大冰箱、微波炉、烤箱、炉灶

关于宠物友好优雅的新奥尔良公寓的点评

3 out of 5
宠物友好优雅的新奥尔良公寓
1111 Tulane Ave, New Orleans, LA

点评

8.6

超赞

10 分 - 超赞。16 条好评,共有 30 条点评" "
8 分 - 还可以。9 条好评,共有 30 条点评" "
6 分 - 一般。2 条好评,共有 30 条点评" "
4 分 - 很差。2 条好评,共有 30 条点评" "
2 分 - 糟糕。1 条好评,共有 30 条点评" "

8.6/10

清洁度

8.0/10

员工和服务

7.6/10

服务设施

8.6/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

Antwan

The shower in my room is broken
2023 年 9 月入住 3 晚
Brian, Team Hosteeva 于 2023年09月27日 的回复
Hi Antwan. We are glad to know you had an overall satisfying stay with us. Please accept our apologies for the mentioned issue. While we appreciate you bringing this to our attention, we also wish you had contacted us during your stay to notify us so we would be able to handle the situation properly. Hope your stay in New Orleans was otherwise enjoyable and hope to see you back someday for a much happier experience.

2/10 糟糕

Craig

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The condo itself wasn't that bad, it was clean for the most part. There were a couple of things on the bathroom floor that must have been missed when cleaning and the sofa had several stains on it and two spots where it had been sewn up with a different colored thread. The building and elevators were disgustingly nasty. I dont feel like it was worth the amount that we paid for it. We could have stayed at a nicer hotel for the same amount.
2023 年 9 月入住 2 晚
Lea 于 2023年09月18日 的回复
Thank you for sharing your feedback with us, Craig. We apologize for any cleanliness issues you encountered during your stay, and we wish you had contacted our 24/7 support team during your stay so that we'd try our best to make things right while you were still there... We take your comments seriously and will work diligently to address these concerns to improve the overall experience for our guests. We appreciate your input and hope you'll consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable stay. Your satisfaction is important to us!

4/10 很差

Leong

与家人及幼儿出行
不满意:清洁度、服务设施、住宿条件和设施
The building is under construction which is fine. The unit itself is dirty, crumbs were seen all over the floor and hair were on the sofa as well as more crumbs. The carpet in the bedroom needs to be vacuumed and shampooed. Crumbs and stains could easily be spotted.
2023 年 8 月入住 3 晚
Lea 于 2023年08月16日 的回复
Hi, Leong! Thank you for sharing your feedback regarding your recent stay. We appreciate your understanding regarding the ongoing construction, and we apologize if this negatively impacted your experience. Regarding the cleanliness concerns you raised, we take these matters seriously and have shared your feedback with our housekeeping team. While we appreciate you bringing this to our attention, we also wish you had contacted us during your stay to notify us about your unsatisfactory experience so we would be able to handle the situation properly. Hope your stay in New Orleans was otherwise enjoyable and hope to see you back someday for a much happier experience!

10/10 超赞

Kristin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean and spacious accommodations. The building is safe and very quiet we never heard anyone else. The rooms were bright and clean only down side is very large windows so it is bright in the morning sun as you are sleeping!
2023 年 7 月入住 3 晚
Lily, Team Hosteeva 于 2023年07月29日 的回复
Thanks for the positive feedback, Kristin! We're glad you found our accommodations super clean and spacious. Safety and quietness are priorities for us, and we're thrilled you had a peaceful stay. We apologize for the inconvenience of the bright morning sun due to the large windows. We'll take note of that and see if we can find a solution. If you decide to stay with us again, please let us know, and we'll do our best to ensure your next experience is even better!

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Brian, Team Hosteeva 于 2023年07月27日 的回复
Hi Melissa! Thank you for staying with us and giving us a perfect rating. Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.

8/10 还可以

Russell

2023 年 6 月入住 3 晚
Carrie, Team Hosteeva 于 2023年06月23日 的回复
Thank you for staying with us, Russell!We are happy to see you had a positive experience.Visit us again for another positive one.

10/10 超赞

Guy

2023 年 5 月入住 3 晚
Daniella, Team Hosteeva 于 2023年05月31日 的回复
Hi Guy! Thanks for your excellent rating. We loved hosting you. Looking forward to your next visit!

8/10 还可以

A.

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved this property, the apt has so much space, huge walking closet, very comfortable bed, silent place, everything you need inside the apartment, I love it very much!!! The only one thing missing is a full mirror, we had just one half mirror in the bathroom, I suggest to add a full mirror in the living area or bedroom. ( that’s all ) for the rest you have really everything! Great walkable area near everything! Great service, if you need anything they assist you right away! I’m very happy about my choice, I will come back for sure!
2023 年 4 月入住 7 晚
Carrie, Team Hosteeva 于 2023年04月26日 的回复
Thank you for your positive comments, Alessandra! It's awesome to hear you enjoyed your stay with us. Thank you for appreciating our efforts. We hope your next stay is just around the corner. Looking forward to hosting you again at any of our numerous properties in and around the country!

8/10 还可以

Selina

团体旅客
满意:住宿条件和设施,清洁度
The room was very plainly designed. The pool was not easily found. The second showerhead did not work. The room was clean and I liked that there was coffee there and the washer and dryer was an awesome thing to have! It was exactly what we needed and all in all I was pleased.
2023 年 3 月入住 3 晚
Brian, Team Hosteeva 于 2023年04月4日 的回复
Thank you for your positive comments, Selina! It's awesome to hear you enjoyed your stay with us. We hope your next stay is just around the corner. Please be ensured that your comments are also taken into consideration. Looking forward to hosting you again at any of our numerous properties in and around the country!

10/10 超赞

Steven

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
NOLA Parade Trip
The condo was very comfortable. I really enjoyed the fact that it included some basic creature comforts (coffee, tide pods, extra trash bags and toiletries). The only thing I missed was having a few kitchen towels to tidy up with. Location is amazing with everything within walking distance.
2023 年 2 月入住 6 晚
Carrie, Team Hosteeva 于 2023年02月15日 的回复
Thank you for your positive comments, Steven! It's awesome to hear you enjoyed your stay with us. We hope your next stay is just around the corner. Looking forward to hosting you again at any of our numerous properties in and around the country!

10/10 超赞

Luz Katherinne

团体旅客
满意:清洁度、服务设施、住宿条件和设施
We had a good time there
2023 年 2 月入住 3 晚
Jack, Team Hosteeva 于 2023年02月13日 的回复
Hi Luz Katherinne! Thanks for staying with us. We’re happy to know you had a good time in our unit. Looking forward to your next visit. Cheers!

8/10 还可以

Ira

满意:清洁度、住宿条件和设施、客房舒适度
Good place from which to see New Orleans.
Convenient to the French Quarter and the Warehouse District, but in an area otherwise of little interest. The room was somewhat bare-bones, though it served of purposes very well.
2023 年 1 月入住 8 晚
Angelica, Team Hosteeva 于 2023年01月24日 的回复
Hi Ira, thank you for your review and for choosing our unit. We’re happy that you enjoyed your stay and we’re looking forward to hosting you again at any of our properties!

6/10 一般

真实旅客

满意:客房舒适度
不满意:员工和服务
Don’t believe the listing, there is a luggage storage locker that is broken not full luggage storage. The building is dirty and not secure, communication with Hosteeva is what you would expect from a giant corporation. The condo itself was great, but being stuck in a dirty lobby for multiple hours because we arrived early and were unable to access baggage storage that I had confirmed ahead of time would be available was very very frustrating. Only found out we could check in because I called, was not notified that we could check in until an hour after that. Requested late check out, failed to receive a response until the last day. Was advised multiple times that check out was moved to 11a but then housekeeping was at the door at 10:10 stating they had been told to clean our room first. Oh and there was a strange man at the door the day before saying he was from maintenance and needed to check the windows?? Not a good vibe at all.
2022 年 12 月入住 3 晚
Regards, Carrie 于 2022年12月15日 的回复
Dear guest, thank you for staying with us and taking the time to share your thorough feedback. However, it must be noted that your claims seem to be a bit questionable, as this is the first complaint we have received regarding cleanliness. Remarkably, it’s also a dramatically different experience than every other guest that has ever stayed at our place. We pride ourselves on cleanliness and an excellent guest experience, as evidenced by the other reviews. With a quick phone call, we are always pleased to quickly respond to any concerns our guests have. We are fully booked and will continue to provide excellent service to our valued guests.

10/10 超赞

David

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 5 晚
Lily, Team Hosteeva 于 2022年12月5日 的回复
It was a pleasure to host you, David! Come back anytime!

4/10 很差

Taneka

与家人出行
满意:住宿条件和设施,清洁度
不满意:客房舒适度,员工和服务
The bed was not a true queen size as advertised more like a full size bed for me and my husband we were elbow to elbow
2022 年 11 月入住 3 晚
Regards, Carrie 于 2022年11月30日 的回复
Hi Taneka, thank you for staying with us. We are sorry for the inconvenience with the beds, however, as we spoke about on the phone I mentioned that the beds are as advertised. Hope to see you again.

10/10 超赞

Rhonda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚
Angelica, Team Hosteeva 于 2022年11月29日 的回复
We loved hosting you, Rhonda! Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back!

8/10 还可以

Glen

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The condo was nice, very roomy and met our expectations! It was a bit noisy, especially when sleeping, since it is very close to a hospital. If we go back to New Orleans we would consider staying there again.
2022 年 11 月入住 2 晚
Angelica, Team Hosteeva 于 2022年11月15日 的回复
Thank you so much for staying with us and taking the time to leave us such a great review, dear Glen. We are so excited to hear you liked the property and had a wonderful stay. Our aim is to provide the ultimate home comfort for our valued guests and it was our pleasure to accommodate you! We're happy we've been able to meet your expectations. Hope the rest of your travels were wonderful and safe, and we can’t wait to have you stay with us again! Until next time!

8/10 还可以

Jeremy

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Vivien 于 2022年09月20日 的回复
Hi Jeremy, thank you for taking the time to give a nice score to our property. We're glad you enjoyed your stay. Please keep us in mind for your next trip!

8/10 还可以

Kirk

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
I found it a bit confusing to get in but once we got and use to all the codes it was fine . The condo was very comfortable and clean .
2022 年 9 月入住 1 晚
Vivien, Team Hosteeva 于 2022年09月6日 的回复
Thank you for your positive comments, dear Kirk. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Looking forward to hosting you again!

10/10 超赞

Stephen

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didntike the fact of no accommodation for parking
2022 年 7 月入住 2 晚
Carrie, Team Hosteeva 于 2022年07月18日 的回复
Dear Stephen, thank you for staying with Hosteeva and giving us a good rating. We are glad you enjoyed your stay despite the parking inconvenience. Looking forward to hosting you again.

10/10 超赞

Ana

满意:住宿条件和设施,员工和服务
2022 年 6 月入住 10 晚

10/10 超赞

Treasa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 4 晚
Vivien 于 2022年06月18日 的回复
Thank you so much, dear Teresa, for choosing us and sharing your stellar rating! We'd love to have you back anytime for another fascinating experience! Best, Team Hosteeva

10/10 超赞

MARK

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was clean and quiet.
2022 年 6 月入住 2 晚
Vivien 于 2022年06月11日 的回复
Wow! It sounds like you’ve had a wonderful time with us, dear Mark. It means so much to us when our guests share their experiences. We’re happy we’ve been able to meet your expectations fully. Come back soon to the same or any other property we manage across the country. Warmest regards, Team Hosteeva

10/10 超赞

Darrell

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this condo, it was clean and convenient.
2022 年 5 月入住 5 晚
Vivien 于 2022年06月11日 的回复
Hi Darrell! We are thrilled to have you as part of the Hosteeva family. Thank you for sharing your kind words with us. It means the world to us and to our entire team. We look forward to serving you again soon! Warmest regards, Team Hosteeva

10/10 超赞

Raymond

满意:客房舒适度,清洁度
Really nice building close to the French Quarter.
When we checked in the unit we were given had barely any furniture however after we called the Hosteva people, they quickly moved us to another unit which was much better and had furniture. The building location is great. The un-covered parking across the street is pretty dangerous to park in as evidenced by the broken windows we saw the next morning however there is a great garage 1 block away which was very reasonable. I suggest using spot hero when you are in New Orleans as parking in and around the French Quarter is very difficult to find on your own.
2022 年 1 月入住 4 晚
Sincerely, Brian. 于 2022年02月2日 的回复
Dear Raymond, We are thankful for taking the time to give us such great and honest feedback. While we are flattered to hear your stay with us has been a pleasant one, we demonstrate utter dedication to the offers and notices provided by you. We are looking forward to hosting you in the future again and guarantee that your experience will turn out to be a better one.

10/10 超赞

Shaina

与家人出行
满意:客房舒适度,清洁度
2022 年 1 月入住 2 晚
Carrie, Team Hosteeva 于 2022年01月12日 的回复
Thank o for staying with Hosteeva and giving us a 10, de Shaina. We are thrilled to know you've enjoyed our stay to the fuulest. Looking forward to seeing you again.

8/10 还可以

Joselyn

满意:客房舒适度,清洁度
NOLA
Great area, everything in walking distance. Room was very nice, well kept. Only complaint was the smell of cigarette smoke coming from the vent. Wish they had a better area to walk your pets.
2021 年 12 月入住 3 晚
Jack 于 2022年01月4日 的回复
Hi Joselyn! Thank you so much for your review. We’re happy to know that you’ve had a great stay with us. Our team’s services and amenities are indeed designed to ensure that our guests will have the most memorable stay so we’re glad that this reflected your experience. Thank you so much for your recommendations as well and we hope to welcome you again soon.

8/10 还可以

Shirramie

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Everything was nice and very accessible.
2021 年 10 月入住 3 晚
Carrie, Team Hosteeva 于 2021年10月27日 的回复
Hi Shirramie, thank you for your review. We are grateful you chose us for your stay and are glad to hear that you had a nice stay. We look forward to welcoming you back again in the future.

10/10 超赞

真实旅客

团体旅客
满意:服务设施,清洁度
I love the condo we stayed at. I would for sure rent there again
2021 年 7 月入住 3 晚