外观

关于坎布里亚新哈文大学区酒店的点评

3 out of 5
坎布里亚新哈文大学区酒店
20 Dwight Street, New Haven, CT

点评

8.8

超赞

10 分 - 超赞。224 条好评,共有 350 条点评" "
8 分 - 还可以。69 条好评,共有 350 条点评" "
6 分 - 一般。27 条好评,共有 350 条点评" "
4 分 - 很差。8 条好评,共有 350 条点评" "
2 分 - 糟糕。22 条好评,共有 350 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

yuhanglin

2023 年 11 月入住 2 晚
General Manager 于 2023年12月17日 的回复
Dear Yuhanglin, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Cambria Hotel New Haven University. We look forward to your return and wish you all the best with your future travels.Until Next Time,Linzi BellGeneral Manager

6/10 一般

WEili

与家人出行
满意:住宿条件和设施,清洁度
The staff was not very welcoming.
2023 年 7 月入住 1 晚
Linzi Bell General Manager 于 2023年07月21日 的回复
Dear Weili, Thank you very much for taking the time to review our property. We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Zerui

满意:清洁度、员工和服务、住宿条件和设施
the hotel is really satisfactory except for the breakfast which is of additional cost.
2023 年 7 月入住 1 晚
General Manager 于 2023年07月20日 的回复
Dear Zerui, Thank you for taking the time to evaluate your recent stay at Cambria Hotel New Haven University. We are pleased to know your overall visit was pleasant. However, we regret not meeting all of your expectations. It was a pleasure having you here, and we look forward to welcoming you again.Until Next Time,Linzi Bell,General Manager

8/10 还可以

Ernest

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Relatively new property in a convenient location.
2024 年 5 月入住 4 晚
General Manager 于 2024年05月28日 的回复
Dear Ernest, We are happy that our location was perfect for your needs and helped make your visit to our city a total success! Thank you very much for sharing your experience so future guests can see what makes Cambria Hotel New Haven University an excellent choice. It was a pleasure accommodating you, and we look forward to seeing you again.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Colleen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is well maintained and has a convenient location.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月27日 的回复
Dear Colleen, We were pleased to know that we exceeded your expectations with our impeccable accommodations and convenient location. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit. Until Next Time, Linzi Bell, General Manager

10/10 超赞

Dianna,Denver

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very nice. The staff was great upon check in however after that they did not respond very quickly. We stayed 4 nights, on the third day we texted per instructions in the room asking for a couple fresh towels. Never received a response. We went to the front desk and had to ask for them. In my opinion if you have options like that then there should be a tespose of some kind. Also rooms are not cleaned daily or every other day for thst matter. We stayed 4 nights and the room was never cleaned however based on previous reviews we were aware of this. However, one night we had pizza delivered and no where to put the boxes. Asked at the front desk in the morning where to put them since we didn't want the room smelling like pizza rhe whole time. The employee said I'll have someone come get them. Did not happen, so we placed them in the hallway by a yrash can. Then around 8pm that night someone comes to pick up the boxes stating I was just told to come to your room the other employee just remembered. Since the room is not cleaned unless you stay longeer than 4 days they should offer option of someone coming in to at least empty the trash and provide fresh towels if needed. They supply tiny trash cans. Either put larger trash cans in the rooms or provide options to have emptied during stay. The hotel was quiet, room was in great shape. Beds were comfortable and the overall esthetic was nice. Parking was really easy, for New Haven. We did not eat at the restaurant.
General Manager 于 2024年05月27日 的回复
Dear Dianna, Thank you for taking the time to share your feedback regarding your recent stay at Cambria Hotel New Haven University and for your positive rating. While we are glad you liked our well-kept property and comfortable accommodations We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are grateful for your understanding and patience. We would be delighted to welcome you back and provide you with the exceptional hospitality you deserve. Until Next Time, Linzi Bell, General Manager

10/10 超赞

Oluwayemisi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic one night stay at the Cambria. I loved my room which was so spacious and well lit. The TV was great for a late night move. The bathroom was big. I felt so peaceful at the property.
2024 年 3 月入住 1 晚
General Manager 于 2024年05月25日 的回复
Dear Oluwayemisi, Thank you for being our guest at Cambria Hotel New Haven University and sharing your experience. We are thrilled to know you were pleased with our relaxing atmosphere, comfortable accommodations, and excellent in-room amenities. We also appreciate you mentioning our spacious bathroom. It was a pleasure to host you, and we look forward to welcoming you back soon.Until Next Time,Linzi Bell,General Manager

2/10 糟糕

Karen,Superior

与家人出行
满意:住宿条件和设施,员工和服务
We came for four days during a time when the rate was more than 3 times the regular rate. We had to call guest services for things they never put in the room upon arrival and never saw staff again. Garbage overflowing, not enough linens, room service never came and when we asked they said sorry there was nothing they could do about it. Never again! Shame on Choice Hotels.If you are going to charge almost $500 a night, at least have enough staff.
2024 年 5 月入住 4 晚
General Manager 于 2024年05月24日 的回复
Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Furthermore, we strive to make sure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We are grateful for your understanding and patience. On your next visit to New Haven, we would be delighted to welcome you back and provide you with the exceptional hospitality you deserve.Until Next Time,Linzi BellGeneral Manager

8/10 还可以

Maria De Los Angeles

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like the fact that they didn’t clean my room for three days
2024 年 5 月入住 1 晚
General Manager 于 2024年05月23日 的回复
Dear Ms. Angeles, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the service shortfalls you experienced during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. Until Next Time,Linzi Bell,General Manager

10/10 超赞

Margaret

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and comfortable
2024 年 5 月入住 1 晚
General Manager 于 2024年05月21日 的回复
Dear Margaret, We were pleased to know that we exceeded your expectations with our impeccable accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit.Until Next Time,Linzi Bell,General Manager

8/10 还可以

Camarie

与配偶出行, 商务旅客
不满意:服务设施
Hotel is in a dangerous location, parking is a hassle, and the rooms are cleaned barely.
2024 年 2 月入住 2 晚
General Manager 于 2024年05月18日 的回复
Dear Camarie, Thank you for choosing to stay at Cambria Hotel New Haven University and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for not meeting your expectations regarding our location and for the difficulties you had with the parking. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We are also sorry for the cleanliness issues you had in your room. We will share this with the housekeeping team to ensure this is not repeated. We are grateful for your feedback and hope to have another chance to provide a better stay in the future. Until Next Time,Linzi Bell,General Manager

4/10 很差

Catherine

商务旅客
不满意:员工和服务,清洁度
Did not know about the limited parking or the $100 deposit when booking online. Disappointed that housekeeping is only every 3 days and no room service.
2024 年 5 月入住 3 晚
General Manager 于 2024年05月17日 的回复
Dear Catherine, Thank you for being our guest and sharing your experience. We sincerely apologize for not meeting some of your expectations and for the disappointment you had with the housekeeping service policy. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We also regret any confusion regarding the incidentals. This is standard industry practice at reputable hotel chains. We are grateful for your patience. It is through feedback like yours that we can improve our services. We genuinely hope for another opportunity in the near future so we can create a truly exceptional experience for you.Until Next Time,Linzi Bell,General Manager

10/10 超赞

GRISELDA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property.
2024 年 5 月入住 3 晚
General Manager 于 2024年05月9日 的回复
Dear Griselda, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you loved our beautiful property. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Daniel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
CAMBRiA has a nice, quiet atmosphere and adequate accommodations.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月8日 的回复
Dear Daniel, We were pleased to read that we exceeded your expectations with our accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 超赞

Dameon

满意:清洁度
2024 年 2 月入住 1 晚
General Manager 于 2024年05月9日 的回复
Dear Dameon, We appreciate you leaving your outstanding rating regarding your recent visit to the Cambria Hotel New Haven University. It is a pleasure to know you enjoyed all we offer. We hope that we will have a chance to serve you again in the future. Until Next Time,Linzi BellGeneral Manager

2/10 糟糕

Garett,New haven

满意:清洁度
不满意:员工和服务
The management and front desk horrible
2024 年 3 月入住 2 晚
Linzi Bell General Manager 于 2024年05月10日 的回复
Dear Garett, Thank you for choosing us and also for your review. We are disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We hope you will give us another chance to make a better impression when you return to our area.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Coleen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is great! I usually stay at the Graduate or Blake and I would put this right up there with both of them. Rooms are spacious, modern as is the bathroom. Lobby area looks great too. Not sure I would walk to campus from here, but it's a quick uber or drive.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月8日 的回复
Dear Coleen, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you especially loved our spacious and well-appointed accommodations. Thank you for being our guest, and we would love to welcome you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Rebecca,Princeton

2024 年 4 月入住 2 晚
General Manager 于 2024年05月19日 的回复
Dear Rebecca, It is wonderful to know you enjoyed everything about your time at Cambria Hotel New Haven University and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Olivia

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved
2024 年 4 月入住 2 晚
General Manager 于 2024年04月30日 的回复
Dear Olivia, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Cambria Hotel New Haven University. We hope to have the pleasure of doing so again on your next visit to the area.Until Next Time,Linzi BellGeneral Manager

2/10 糟糕

Andy,Gulf Breeze

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
General Manager 于 2024年04月28日 的回复
Dear Andy, Thank you for rating your stay with us. We sincerely apologize for not living up to your expectations during your time with us. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Until Next Time, Linzi Bell General Manager

10/10 超赞

Thelbert

满意:清洁度、员工和服务、住宿条件和设施
Stay was great.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月25日 的回复
Dear Thelbert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

kelly

满意:清洁度、员工和服务、住宿条件和设施
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
2024 年 4 月入住 3 晚
General Manager 于 2024年04月25日 的回复
Dear Kelly, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Jack

满意:清洁度、员工和服务、住宿条件和设施
Dwan helped me a lot when I was in the hotel. Thanks to all the cleaning staff.
2024 年 4 月入住 1 晚
Linzi Bell General Manager 于 2024年04月24日 的回复
Dear Jack, Thank you for reviewing your stay at Cambria Hotel New Haven University. We are delighted to read that Dwan helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Arnold

满意:清洁度、员工和服务、住宿条件和设施
The staff was amazing the place was amazing ...overall 10 out of 10
2024 年 4 月入住 1 晚
Linzi Bell General Manager 于 2024年04月24日 的回复
Dear Arnold, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Luisa

满意:清洁度
2024 年 4 月入住 1 晚
Linzi Bell General Manager 于 2024年04月24日 的回复
Dear Luisa, We appreciate you taking the time to leave your kind rating for Cambria Hotel New Haven University. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Sandra

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Dear Sandra, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Chris

2024 年 4 月入住 1 晚
General Manager 于 2024年05月11日 的回复
Dear Chris, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Cambria Hotel New Haven University. We'd love to host you again someday for yet another unforgettable visit.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Arnold

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome stay
2024 年 4 月入住 1 晚
General Manager 于 2024年04月20日 的回复
Dear Arnold, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager

8/10 还可以

MARIA LUISA

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月20日 的回复
Dear Ms. Luisa, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Huy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
General Manager 于 2024年04月20日 的回复
Dear Huy, Thank you for the wonderful rating for Cambria Hotel New Haven University! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Until Next Time,Linzi Bell,General Manager

8/10 还可以

Timothy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice stay for a 3-star hotel. The room was a nice size and was very clean when we arrived. Staff was also very helpful with answering any questions. The food is also very cheap for breakfast in the morning and is a decent quality for the price. The only con was that the waiting staff took a while to get to every table. But overall it was a great stay!
2024 年 4 月入住 2 晚
General Manager 于 2024年04月15日 的回复
Dear Timothy, Thank you for choosing Cambria Hotel New Haven University and for your kind rating. We are delighted to read that you loved our spacious and impeccable accommodations along with the attentive service from our courteous associates. We appreciate you mentioning the breakfast offerings. Having said that, we have taken additional note of your comments as we strive to enhance our guest experience. We hope to welcome you back soon.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Kayla

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 5 晚
General Manager 于 2024年04月16日 的回复
Dear Kayla, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Cambria Hotel New Haven University, and we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager

10/10 超赞

David

满意:清洁度
2024 年 4 月入住 2 晚
General Manager 于 2024年04月15日 的回复
Dear David, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and had a great stay. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager

10/10 超赞

Kerry

满意:清洁度
2024 年 4 月入住 1 晚
General Manager 于 2024年04月12日 的回复
Dear Kerry, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and we exceeded your expectations. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager

10/10 超赞

Robert

满意:服务设施
No micrwave in room.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月9日 的回复
Dear Robert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are delighted to know you enjoyed your stay with us. However, we never want to disappoint our guests; therefore, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure to host you, and we look forward to your return visit. Until Next Time,Linzi BellGeneral Manager

10/10 超赞

hyungrae

2024 年 4 月入住 1 晚
General Manager 于 2024年04月9日 的回复
Dear Hyungrae, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Cambria Hotel New Haven University.Until Next Time,Linzi Bell,General Manager

8/10 还可以

Janine

满意:住宿条件和设施
Walking distance to YaleNew Haven hospital
2024 年 3 月入住 2 晚
General Manager 于 2024年04月7日 的回复
Dear Janine, Thank you for choosing Cambria Hotel New Haven University and for sharing your feedback. We are delighted to hear that you found our proximity to Yale New Haven Hospital convenient for your travel plans. We look forward to welcoming you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Angela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The menu is very limited & the portions were small. We paid for chicken tacos & only got 2, which made them expensive - they were not worth the price. Other items ordered were also not great either for the price or taste. For breakfast we ordered oatmeal, which was incredibly watery & not cooked enough - would be better to be made with milk or at least as an option.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月7日 的回复
Dear Angela, Thank you for sharing your feedback regarding your recent stay at Cambria Hotel New Haven University. We strive to deliver only the best to our guests; therefore, we truly regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continually committed to improvements. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Esmeralda

与配偶出行
满意:住宿条件和设施,服务设施
It was a convenient stay for my guest and I. Pretty neat, clean, easy parking and the staff were all so lovely. Will be staying here again for my next visit to Connecticut!
2024 年 3 月入住 3 晚
General Manager 于 2024年04月2日 的回复
Dear Esmeralda, Thank you for the excellent review of your stay at Cambria Hotel New Haven University. We are thrilled to read that you and your companion loved our well-maintained property along with the attentive service from our friendly associates and the parking. It was a pleasure hosting you, and we look forward to seeing you again soon.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Brooke

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff! Enjoyed the view from my room.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月23日 的回复
Dear Brooke, Thank you for evaluating your recent stay at Cambria Hotel New Haven University. We are delighted to know we exceeded your expectations and appreciate your comments regarding our devoted associates and will surely share your compliments with our team to keep them motivated. We are also glad that you enjoyed the fantastic views from the room assigned to you. It was a pleasure hosting your visit, and we look forward to welcoming you again.Until Next Time,Linzi Bell,General Manager

8/10 还可以

Sharon,Aylett

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
General Manager 于 2024年03月14日 的回复
Dear Sharon, We are pleased to receive your kind rating for Cambria Hotel New Haven University. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Sergio

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room interior looks great
2024 年 3 月入住 1 晚
General Manager 于 2024年03月13日 的回复
Dear Sergio, Thank you for choosing Cambria Hotel New Haven University. We are pleased to know how much you liked your beautiful room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Brandie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
General Manager 于 2024年03月12日 的回复
Dear Brandie, Thank you for choosing Cambria Hotel New Haven University and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Yndia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2024 年 2 月入住 2 晚
GENERAL MANAGER 于 2024年03月7日 的回复
Dear Yndia, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 超赞

Yndia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this hotel. The staff are amazing and ready to answer any questions. Last minute arrangements they’re ready to help.
GENERAL MANAGER 于 2024年03月7日 的回复
Dear Yndia, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager

6/10 一般

Shellon

满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
General Manager 于 2024年03月18日 的回复
Dear Shellon, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Until Next Time,Linzi BellGeneral Manager

10/10 超赞

Fedeline

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
GENERAL MANAGER 于 2024年03月3日 的回复
Dear Fedeline, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we look forward to having another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

10/10 超赞

Ashley

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
General Manager 于 2024年02月29日 的回复
Dear Ashley, We appreciate your outstanding rating and were pleased to read that we exceeded your expectations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager

6/10 一般

真实旅客

与家人出行, 团体旅客, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
We had to make a last minute hotel reservation because our daughter was admitted into Yale New Haven Hospital. The location to the hospital was perfect. The hotel was new,clean, and very modern. It had a nice lobby bar restaurant but a little overpriced. The downside of the hotel was that our room was located on the side where there was a lot of traffic noise all night long, the thermostat in the room sounded like a airplane engine taking off so we had no sleep all night.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月27日 的回复
Dear Guest, Thank you for taking the time to share your observations. We hope your daughter is better now. We apologize for the inconvenience caused due to the noise issues you encountered from the air unit and outside factors and that your sleep was disrupted. Your helpful comments will be shared with our team, and we will use them for future improvements. We understand your frustration, and we are grateful for your patience. On a positive note, we are glad you liked our ideal location and well-kept property. We hope you will give us a chance to show you the hospitality we are known for the next time you visit New Haven.Until Next Time,Linzi Bell,General Manager

10/10 超赞

Val,Beltsville

2024 年 2 月入住 1 晚
General Manager 于 2024年03月24日 的回复
Dear Val, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager