年 6 月入住 5 晚
Front Desk Team 于 2023年07月9日 的回复
Thank you for your rating and we hope to see you soon!

8/10 还可以

Nicki

满意：员工和服务，清洁度
Nice hotel, extremely helpful staff, disappointing that there was no pool
2023 年 6 月入住 3 晚
salisa wong 于 2023年06月28日 的回复
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
salisa wong 于 2023年06月28日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Linda

满意：住宿条件和设施，员工和服务
2023 年 6 月入住 1 晚
salisa wong 于 2023年06月28日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施
.
2023 年 6 月入住 4 晚
salisa wong 于 2023年06月28日 的回复
Thank you for your review and we hope to see you soon!

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
2023 年 6 月入住 2 晚
salisa wong 于 2023年06月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

8/10 还可以

Davette

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
2023 年 6 月入住 2 晚
salisa wong 于 2023年06月22日 的回复
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

10/10 超赞

Karen

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
2023 年 6 月入住 1 晚
salisa wong 于 2023年06月16日 的回复
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

8/10 还可以

Jeff

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Really enjoyed the breakfast
2023 年 6 月入住 1 晚
salisa wong 于 2023年06月14日 的回复
Thank you for your review and we hope to see you soon!

6/10 一般

Samuela

与配偶出行
不满意：住宿条件和设施
Nice staff but the hotel needs an updated. Noisy lack of sound insulation
2023 年 5 月入住 2 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we hope that next time we can make it right for you, we hope to see you soon!

10/10 超赞

April

与家人出行
满意：员工和服务
Room was ready and able to check in early
2023 年 6 月入住 1 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

4/10 很差

Russell

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Liked the location. Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
2023 年 5 月入住 2 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 还可以

Sharon

团体旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 5 月入住 1 晚

4/10 很差

Lorna

团体旅客, 商务旅客
满意：员工和服务
不满意：住宿条件和设施
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
2023 年 5 月入住 2 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

6/10 一般

Gustav

团体旅客
不满意：住宿条件和设施，清洁度
2023 年 5 月入住 2 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we hope to see you soon!

10/10 超赞

Anthony

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff, good location
2023 年 5 月入住 2 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

10/10 超赞

Cathy

2023 年 5 月入住 1 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your rating.

6/10 一般

Robert

与家人出行
The internet was awful…the front desk man did not book our shuttle as we requested.
2023 年 4 月入住 3 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 超赞

Lisa

2023 年 5 月入住 1 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your rating.

8/10 还可以

Michael，Anaheim

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was very friendly and helpful. This is a good location, close to Opryland.
2023 年 4 月入住 5 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

8/10 还可以

Michaela

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your rating.

8/10 还可以

Tim

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
2023 年 4 月入住 6 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

6/10 一般

Guliya，acworth

满意：住宿条件和设施，员工和服务
不满意：清洁度
People at the frondesk are super nice and polite!!!
2023 年 4 月入住 6 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

8/10 还可以

mike

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
one night stay.
2023 年 3 月入住 1 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your rating.

8/10 还可以

Aileen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 4 月入住 1 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your rating.

6/10 一般

Penelope

与家人出行
不满意：住宿条件和设施，服务设施
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
2023 年 4 月入住 1 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 还可以

Sarissa

与配偶出行, 团体旅客
满意：员工和服务，清洁度
Loved the staff!!!!
2023 年 4 月入住 2 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

6/10 一般

真实旅客

不满意：住宿条件和设施
was a clean, comfortable room. 2 ice machines were broken, and ran out of coffee every morning
2023 年 4 月入住 3 晚
salisa wong 于 2023年06月11日 的回复
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 还可以

Steven

满意：员工和服务，清洁度
It’s a place I have stayed at several times! It’s convenient, has a shuttle to downtown and is a good place to stay!
2023 年 4 月入住 3 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

8/10 还可以

Richard L

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel, could use updating
2023 年 4 月入住 3 晚
Front Desk Team 于 2023年06月8日 的回复
Thank you for your review.

8/10 还可以

Angel W

满意：客房舒适度，员工和服务
2023 年 4 月入住 1 晚