「I expected a staffed boutique hotel, especially given its confusing layout. We arrived at 6:00 p.m. and found no staff present. The four pages of check-in instructions were entirely in German, and the entrance we were directed to use was not working. This made getting inside and locating our room unnecessarily difficult.
I booked a studio suite so my daughter could sleep on the pull-out sofa, but no linens were provided. Since no staff were available to assist us, we had to take bedding from...
「Do un punteggio basso in quanto la flessibilita è stata pari a zero. Avevo chiesto a Hotels.com di cancellare senza penale visto che sono un cliente assiduo e nessuno dell hotel ha risposto alla loro chiamata. Inoltre avevo scelto di pagare la seconda camera in struttura perche era per un altra persona e al mattino mi avevano gia addebitato anche la 2a camera nella mia carta. La struttura è discreta, colazione buona.」
「Absolute Nightmare: Left Stranded on the Street and Scammed
As someone who travels extensively, I can confidently say this was the absolute worst hospitality experience of my life.
My colleague and I traveled from abroad and booked two rooms. A significant flight delay pushed our arrival late into the night. When we arrived, exhausted after a grueling day, the hotel was completely locked up. We discovered their absolute latest check-in time is 21:30—a crucial detail that was incredibly obscure...