New Castle Hotel with Pool

"Everything was good except hot water did not work on the bathroom sink "

"Friendly staff, clean room comfortable beds and pillows. "

"It was amazing and when I did have problem they where quick to fix it "

"Very clean room"

"Our flight arrived late, we got there after 12am. Upon check in the staff was very rude. We went to our room which was not clean, food on the floor bugs crawling around. We asked for another room, the male worker said it was no other room. He proceeded to tell us we can leave, that’s exactly what we did. I contacted Expedia for a refund, the male that checked us in marked us as a no show. I have videos and pictures. "

"Overall really happy and would definitely stay here again except that only one treadmill was working and the hot tub was out of order. Otherwise very satisfied "

"The hotel was nothing like the photos online. The blue sofa and other stylish furniture shown in the listing were nowhere to be found. Instead, the lobby looked shabby, and the rooms were no better. There was visible dust throughout, and I took photos to document it. I also noticed grimy handprints on the sides of the furniture. The room smelled awful because of whatever heavily scented product had been used on the carpet. The odor was strong, chemical, and perfume-like. It gave me a headache and made me sneeze. I had to open the window, which only opened a few inches, and turn the air conditioning on high just to try to air the room out. Even then, I had to leave the room for several hours before I could tolerate being in it. The elevator walls were grimy as well. Overall, the entire place felt dirty and very different from how it was presented online. So much so, we chose not to eat the breakfast they provide as part of the booking. If you are booking based on the photos, you may be very disappointed. I would not stay here again, and I would not recommend it."

"Clean well kept room. "

"always a great place to stay very clean and friendly staff"