Ottawa Nepean Creative Arts Centre Hotels

"The staff was awesome and breakfast amazing And even with the Reno’s we weren’t too inconvenienced "

"Not. 5, but for a short visit did the trick "

"The entire stay was great. From check in, to many trips to the pool, room size, breakfast buffet , free parking , all made it an amazing family trip. On site restaurant was a pleasant addition to our stay."

"We had a wonderful stay! Everything was great. Highly recommend this hotel. "

"My family and I have stayed at the Brookstreet Hotel on six different occasions over the years, and it has always been a place we’ve looked forward to visiting. Because of those consistently great experiences in the past, I felt it was important to reach out and share some concerns about our most recent stay. Prior to our arrival, my credit card had unfortunately been compromised. I called the front desk ahead of time to ask if there was any flexibility regarding the security deposit. I was told there was nothing that could be done and that a credit card was required. While I understand policies are in place for a reason, the interaction felt somewhat dismissive and set a disappointing tone before we even arrived. Upon arrival the front desk told me there was absolutely no issue putting the $200 charge on debit , which took my be surprise and upset me a little as I rushed around for 24hrs prior to get a credit card setup and activated so I could pay the deposit, which ultimately I did NOT need to do. When we checked in and arrived at our room, there were several dirty plates and room service trays sitting outside our door. I called the front desk to have them removed, but an hour later they were still there. After calling again, they were finally cleared — but only after approximately three and a half hours had passed. Later that evening we ordered room service. Unfortunately, the drinks that were delivered were not what we ordered, and the cookies we received were complet"

"Clean room, friendly staff. Nice amenities. "

"nice room clean and washroom a lot of space ! "

"Staff were helpful and courteous. The best unit was clean and very well set up. If I needed to stay again in Ottawa I would recommend this hotel!"

"Be ready to walk a bit, first from the parking to the reception, then from reception to the room. Although shopping was nearby, the walk was back to reception, then around the building to the shopping centre. If you see something missing, ask. The staff are very polite but don't offer. Oddly, they have equipment like irons but they don't keep track of the room where the iron is so there is a good chance they won't be able to find one for you."