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关于贝斯特韦斯特滨海港威酒店的点评

3.5 out of 5
贝斯特韦斯特滨海港威酒店
800 Bay Marina Dr, National City, CA

点评

9.0

非常棒

10 分 - 超赞。1628 条好评，共有 2473 条点评" "
8 分 - 还可以。516 条好评，共有 2473 条点评" "
6 分 - 一般。171 条好评，共有 2473 条点评" "
4 分 - 很差。77 条好评，共有 2473 条点评" "
2 分 - 糟糕。81 条好评，共有 2473 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Lan

2024 年 1 月入住 2 晚
Front Desk 于 2024年01月9日 的回复
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 超赞

TAO

2023 年 12 月入住 1 晚
Front Desk 于 2023年12月30日 的回复
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 还可以

TUNG LOU

2023 年 3 月入住 1 晚
Guest services. 于 2023年03月14日 的回复
Thank you for your feedback!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
房間大且舒適
2023 年 3 月入住 4 晚
Alfredo 于 2023年03月12日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 超赞

Lin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
住了四晚上，感觉一切都不错！
2023 年 2 月入住 4 晚
客户服务。 于 2023年02月24日 的回复
感谢您的反馈意见！

2/10 糟糕

Xueyi

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The environment of the room and bathroom in this hotel is very dirty. Once you walk in, it gives people a very dirty feeling. The bathtub is full of stains that have not been cleaned. The bedsheets and bath towels were very dirty, and I got an allergy when I was in the hotel, it was the first time I got an allergy my skin is itching. I talk to the manager name Cecilia, Her attitude was bad, negative, and irresponsible, and I didn't get feedback to fix the problem.
2023 年 1 月入住 1 晚
Alfredo 于 2023年01月5日 的回复
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

Mia

2022 年 5 月入住 1 晚

10/10 超赞

YONGJIE

2021 年 8 月入住 1 晚

10/10 超赞

真实旅客

2021 年 7 月入住 1 晚
Linda 于 2021年07月29日 的回复
Dear guest, Thank you for your recent stay! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us feedback. Warm regards, Guest services

8/10 还可以

Melody

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very nice.
2024 年 4 月入住 2 晚
Cecilia 于 2024年04月29日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Ramírez

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2024 年 3 月入住 2 晚
Guest Services 于 2024年04月29日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Tristan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cleanliness and smells good!! Front desk were very friendly and accomodating.
2024 年 4 月入住 3 晚
Cecilia 于 2024年04月29日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Anthony

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in lady was a pleasure. Room is awesome with huge balcony. Hotel is clean.
2024 年 4 月入住 1 晚
Guest Services 于 2024年04月29日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

8/10 还可以

Chinmay

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Great place for families with kids - affordable, quiet, safe and has the needed amenities. Staff was great, facility clean. One point to improve : You have to call the front desk each day before 10.30 am or so if you want the room cleaned each day. This should be automatically included in room service so that customers don't have to call for the same thing every day.
2023 年 12 月入住 4 晚

10/10 超赞

Santos

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great!
2024 年 4 月入住 1 晚
Cecilia 于 2024年04月28日 的回复
Thank you for staying with us. We appreciate your feedback

10/10 超赞

Humberto

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All
2024 年 4 月入住 1 晚
Guest Services 于 2024年04月28日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

Ana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff, and clean confy rooms
2024 年 3 月入住 1 晚
Guest Services 于 2024年04月26日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value his feedback and appreciate his business. We hope to have you back soon.

10/10 超赞

Miguel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente acceso al hotel en automóvil, cuenta con estacionamiento gratuito incluido.
2024 年 2 月入住 1 晚
Guest Services 于 2024年04月26日 的回复
Gracias por completar la encuesta sobre su reciente estancia en nuestra propiedad. Nos alegra saber que disfrutó de su estadía. Valoramos sus comentarios y apreciamos su negocio. Esperamos tenerle de vuelta pronto..

10/10 超赞

donald，Lenexa

满意：清洁度、员工和服务、住宿条件和设施
Service, cleanliness ,location all exceptional
2024 年 4 月入住 1 晚
Guest services. 于 2024年04月26日 的回复
We appreciate your feedback.

10/10 超赞

Andy

满意：清洁度、员工和服务、住宿条件和设施
Will stay again.
2024 年 4 月入住 2 晚
Guest services. 于 2024年04月26日 的回复
We appreciate your feedback.

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable pillow top beds in a safe and secure area. Furniture in good condition. Quiet area with restaurant next door, and many other dining options up the street. We liked it enough we stayed for 3 days. Heated outdoor pool and hot tub open until 10pm in a nice courtyard, 24 hour free coffee and espresso in lobby. All front desk staff was extremely hospitable. Free parking. Rooms are nice and spacious and walls are thock, youcant hear anyone around you. Screened Windows open for ventilation if you want. Pillows are a little weird.
2024 年 4 月入住 1 晚
Guest services. 于 2024年04月25日 的回复
We appreciate your feedback.

10/10 超赞

Roderick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cecilia was the best customer service. I have stayed here 4 times already and will continue staying here when in San Diego.
2024 年 4 月入住 1 晚
Guest Services 于 2024年04月24日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

Angelyn

满意：清洁度
2024 年 4 月入住 1 晚
Guest services. 于 2024年04月25日 的回复
We appreciate your feedback.

10/10 超赞

Paulette N.

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff (Cecelia) was very helpful and professional.
2024 年 4 月入住 4 晚
FD 于 2024年04月23日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

6/10 一般

Antonio

团体旅客
满意：住宿条件和设施，员工和服务
Staff was great but they didn’t allow me to use my wife’s already existing best western account for the stay. They opened a whole new one for me. Also every room I walked by while house keeping was stripping the beds they always left the yellow blanket on every bed as if they were reusing them without washing them(cannot confirm this). Some of the pillows I had on my bed didn’t smell clean or like bleach/detergent. 2 of them actually smelt like sweat. They definitely do not move the furniture to clean near or under them as there was hair, crumbs, and trash under the couch’s. Overall experience was great and food in parking lot was amazing.
2024 年 4 月入住 4 晚
FD 于 2024年04月23日 的回复
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 一般

a

满意：清洁度、员工和服务、住宿条件和设施
There was too much noises from outside. Cars, trucks etc... w otherwise quality was good and hotel staff.
2024 年 4 月入住 2 晚
FD 于 2024年04月23日 的回复
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 超赞

Henry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
FD 于 2024年04月23日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

Danny

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Would stay again.
2024 年 4 月入住 1 晚
FD 于 2024年04月22日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

6/10 一般

Daniel

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚
FD 于 2024年04月23日 的回复
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 超赞

Edith

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice and clean
2024 年 4 月入住 1 晚
FD 于 2024年04月22日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

Alicia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay, clean rooms. The restaurant next to the hotel has live music and wonderful vibe.
2024 年 4 月入住 2 晚
FD 于 2024年04月22日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

8/10 还可以

Elsy

满意：清洁度、员工和服务、住宿条件和设施
Está bien
2024 年 4 月入住 2 晚
Guest Services 于 2024年04月21日 的回复
Thanks for staying with us.

10/10 超赞

Denis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Très propre , bon service
2024 年 4 月入住 1 晚
Service à la clientèle 于 2024年04月18日 的回复
Merci pour votre avis

10/10 超赞

Osvaldo

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
..
2024 年 4 月入住 1 晚
Cecilia 于 2024年04月18日 的回复
Thank you for staying with us

10/10 超赞

Yuko

2024 年 4 月入住 1 晚
FD 于 2024年04月19日 的回复
Thank you for completing the survey regarding your recent stay at our property.

6/10 一般

Dawna

团体旅客
满意：员工和服务
It was noisy and needs some updating. The staff was friendly
2024 年 4 月入住 1 晚
Guest services 于 2024年04月18日 的回复
Thank you for your feedback

10/10 超赞

Maria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk staff, especially Daniel Chvong, are so friendly. The coffee machine has lots of options. Love the smell in the lobby as you walk in. I would definitely recommend this hotel to my family and friends. We enjoyed our stay to the max. Thank you, and please keep up the good work.
2024 年 4 月入住 2 晚
FD 于 2024年04月16日 的回复
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Alberto，zapopan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy bien el hotel
2024 年 4 月入住 3 晚
FD 于 2024年04月16日 的回复
Gracias por completar la encuesta sobre su reciente estancia en nuestra propiedad. Nos alegra saber que disfrutó de su estadía. Valoramos sus comentarios y apreciamos su negocio. Esperamos tenerle de vuelta pronto.

8/10 还可以

jose antonio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Locación , zona tranquila
2024 年 4 月入住 1 晚
FD 于 2024年04月16日 的回复
Gracias por completar la encuesta sobre su reciente estancia en nuestra propiedad. Nos alegra saber que disfrutó de su estadía. Valoramos sus comentarios y apreciamos su negocio. Esperamos tenerle de vuelta pronto.

8/10 还可以

Bernadette

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was clean, safe and quiet. I am a Best Western Hotel member who has travelled to many hotels. I have always had a free breakfast. But, not at your hotel. Matter of fact, one Best Western Hotel in Grand Rapids, MI gave a free breakfast and a free dinner which was wonderful!
2024 年 4 月入住 6 晚
FD 于 2024年04月16日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

oscar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great place
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月14日 的回复
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 超赞

Robyn

满意：清洁度
2024 年 4 月入住 3 晚
FD 于 2024年04月16日 的回复
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 超赞

Tracy，Langley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel close to transit.
2024 年 4 月入住 4 晚
Front Desk 于 2024年04月14日 的回复
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 还可以

Lisa Chizuru

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and was in good condition. I didn’t like that I had to call to request a hair dryer, but they brought me a brand new one within minutes. I also didn’t like or understand why the bathroom vanity was SO tall. I had to get on my tip toes to get face over the sink. Alfredo checked us in, and he was just wonderful!
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月14日 的回复
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Wendy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay with a neat restaurant with good food and live music.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月14日 的回复
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Nazia

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service from front desk staff. Hotel was well kept and clean. Overall great experience, would recommend and stay again.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月13日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 超赞

Jen

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was great but the bathroom smelt of pee. Would stay again
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月13日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 还可以

tree

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel was clean. The pool was nice. Staff was very nice but not helpful when it came time to call us to tell us our room was ready.
2024 年 4 月入住 1 晚
Guest services. 于 2024年04月12日 的回复
Thank you for your feedback.

10/10 超赞

sukhyeon

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Cecilia 于 2024年04月11日 的回复
Thank you for staying with us

8/10 还可以

Ryan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front staff were amazing. The location made it very easy to access the freeway. The rooms were nice but some could use some updating. If staying in National City, worth it.
2024 年 4 月入住 4 晚
Guest Services 于 2024年04月11日 的回复
Thank you for staying with us. We appreciate your feedback.