Vancouver Nat Bailey Stadium Hotels

"Dear Expedia Customer MY booking 73411315532057 I am writing to formally express my concern regarding a recent reservation I made through your platform at Hotel Willo (formerly YWCA Hotel Vancouver). Upon my late arrival in Vancouver, I was informed at the front desk that the room I had reserved included a shared bathroom with other guests. This came as a complete surprise, as there was no clear indication of shared bathroom accommodations in the Expedia listing at the time of booking. Having traveled extensively around the world during my career as an airline pilot for over 12 years, I have stayed in a wide range of hotels, and this was the first time I encountered such an arrangement without prior disclosure. Due to the late hour and lack of alternative options, I had no choice but to upgrade to a small room with a private bathroom at a significantly higher cost In addition, the internet service at the hotel was extremely slow and unreliable. It was difficult to use even for basic purposes, and it was not possible to watch television or stream content, which further impacted the quality of my stay.As a result, my three-night stay totaled close to $1,000, which was far beyond what I had initially expected based on the information provided. I strongly believe that this situation was the result of misleading or incomplete information on the Expedia platform, combined with substandard hotel conditions. Please request the different payment back to me."

"I stayed here for the third time and it is definitely wayyy nicer than it was 3 years ago. Stayed in a beautiful balcony room on the newly renovated 18th floor with an amazing view. The hotel was clean throughout, including the hallways, and the price was great for the location. Customer service from the management and day staff is 10/10. Had a really comfortable stay and would definitely come back."

"Everything was perfect 👌 "

"Nice breakfast, clean room, lovely staff, enjoyed the pool all to ourselves. "

"It was nice having parking close by. Staff was nice, and helped me find parking for after checkout."

"Yes, parking was secure and shops were nearby"

"Very friendly staff and wonderful experience. Breakfast was incredible every day!!"

"Clean, comfortable (I particularly appreciated the different pillow types provided) and convenient. "

"Thanks Jason for hosting. We had a great stayReg"