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关于特伦特旅馆＆套房，新奥尔良的点评

2.5 out of 5
特伦特旅馆＆套房，新奥尔良
12340 I-10 Service Rd, New Orleans, LA

点评

6.4
10 分 - 超赞。250 条好评，共有 1003 条点评" "
8 分 - 还可以。215 条好评，共有 1003 条点评" "
6 分 - 一般。174 条好评，共有 1003 条点评" "
4 分 - 很差。133 条好评，共有 1003 条点评" "
2 分 - 糟糕。231 条好评，共有 1003 条点评" "

6.2/10

清洁度

7.0/10

员工和服务

5.8/10

服务设施

6.0/10

住宿条件和设施

5.6/10

环保

点评

10/10 超赞

Weiai

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 7 月入住 1 晚
D. Craig 于 2023年07月13日 的回复
We are happy you had a good stay. Look forward to serving you again.

10/10 超赞

Weishan

满意：清洁度、员工和服务、住宿条件和设施
Accommodation is OK, breakfast is too simple
2023 年 7 月入住 1 晚
D. Craig 于 2023年07月10日 的回复
Thank you for your stay. Glad to see it was a good one! Breakfast is just a continental at this point, may look to expand in the future. Look forward to serving you in the future.

6/10 一般

Shameria

不满意：服务设施
no thanks
2024 年 4 月入住 2 晚
D. Craig 于 2024年05月10日 的回复
Thank you for your review

8/10 还可以

Keri

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Water was to hot, had a funny smell in the hallway but over all it was a nice stay
2024 年 3 月入住 1 晚
D. Craig 于 2024年05月4日 的回复
Thank you for your honest review!

10/10 超赞

Renalda

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
It was quiet and the room could be dusted
2024 年 4 月入住 1 晚
D. Craig 于 2024年04月27日 的回复
Thank you for your honest review! Look forward to serving you again!

10/10 超赞

Britney

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
D. Craig 于 2024年04月23日 的回复
Thank you for the honest review. Look forward to serving you again!

6/10 一般

Abriana

2024 年 4 月入住 2 晚
D. Craig 于 2024年04月19日 的回复
Thank you for the honest review!

6/10 一般

Renee

满意：员工和服务
2024 年 4 月入住 3 晚
D. Craig 于 2024年04月14日 的回复
Thank you for your honest review!!

2/10 糟糕

KELLIE M

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was there twice and I paid $50 deposit never received neither one of my deposit back the first time I understand but the second time I still have not received my $50 deposit
2024 年 3 月入住 1 晚
D. Craig 于 2024年04月3日 的回复
One star rating after my staff took care of you both times you stayed here. The first time you snuck a dog in the building after you were told no pets allowed and we caught you. Still didn't take the deposit. The second time you came yall left the room completely nasty, guess what still didn't take the deposit. Thanks for the 1 star review which had nothing to do with your stay. YOUR DEPOSIT WAS RELEASED BACK TO YOU, BOTH TIMES!

6/10 一般

Andrea

与配偶出行
满意：员工和服务，清洁度
Breakfast included barely anything and that was very disappointing. Other than that, pretty nice hotel. Only one functioning elevator and the ice machine on my floor was broken. Appreciated the gated parking lot.
2024 年 3 月入住 1 晚
D. Craig 于 2024年04月2日 的回复
Good morning Andrea. The breakfast is just complimentary continental not a full breakfast. The elevator is a problem for staff as well. The part for it should be in any day now. Other than that glad you had a decent stay.

10/10 超赞

Robin

满意：清洁度、员工和服务、住宿条件和设施
Everything was nice.
2024 年 3 月入住 1 晚
D. Craig 于 2024年03月26日 的回复
Thank you for the honest review. Look forward to serving you again!

10/10 超赞

Brittany

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
They keep the property really clean. Fresh towels every day without having to tell anyone.
2024 年 3 月入住 3 晚
D. Craig 于 2024年03月22日 的回复
Thank you for the honest review! Glad you enjoyed the stay.

4/10 很差

Susan，Sachse

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It smelled of marijuana in the halls, elevator, and parking lot. The bathroom smelled like mold. The outside door into the hotel was not locked so anyone could get in. The TV remote did not work. The water in the bathroom tub was running / dripping the whole time and smelled like mold. The only thing decent was the AC.
2024 年 3 月入住 1 晚
D. Craig 于 2024年03月17日 的回复
Sorry your stay was not a good one. Will look into these issues!

4/10 很差

Dorian J

不满意：住宿条件和设施
2024 年 3 月入住 3 晚
D. Craig 于 2024年03月13日 的回复
You are always at this hotel. Every time you come we make sure your stay is decent. To put this review in without even giving us a heads up that something is wrong is a little unreasonable. Thanks for the review!

8/10 还可以

Quentin

2024 年 3 月入住 2 晚
D. Craig 于 2024年03月31日 的回复
Thank you for your honest review.

6/10 一般

Katie

团体旅客
满意：员工和服务、服务设施、住宿条件和设施
There was a Roach in the bathroom. Hallway nor elevator had a good smell.
2024 年 3 月入住 2 晚
D. Craig 于 2024年03月5日 的回复
Sorry about the bug and the smell.

2/10 糟糕

Danielle

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property was in poor condition all around. Very dirty. Many things within the room such as the TV and the air conditioner were either in poor repair or not operational. Dining area was extremely dirty and not kept stocked. Room was OK but lots of things were in disrepair and dirty.
2024 年 3 月入住 1 晚
D. Craig 于 2024年03月5日 的回复
Sorry about you stay. I will address the issues.

2/10 糟糕

ra'chelle

2024 年 3 月入住 1 晚
D. Craig 于 2024年03月26日 的回复
Thank you for the review

8/10 还可以

Bobbie

No complaints
2024 年 2 月入住 2 晚
D. Craig 于 2024年02月24日 的回复
Thank you for the honest review. Look forward to serving you again

10/10 超赞

KELLIE M

2024 年 2 月入住 1 晚
D. Craig 于 2024年03月20日 的回复
Thank you so much for the honest review! Look forward to serving you again!!

4/10 很差

Tamekia

团体旅客
不满意：员工和服务，清洁度
When i went to the front desk to ask for towels the staff was rude. I ask for towels and the clerk said YOU NEED TO BRING THE OLD ONES. i said ok and when will i get the new ones he said in an hour. I said i was leaving in a hour he began to yell saying you trying to tell my hiw to do my job? I said what?? And i informed her I NEVER WILL TRY TO TELL you hiw to do your job BECAUSE I WILL NEVER WORK FOR A HOTEL . I LEFT AND WILL NOT SPEND MY MONEY WITH A COMPANY TO BE DISRESPECTED!
2024 年 2 月入住 1 晚
D. Craig 于 2024年02月20日 的回复
This not how the conversation went. I told you just as you stated, I would have gladly given towels if you would have exchanged the old towels. I never once yelled or became disrespectful. I simply explained how you could get what you were asking for. I'm not sure if you are trying to belittle the fact that I work for this hotel, but if you are it says a lot about you as a person. I guess since I work for a hotel I should be disrespected by you? I am happy to know that your stay was good otherwise!

2/10 糟糕

Farzad

不满意：清洁度、员工和服务、住宿条件和设施
D. Craig 于 2024年02月20日 的回复
Not sure what the problem was, but thank you for the review.

8/10 还可以

bruce

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
D. Craig 于 2024年02月18日 的回复
Thank you so much for your honest review. Look forward to serving you again!

10/10 超赞

Juan

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
D. Craig 于 2024年02月14日 的回复
Thank you so much for the honest review. Look forward to serving you again.!

10/10 超赞

Donishia

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
It’s was a good stay for the price not bad looking!! Need a lil more work but I will stay again!
2024 年 2 月入住 2 晚
D. Craig 于 2024年02月14日 的回复
Thank you so much for the honest review. Look forward to serving you again.!

10/10 超赞

Sheila

2024 年 2 月入住 2 晚
D. Craig 于 2024年02月14日 的回复
Thank you so much for the honest review. Look forward to serving you again.!

8/10 还可以

Mathieu

2024 年 2 月入住 1 晚
D. Craig 于 2024年03月22日 的回复
Thank you for your honest review!

2/10 糟糕

Terrance

2024 年 2 月入住 2 晚
D. Craig 于 2024年02月11日 的回复
Not sure what the problem was. You were in the same room you were in back in Dec. Thanks for the review

6/10 一般

ronnie

与配偶出行
满意：员工和服务
People smoking pot at the back door. Sketchy people looking at you entering the building and people talking loud on the hallways slamming doors. The staff was nice
2024 年 2 月入住 1 晚
D. Craig 于 2024年02月5日 的回复
Ronnie first off glad the stay was good other than the guest you mentioned. We try our best to keep a quiet hotel. Every once in a while we get a loud guest. Once it's reported or we catch it we resolve the issue.

10/10 超赞

Jessica

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
D. Craig 于 2024年02月5日 的回复
Thank you so much for the honest review.

8/10 还可以

Kay

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not fancy, but a good place to stay
The first room we were given had an issue with the TV remote and the cleaning service forgot to brush the toilet bowl. But when I took my concerns to the front desk, they immediately gave us a different room. All was good again! The building has some aging issues, they are working around them. Overall, we were pleased with our stay. We were very excited to have free gated parking!
2024 年 1 月入住 3 晚
D. Craig 于 2024年02月5日 的回复
Thank you so much for your honest review. We look forward to serving you again if ever in the area!

2/10 糟糕

yunggk

2024 年 2 月入住 1 晚
D. Craig 于 2024年03月20日 的回复
Thank you for the review

6/10 一般

Craig

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
New Orleans East Hotel
This hotel wasn’t 5 stars but I must say everyone mind their business. It’s an affordable place for the night. I’ll stay again if needed.
2024 年 1 月入住 2 晚
D. Craig 于 2024年02月2日 的回复
Thank you so much for the honest review. Look forward to serving you again.

10/10 超赞

Fabieyoun，Marrero

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
D. Craig 于 2024年01月23日 的回复
Thank you so much for your honest review. Look forward to serving you again.

4/10 很差

KARBIN

不满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚
D. Craig 于 2024年01月23日 的回复
This guest was banned from the property for attempting to steal.

4/10 很差

frank

不满意：住宿条件和设施
HORRIBLE ending to a perfect date night Entty into the parking lot is hard, once you have checked in and trying to get into the gate you have to basically go around the awning then enter into the parking lot as if youre re-entering Once in the hotel the hallway has an indescribable odor NO hot water in the shower, tried to adjust the temperature for more than 20 mins... NO HOT WATER While in the bathroom a roach appeared, had to use a pestocide to kill and spray around the room. Not to mention while preparig to check out, saw ANOTHER baby roach in the bathroom again I must say a few years back this hotel was well maintained and perfectly kept, when it was a chain hotel... now it is not worth the money
2024 年 1 月入住 1 晚
D. Craig 于 2024年01月14日 的回复
Sorry your stay didn't go well. This is the first time of me hearing someone had a hard time sing their card to enter the gate. We spray all the time for roaches. 2 or 3 times a week. Thank you for the review. Will look into your concerns!

6/10 一般

Freddy

商务旅客
2024 年 1 月入住 2 晚
D. Craig 于 2024年01月14日 的回复
Thank you for your honest review.

6/10 一般

Debra

满意：客房舒适度，员工和服务
leaky toilet but resolved by moving to another room. bathtub slippery, odor to room 408. lighting poor around property. Bike cable lock used to secure side door by parking lot. Stores and restuarants nearby are either closed or close early. parking lot secured.
2023 年 12 月入住 2 晚
D. Craig 于 2024年01月8日 的回复
Thanks for the review. We lock the side door at night for added security.

10/10 超赞

Aylin

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
D. Craig 于 2024年01月7日 的回复
Thank you for your honest review!

10/10 超赞

Brad

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Not bad
2023 年 12 月入住 1 晚
D. Craig 于 2024年01月1日 的回复
Thank you so much for your honest review. Look forward to serving you again!

10/10 超赞

IRVIN，Columbus

2023 年 12 月入住 2 晚
D. Craig 于 2024年01月1日 的回复
Thank you so much for your honest review. Look forward to serving you again!

10/10 超赞

JORDAN

满意：员工和服务，清洁度
2023 年 12 月入住 1 晚
D. Craig 于 2024年01月1日 的回复
Thank you so much for your honest review. Look forward to serving you again!

6/10 一般

340

2023 年 12 月入住 1 晚
D. Craig 于 2024年01月19日 的回复
Thank you for the honest review. Look forward to serving you again.

10/10 超赞

Jordan

2023 年 12 月入住 1 晚
D. Craig 于 2024年01月1日 的回复
Thank you so much for your honest review. Look forward to serving you again!

2/10 糟糕

Jonathan

2023 年 12 月入住 1 晚
D. Craig 于 2024年01月18日 的回复
Not sure what the problem was but Thank you for the review!

2/10 糟糕

Benton

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beds smelled like urine No phone Tv stuck on Spanish Remote to tv did not work Hair dryer in bathroom did not work room smelled of mold when entered Key to room stopped working while loading luggage to leave property 15 min early
2023 年 12 月入住 1 晚
D. Craig 于 2023年12月24日 的回复
Sorry about this experience. Not sure what happened, but this not the standard. I wish these things could have been reported so it could have been fixed! I will look into all of this. Sorry Again

8/10 还可以

Tavares

与家人出行
满意：员工和服务
2023 年 12 月入住 1 晚
D. Craig 于 2023年12月22日 的回复
Thank you for your honest review!

6/10 一般

Emily

商务旅客
不满意：清洁度
Mad .. Wish I can get reimbursed my money
They had roaches in our bathroom .we did not have a enough bed towels are toilet paper. Miss breakfast breakfast stop at 9. The microwave in the room do not heat properly .
2023 年 12 月入住 1 晚
D. Craig 于 2023年12月22日 的回复
Sorry about the one roach you saw in the room. We spray for these type of bugs often. My staff did say you reported seeing one roach. My apologies again! Did get a report on the towels, toilet paper or microwave. All these are easy things to fix with one phone call.

8/10 还可以

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
D. Craig 于 2023年12月15日 的回复
Thank you so much for your honest review!

10/10 超赞

Hot Dog

2023 年 12 月入住 1 晚
D. Craig 于 2024年01月1日 的回复
Thank you so much for your honest review. Look forward to serving you again!