It was not a good experience, the breakfast was terrible. The cleanliness of the rooms was excellent.
Vicky
2024 年 6 月入住 1 晚
4/10 很差
Janet
与配偶出行
2024年06月9日
满意:住宿条件和设施,清洁度
Got there at 2:46 and told it would cost me an extra $35 to check in or I could wait until 3. Breakfast was extremely limited
Janet
2024 年 6 月入住 1 晚
2/10 糟糕
Tracy
与家人及幼儿出行
2024年06月9日
不满意:住宿条件和设施,员工和服务
We stayed here when dropping our son off at Camp Seagull. Previous years we have stayed at Springhill Suites which was great. The hotel was fine but customer service was non existent. Room was clean and comfortable and our son enjoyed the pool. The pool is outside is in parking lot.
We first arrived at the hotel at 11am. I went into see if we would be able to check in early (check in was 3pm) and if so what time. Sally said she didn’t know if there was a room available but it would be $35 to check in early. Understandable. It didn’t seem like there were rooms available and she seemed overwhelmed so we decided to come back after going and getting lunch. We came back at 2:30. When I walked in to check in there was no one at the desk and eventually Sally came out reminded me it would be $35 to check in because it wasn’t yet 3pm for another 30 minutes. And she said l, “Policy is policy.” Rooms were ready and no one was there. I called the sister hotel next door and they said anytime after 2pm. I called other Clarion Pointes and they said anytime after 2pm. Another guest walked in and was told she too would have to wait 14 minutes to check in or pay $35. At 2:56 I walked up to check in. Then a man came up behind me. Sally grabbed my card and license and abruptly put it on the counter saying it wasn’t yet 3pm and then attended to the gentleman behind me. Sandra walked up and said, “Can I help check you in?” and Sally tried keeping her from checking me in. Sandra was very pleasan
Tracy
2024 年 6 月入住 1 晚
8/10 还可以
Moatez
2024年06月9日
满意:清洁度
Moatez
2024 年 5 月入住 2 晚
10/10 超赞
Teresa
2024年06月4日
满意:清洁度、员工和服务、住宿条件和设施
Every one of staff were friendly
Teresa
2024 年 4 月入住 3 晚
10/10 超赞
Teresa
与配偶出行
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great. The area was quiet. Rooms was very clean. There was nothing I didn’t like.
Teresa
2024 年 5 月入住 3 晚
10/10 超赞
Freida
与家人出行
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked my first visit too New Bern the hotel stay was great