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"Great location! Excellent staff and service very friendly and attentive. Skiing experience smooth and easy thanks to the ski booth in the hotel as well as transfer services to the town and back to the hotel. Super relaxing spa area perfect after a ski day. Overall very relaxing and comfortable experience. Will be coming back! "

"The location is amazing and it's best feature alongside the newly renovated lobby and public spaces."

"Everything was good. Except very bad and strong odor coming from bathroom ruin the stay. But location is perfect people at front desk was very nice. "

"Best hotel in Sierra Nevada. Very nice, great staff."

"Mouldy walls stinking drains. Possibly the most over priced stay of my life. "

"Terrible hotel. Do not book. Filthy dirty, in desperate need of a refurb or maybe even knocking down and starting again. Because it’s such a hole, it’s used for school trips so we were on a floor with about 50 teenagers banging and crashing around, out of control by their teachers, running around the corridors and shouting until late at night. Everything about this place is rough. I’d sleep in the car if this was the only option. "

"The rooms and hotel was lovely "

"The room was lovely however we noticed the heating wasn’t working in the living room on our second night and the washing machine didn’t work . We notified reception that evening , they came and gave us heaters and said the problem would be resolved . The following morning (after our second night of a 5 night stay ) the cleaner rang the bell and tried to enter the room to clean as he thought we had checked out . When I explained he was very apologetic. Later that evening , after 8.30pm the door to our apartment was opened and the lady from reception entered with new guests, she thought we had left that morning . Needless to say at that point we were concerned about our security. We went out on Monday evening and came back to find the door to our room open , at that point we decided we did not feel safe in the apartment and we would leave one day early "

"Did not use air con No idea about pets"