"Excellent location for a visit to NYC - TimesSquare! Staff were helpful and friendly, security was great! My only complaint was in our room there was not sufficient lighting nor mirrors for getting ready to go out."
"Fantastic location. Very small beds, like child size. Definitely upgrade. Vape detectors in room as well. That’s on me I guess, but got a $500 fine… sooo as much as I paid to stay there basically! Water vapor does NOT compare to actual smoke but I get it. Rules are rules."
"Our room was cleaned daily. Rooms are very basic and the television didn’t work. When asked the staff said there’s a lot of them that don’t work and they don’t know why.
The lifts for the lower levels (2-20) are HORRENDOUS! The systems kept getting overridden and usually only 1 lift worked with queues of people waiting. We spoke to a member of staff at the desk to see if they could help as we had 2 very tired children and we were met with a shrug and that there is nothing they could do and we could use the stairs! For a building catering for so many people the lift situation is awful and really needs maintaining better or having the whole system overridden. This was a massive let down for us in regards to the hotel."