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关于新伊比利亚艾弗里岛凯富套房酒店的点评

2.5 out of 5
新伊比利亚艾弗里岛凯富套房酒店
611A Queen City Dr, New Iberia, LA

点评

8.6

超赞

10 分 - 超赞。43 条好评,共有 70 条点评" "
8 分 - 还可以。11 条好评,共有 70 条点评" "
6 分 - 一般。9 条好评,共有 70 条点评" "
4 分 - 很差。3 条好评,共有 70 条点评" "
2 分 - 糟糕。4 条好评,共有 70 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Megan

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place for the price
2024 年 5 月入住 1 晚
ella 于 2024年05月16日 的回复
Thank you for taking the time out to give us such a great review. We appreciate your business and look forward to your next stay. Please share your experience with your family and friends so that we can give them the same experience.

10/10 超赞

Kenneth

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and very relaxing.
2024 年 5 月入住 1 晚
ella 于 2024年05月14日 的回复
Thank you for taking time to do a great review about your stay. Please share with your family and friends so that we may give them the same great experience.

10/10 超赞

Barry

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
ella 于 2024年05月12日 的回复
Thank you for taking time out to give us such a great review. We appreciate your business and look forward to accommodating you again. Please share with your family and friends so that we may give them the same hospitality.

10/10 超赞

Alain

满意:清洁度、员工和服务、住宿条件和设施
Très propre , et confortable
2024 年 5 月入住 1 晚
ella 于 2024年05月11日 的回复
Thank you for taking the time out to give us a great review. We appreciate your business and look forward to your next stay. Please share with your family and friends so that we can give them the same great hospitality.

8/10 还可以

Joseph

Rooms are nice and clean. Didn’t like the idea of people hanging outside the hotel at night
2024 年 5 月入住 3 晚
ella 于 2024年05月11日 的回复
Thank you for taking the time out to give us a great review. We appreciate your business and look forward to your next stay. Please share with your family and friends so that we can give them the same great hospitality.

10/10 超赞

Bryant

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had issues with internet connectivity on the 3rd floor...the manager and staff quickly got me to stay in another room on the first floor where internet connectivity was most stable. Thank you for the convenient necessity
2024 年 5 月入住 1 晚
ella 于 2024年05月8日 的回复
Mr Bryant thank you again for being so nice and working with us as well. We definitely appreciate you understanding the internet is sometimes a headache but we definitely do everything we can to accommodate our guests. We look forward to your stay again in the future.

10/10 超赞

Sahir

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall nice place
2024 年 5 月入住 1 晚
ella 于 2024年05月7日 的回复
Thank you for taking the time out to do a great review on your stay. Please share with your friends and family so that we can give them the same great experience as you had.

6/10 一般

Hillary

满意:住宿条件和设施,清洁度
I was taken aback when arriving to this property. I called ahead to let them know I would be late as I was traveling from out of state. I arrived a bit later than I stated and was greeted with “You’re late!” I was surprised and was already feeling down because I was in town for a funeral. The two staff members constantly talked among each other and it took awhile to get my reservation situated. After getting the keys the staff member left the desk to move their car that was parked out in front of the hotel doors when I arrived. Shockingly, the rest of the visit was good. One of the managers was very talkative and made sure everyone was fine during breakfast hours. You never know why people are in town, so please service customers with respect.
2024 年 4 月入住 3 晚
ella 于 2024年05月2日 的回复
Thank you so much for taking time out to give us a review. Im the talkative manager, mrs ella mathews that take pride in making sure that the guest are having a great stay. I did look into the check in process and did bring your concern to the attention of the two front desk clerks. One was in training. Please allow us another opportuniity to service you again.

10/10 超赞

Destiny

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very too tier.
2024 年 4 月入住 1 晚
ella 于 2024年04月30日 的回复
Thank you so much for taking the time to rate your stay. Please share your experience with your family and friends so that we may give them the same experience you received. Management and Staff

4/10 很差

Tammilee

与家人出行, 商务旅客
满意:员工和服务
不满意:清洁度
The faucet in our first room was loose and the coffee pot would not work. The general manager brought a new coffee pot and had Maintenance come to fix the sink. We left to go eat and when we came back, the sink was in pieces and it was after 8 o’clock. We were not given any information and had a toddler to get ready for bed. Our check in person helped us move into another room.
2024 年 4 月入住 1 晚
ella 于 2024年04月27日 的回复
I apologize for the inconvenience and also for the faucet taking a while longer than expected. It was leaking from the bottom and I wanted to make sure it was repaired properly. Please allow us to accommodate you again in the near future.

8/10 还可以

Alicia

N/a
2024 年 3 月入住 3 晚
Ella 于 2024年04月20日 的回复
Thank you for taking the time out to give us a review. We appreciate you and look forward to accommodating you again in the near future..

10/10 超赞

Corey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Rooms were clean. Staff was friendly and attentive. There was a party taking place in the hotel and we were concerned the noise would be crazy, but we honestly never heard anything. And we were right next to it. Breakfast was perfect and easy with lots of choices. Everything was nice and clean. We didnt get to stay long, but we will definitely choose this hotel again if we end up back in the area!
2024 年 4 月入住 1 晚
Ella 于 2024年04月15日 的回复
Thank you so much for taking the time to do this review. And also sharing the fact that if someone is hosting anything in the conference room, that the manager will make sure that the noise if kept to a minimum to not disturb our guest. Please share with your family and friends also

6/10 一般

Erin

商务旅客
满意:员工和服务,清洁度
Coffee machine was broke in the room, which was very annoying and the ice machine on The third floor was broken as well. I left a note about the coffee machine, so hopefully it was replaced.
2024 年 3 月入住 1 晚
Ella 于 2024年04月15日 的回复
Thank you for taking the time to do a review. We have switched out the coffee machine and the 3rd floor ice machine is being serviced as well….We appreciate you and look forward to accommodating you again in the near future.

6/10 一般

Andrew

与家人及幼儿出行, 与家人出行
不满意:服务设施,员工和服务
Check in was quick, although w were greeted by a scribbled note requesting “Don’t check out room, I’ll be back” with a phone number & a bell placed beside it. After waiting a moment and then ringing the bell, a staff member popped out from around the corner. Check in was prompt but we were disappointed to learn there’s no pool any more. Our room on the 2nd floor had a dirty bathroom shower with standing water & the cover to the shower pipe had become unglued from the wall. There was partially used complimentary toiletries that had soap scum or grease covering the plastic wrapping. The AC unit and window sill above it had dried paint & texture? splattered all across the top and there were several burnt out lightbulbs. Just not a wow experience by any means. The complimentary breakfast had lots of bread options but only 1 meat & had 1 community gallon of milk left in a mini fridge (I’m assuming for the cereal station) but no milk for the kids to drink, only juices from a dispenser. Overall our stay was okay, I don’t think I would book again though because amenities are better elsewhere.
2024 年 4 月入住 2 晚
Ella 于 2024年04月12日 的回复
We apologize for the inconvenience and hope that you will allow us to make it up to you. The pool will be turned into a great seating area that im sure you will appreciate.

6/10 一般

Warren

Internet would not connect on the 3rd floor. Had to change rooms to ground floor to be able to use the wifi
2024 年 4 月入住 1 晚
ella 于 2024年04月7日 的回复
We apologize for the inconvenience with the internet. Please allow us to service you again and I hope the internet is not giving you any problems

10/10 超赞

Patricia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very clean and customer service was great.
2024 年 3 月入住 1 晚
ella 于 2024年03月30日 的回复
Thank you for allowing us to accommodate you. We appreciate your business and taking the time to do a review. Please share your experience with us to your family and friends.

8/10 还可以

Melissa,Orange

满意:清洁度
2024 年 3 月入住 1 晚
Ella 于 2024年03月26日 的回复
Thank you for taking the time to share your experience. Please share with family and friends so that we may accommodate them also.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
clean, new
2024 年 3 月入住 1 晚
ella 于 2024年03月14日 的回复
Thank you for allowing us to accommodate you. Please share your experience with family and friends. Thank you again Staff and Management

10/10 超赞

Dora

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Now that it’s Comfort Inn I love it. Comfort Inn is great. I just hope it stays that way and not it go unattended like the last Inn. Will definitely be there again
2024 年 3 月入住 3 晚
Ella 于 2024年03月12日 的回复
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff whose excellent
2024 年 3 月入住 2 晚
Ella 于 2024年03月12日 的回复
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

4/10 很差

Kevin,Spring

团体旅客
不满意:清洁度、服务设施、住宿条件和设施
Check in took too long, rooms given were not cleaned, elevator slow, breakfast was ice cold & should not even be offered. Not many other options in New Iberia. Waste of choice and money. Property has been attempted to be renovated but is sadly lacking…..
2024 年 3 月入住 1 晚
ella 于 2024年03月11日 的回复
Sorry to hear that we did not meet your expectations. The property has been newly renovated.

2/10 糟糕

Ebony

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 3 月入住 1 晚
ella 于 2024年03月7日 的回复
I apologize that your stay was not as expected. Can you please reach out to me so I can speak to you regarding your concerns

10/10 超赞

S Joy

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Nice and clean remodeled property with well-lit parking. Very quiet with a nice size TV for the space. They also offer free breakfast daily AND they are located near an excellent Waffle House.
2024 年 2 月入住 1 晚
ella 于 2024年03月6日 的回复
Thank you for taking the time out to share your experience. Please share with your family and friends so that we can accommodate them as well. Staff and Management

6/10 一般

Tyron

与家人及幼儿出行
满意:清洁度
不满意:员工和服务
The price was great for the room but the housekeeping needs some work, called multiple times to the front desk to have more towels brought up but no towels were ever brought up. Other than that not a bad hotel.
2024 年 2 月入住 3 晚
Ella 于 2024年02月23日 的回复
We apologize for any inconveniences you may have experienced. Thank you for taking the time out to let us know what we can improve on. Please allow us to service you again.

10/10 超赞

Bianca

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good!
2024 年 2 月入住 2 晚
Ella 于 2024年02月19日 的回复
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 超赞

WENDY

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2024 年 2 月入住 1 晚
Ella 于 2024年02月19日 的回复
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 超赞

Skyla

满意:住宿条件和设施
2024 年 2 月入住 2 晚
Ella 于 2024年02月19日 的回复
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 超赞

Kayla

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything about the hotel was amazing. The front desk was extremely helpful and kind!
2024 年 2 月入住 2 晚
Ella 于 2024年02月18日 的回复
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 超赞

Lucy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We ejoyed our stay, the only say i can say needs improvement would be the shower the shower head is so high and the water really doesn't get to hot. The ladies there were very friendly.
2024 年 2 月入住 2 晚
Ella 于 2024年02月17日 的回复
Thank you for allowing us to accommodate you. We look forward to seeing you again in the near future. Please spread the news to all your friends and family. Manager and Staff

10/10 超赞

Jephon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe area right off hwy 90 for a good price. It’s a Newly remodeled hotel.
2024 年 2 月入住 2 晚
Ella 于 2024年02月15日 的回复
Thank you for allowing us to accommodate you. we look forward to your next visit...Manager and Staff

4/10 很差

bradley

满意:清洁度
不满意:员工和服务
They required a cash deposit for the room of $100, who just has that much cash on them? just a heads up.
Ella 于 2024年02月12日 的回复
Mr Bradley, I apologize for the deposit that is required for all the third party reservations. We have to have some form of payment also for the incidentals that is usually held on a guest credit card when the guest pays cash. The deposit is returned at check out. Please allow us to accommodate you again in the future.

10/10 超赞

Corinne

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent sejour
2024 年 2 月入住 1 晚
ella 于 2024年02月12日 的回复
Thank you for allowing us to accommodate you. We look forward to your next visit with us.

6/10 一般

真实旅客

与家人出行
满意:客房舒适度
不满意:清洁度
2024 年 2 月入住 2 晚
ella 于 2024年02月5日 的回复
Thank you for allowing us to accommodate you. I hope your next stay will be a 10 out of 10. Please feel free to contact me so that i can discuss if their was anything I could have done to make it better.

8/10 还可以

Aundrea

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not a very good breakfast
The breakfast (eggs) was horrible.
2024 年 2 月入住 2 晚
ella 于 2024年02月5日 的回复
Thank you for allowing us to accommodate you. Please feel free to reach out to me to let me know if their is anything I could have done better to make your stay a 10 out of 10

2/10 糟糕

Donovan

2024 年 1 月入住 2 晚
Ella 于 2024年01月31日 的回复
We apologize for any inconvenience you may have encountered. Regrettably, we had to charge you for the damages to the room.

6/10 一般

Eric

满意:清洁度、住宿条件和设施、客房舒适度
Great hotel!
The overall stay was great, the hotel was clean, staff was frindly, room was comfy minu the fridge not working well. My biggest issue, which was partly my fault, was that on check in i ran my card and it said approved and then wanted me to run it again. I told the lady that it already approved my card and she told me to run it again. Against my better judgement I did and was charged twice for the room and was told I would not be able to get a refund until I checked out. Other than that and the fridge, the stay was great.
2024 年 1 月入住 2 晚
ella 于 2024年01月30日 的回复
Mr Eric we apologize for any inconvenience. The issue with the cc terminal was brought to our attention by my front desk clerk. I did call the Support Line and it was definitely an issue which they have resolved. Thank you for allowing us to accommodate you and we look forward to your next visit

10/10 超赞

Walter

2024 年 1 月入住 1 晚
ella 于 2024年01月30日 的回复
Thank you for taking time out to give us your input. We appreciate your business and look forward to your next visit with us.

10/10 超赞

Jon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was fresh clean and updated very well
2024 年 1 月入住 1 晚
ella 于 2024年01月24日 的回复
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 超赞

Rashonda

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Transitions
2024 年 1 月入住 1 晚
ella 于 2024年01月24日 的回复
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

8/10 还可以

Debra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful staff and comfy beds. Breakfast bar was under stocked.
2023 年 12 月入住 4 晚
ella 于 2024年01月24日 的回复
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 超赞

Derrick

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Christmas visit
The stay was good. The rooms were spacious and clean. The people at the desk were very friendly and accommodating. The only thing I would change is to make the bathroom vent less noisy. We will stay here again.
2023 年 12 月入住 4 晚
ella 于 2024年01月1日 的回复
Thank you for allowing us to accommodate you. We look forward to your next visit with us. Happy New Year.

10/10 超赞

Gerald

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
ella 于 2023年12月22日 的回复
Thank you for allowing us to accommodate you. We look forward to seeing you again in the near future.