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关于哈拉斯新奥尔良娱乐场酒店的点评

4 out of 5
哈拉斯新奥尔良娱乐场酒店
228 Poydras Street, New Orleans, LA

点评

8.2

很好

10 分 - 超赞。544 条好评，共有 1001 条点评" "
8 分 - 还可以。211 条好评，共有 1001 条点评" "
6 分 - 一般。114 条好评，共有 1001 条点评" "
4 分 - 很差。65 条好评，共有 1001 条点评" "
2 分 - 糟糕。67 条好评，共有 1001 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

8.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Anabelen

满意：员工和服务
2024 年 4 月入住 4 晚

6/10 一般

Roy

与家人出行, 与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Hotel needs maintenance. The up keep of the property was not the best.
2024 年 4 月入住 1 晚

2/10 糟糕

Michael，Clemmons

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
Horrible service and they don’t care
2024 年 4 月入住 3 晚

10/10 超赞

Ashley

满意：清洁度、员工和服务、住宿条件和设施
The property was extremely fancy and the staff was very helpful. We ordered the pizza for room service and it was not very hot or crispy.
2024 年 4 月入住 1 晚

8/10 还可以

Britney

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The staff here is TOP TIER. I hated leaving because of how amazing they were. Unfortunately, the room was not very clean. There were blood stains on the wall, and overall the room was just kind of gross.
2024 年 4 月入住 2 晚

10/10 超赞

Lucas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay. The bed was super soft and the soak tub was huge! I loved the tub. Convenient restaurants on site and walking distance to restaurants and shops. We would stay here again.
2024 年 2 月入住 1 晚

10/10 超赞

Betty

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wash vert surprised that it was quite, the room was spacious and my husband loved the bath area , separate tub / shower.
2024 年 4 月入住 1 晚

8/10 还可以

Tiffany

与配偶出行
满意：清洁度
My husband and I enjoyed the stay but were very unsatisfied with the front desk staff last night . My husband made several calls to the front desk to get housekeeping to bring clean towels and we never had anyone bring them .
2024 年 4 月入住 3 晚

4/10 很差

Dana

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Disappointing
2024 年 4 月入住 1 晚

10/10 超赞

Christina，Pensacola

与家人出行
满意：员工和服务
The location of the property and staff are great. The hotel rooms are old and dirty and need major upgrades. The Caesar’s takeover and remodel is much needed, look forward to see if they update the rooms in addition to all the work they’re putting in the casino.
2024 年 3 月入住 2 晚

8/10 还可以

jacqueline

满意：服务设施，员工和服务
不满意：住宿条件和设施
The hotel needs a refresh. The furniture needs to be changed or cleaned, stains on furniture, bedspread and more. The hotel needs to paint and shine up libby and elevator area.
2024 年 3 月入住 3 晚

2/10 糟糕

Cedris

与家人出行
不满意：员工和服务
Booked this hotel for my mom and sibling. Horrible experience with staff - from check-in, to security, to housekeeping. Rude, dismissive, unhelpful and not knowledgeable. Rooms stocked with poor quality, bare minimum toiletries, one tiny bar of soap and small ounce of shampoo and conditioner. an absolutely monumental task to get more towels. Would not recommend this hotel. If you’re interested in being near the casino, which is what my mom wanted, you can book Lowe’s hotel across the street and walk over to the casino.
2024 年 3 月入住 3 晚

8/10 还可以

Imad

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, very nice place
2024 年 3 月入住 3 晚

10/10 超赞

Chelsea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay
2024 年 3 月入住 2 晚

6/10 一般

Brian

满意：员工和服务
不满意：住宿条件和设施
Rooms need to be upgraded. There was no option in the hotel for drinks.
2024 年 3 月入住 4 晚

10/10 超赞

Dietrich Johnson

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I love the room they assigned me. Very spacious
2024 年 3 月入住 1 晚

10/10 超赞

Carolyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The entrance was pretty dirty and was not manicured with plants. All planters empty. Plugs in bathroom did not work.
2024 年 2 月入住 3 晚

4/10 很差

George

商务旅客
Lighting in room horrible. Large spots on carpet. Lighting in bath room, worst I’ve ever seen. No matter what the price, I would not stay there again.
2024 年 2 月入住 1 晚

10/10 超赞

Cynthia

2024 年 2 月入住 3 晚

10/10 超赞

Mandi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved this hotel!
2024 年 2 月入住 2 晚

8/10 还可以

Cindy

2024 年 1 月入住 1 晚

10/10 超赞

Ivan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really nice facilities
Amazing
2024 年 1 月入住 1 晚

10/10 超赞

ioannis

2024 年 1 月入住 1 晚

10/10 超赞

Lisa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

10/10 超赞

Micheal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Parth

满意：员工和服务
不满意：服务设施，清洁度
Did not expected for such big hotel. Carpet was torn and had stains. Pillow case was dirty. It’s not worth the price I had paid.
2023 年 12 月入住 1 晚

8/10 还可以

megan

与配偶出行
不满意：服务设施
2023 年 12 月入住 1 晚

4/10 很差

Rosa Elva

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
I havr stayed at Harrahs in the past and was pleasantly surprised with service and accommodations. However, this time, I was extremely disappointed with the services. No one bother to inform me at check in that I needed to specifically request Housekeeping services on a daily basis. After the second day of not getting services, I called the front desk to inquire and that is when I was told I needed to request on a daily basis. I wish i would have known. Ok so I went ahead and requested it for the next day, and needless to say, my entire stay of 5 days, we received NO housekeeping services. Very disappointed.
2023 年 12 月入住 4 晚

4/10 很差

Rhonda

团体旅客
不满意：住宿条件和设施
The area surrounding the elevators to the guest rooms smelled like sewage. Also I had difficulties obtaining bath towels. (2 maids were not able to deliver them to my room).
2023 年 12 月入住 3 晚

2/10 糟糕

Luis Antonio Gonzalez

与家人出行
不满意：服务设施，员工和服务
Very bad experience. Rude front desk service. They could not find my reservation. They made me call orbitz because they only get 5 digit reservation codes which orbitz reservation numbers are more than 5 numbers. Waited for manager for 30 min. I called orbitz and hotel did not pick up the call. Waited another 30 min and nothing. Finally she was able to figure that the hotel’s receptionist did not enter my information correctly. BUT THATS NOT ALL… Some druggie came knocked on my door at 2:30 in the morning. Not sure how he was allowed to come it. He knocked several doors. He seemed under the influence. I called the front desk to report him and no answer again. Also, too much noice around the room, lots of city noise. I could not sleep during my 4 night stay. BUT THERES MORE, At check out, the front desk wanted to charge $300 for items I did not purchased. Waited another 30 min trying to have them figure it out. Don’t stay in this hotel!!!
2023 年 12 月入住 3 晚

10/10 超赞

Pura Concepcion Michel

满意：员工和服务，清洁度
2023 年 12 月入住 3 晚

8/10 还可以

robert

满意：住宿条件和设施
2023 年 11 月入住 2 晚

10/10 超赞

Ken

2023 年 11 月入住 2 晚

10/10 超赞

Lourdes

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quality
2023 年 11 月入住 1 晚

2/10 糟糕

James

与配偶出行
满意：服务设施
不满意：员工和服务，清洁度
Had to beg for valet, water was either scalding hot or freezing cold. Remote wouldn’t work for tv, couldn’t get towels for our room. Just not the experience we wanted for our 24th wedding anniversary.
2023 年 11 月入住 4 晚

10/10 超赞

Violet

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 4 晚

4/10 很差

Susan

商务旅客
不满意：住宿条件和设施，清洁度
Hotel needs a renovation and housekeeping needs tr
Advertised as a 4-star hotel, this hotel is not up to that standard. The furniture is old and beat up. There is black mold in the shower grout and the air intake vents had not been dusted in a long time. It is not worth the price and needs a renovation.
2023 年 10 月入住 2 晚

10/10 超赞

Christine

2023 年 10 月入住 2 晚

8/10 还可以

Lacherme

2023 年 10 月入住 1 晚

8/10 还可以

Cheryl

2023 年 7 月入住 7 晚

6/10 一般

Lauren

2023 年 10 月入住 2 晚

4/10 很差

Tracey L

与家人出行
不满意：服务设施
Front desk staff was not friendly and clearly did not want to be there. Limited food options on property. Couch in rooms were disgusting with stains all over them. Room smelled moldy. Pillows were not comfortable. Construction was everywhere outside. The shopping not too far away made it a little better. Would never stay here again.
2023 年 9 月入住 4 晚

6/10 一般

Christy

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
I like Walking distance to everything. I didn’t like the rooms seems a little out dated I also had to be relocated into a different room because of the many stains on floor wall comforter and ceiling had sticky tape everywhere. It look like the room was used for a party.
2023 年 9 月入住 1 晚

6/10 一般

Peter

与配偶出行
There was no cleaning of the room and the water pipes were extremely noisy. Some staff were friendly, others not so much. Had to make several requests for towels. Stayed here several times before but this experience as not memorable.
2023 年 9 月入住 3 晚

10/10 超赞

CHRIS

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

4/10 很差

nicole

团体旅客
不满意：员工和服务
Unkindly staff, poor customer service.
2023 年 9 月入住 2 晚

2/10 糟糕

Kathryn

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Nice hotel. Poor check in process. No Wi-Fi / HW
I never received a confirmation number from hotels.com and the girl at the desk was unable to check me in without the confirmation number so I spent about an hour at the front desk. The one thing I asked for it was, would I be able to work the next day in their business center? When I got there I could not connect to the Wi-Fi there was no Wi-Fi for the hotel available. There was no hot water and several people complained about this. Very disappointing day.
2023 年 9 月入住 1 晚

2/10 糟糕

Lillian Ann

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Facility for as dirty in common areas and room had dirty carpet, grime of coffee table. Personnel seemed bothered when asking for clean towels ext..
2023 年 9 月入住 4 晚

8/10 还可以

Rosalind

2023 年 9 月入住 1 晚

8/10 还可以

Carol

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New Orleans (Harrahs)
Harrahs hotel is a beautiful hotel with an inviting lobby. The rooms are a nice size, very spacious. My issues start with the front desk personnel who are not very friendly, but highly efficient I must say, but not a warm greeting to be found! The downstairs bathroom was a mess! The fridge in our room had a nice thick coating of frost inside it. But the location is awesome and close to many great attractions in New Orleans including the casino. I would stay there again despite the few downfalls.
2023 年 9 月入住 1 晚