大堂

关于匹兹堡/新斯坦顿温德姆华美达酒店的点评

2 out of 5
匹兹堡/新斯坦顿温德姆华美达酒店
127 W Byers Ave, New Stanton, PA

点评

5.6
10 分 - 超赞。110 条好评,共有 1002 条点评" "
8 分 - 还可以。209 条好评,共有 1002 条点评" "
6 分 - 一般。269 条好评,共有 1002 条点评" "
4 分 - 很差。196 条好评,共有 1002 条点评" "
2 分 - 糟糕。218 条好评,共有 1002 条点评" "

5.8/10

清洁度

6.6/10

员工和服务

4.6/10

服务设施

5.2/10

住宿条件和设施

5.0/10

环保

点评

10/10 超赞

Linda

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Old, smelled bad. Still had Comfort Inn phones in the room. Was advertised as Ramada by Wyndham.
2024 年 4 月入住 1 晚
FD 于 2024年05月12日 的回复
Thank you for taking time to provide your feedback. We apologies for not meeting your expectations during the stay. Currently we are actively working on renovating the property with new management and we hope to provide more comfortable place for our guest. Hope you give us one more chance.

10/10 超赞

Karen

2024 年 4 月入住 1 晚
FD 于 2024年05月12日 的回复
Thank you for taking time to provide your rating. It means a lot to us. We hope to see you again soon.

6/10 一般

Boopathi

满意:清洁度、员工和服务、住宿条件和设施
Easy accessible with nearby places
2024 年 4 月入住 1 晚
FD 于 2024年04月15日 的回复
Thank you for taking time to provide your review. Hope we see you again.

2/10 糟糕

Darshak M

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is very badly maintained. In breakfast ther kept breads which were expired 10 days back. On asking for fresh breads they didn’t had any fresh breads available. Microwave and lights also don’t work. Room condition is very n very sabby state
2024 年 3 月入住 1 晚
FD 于 2024年04月8日 的回复
Thank you for taking time to provide your feedback. Apologies for the inconvenience caused. Please note that our property is under renovation and we are trying our best to provide at most comfort to our guest. And we will share your review with our team and work on that. Hope you visit again and give us chance.

10/10 超赞

limin

满意:清洁度、员工和服务、住宿条件和设施
Everything is good
2024 年 3 月入住 1 晚
FD 于 2024年03月25日 的回复
Thanks for taking time to provide your valuable feedback. We are so excited to know you have comfortable stay with us. Hope we see you again.

4/10 很差

Pradeep Kumar

与家人及幼儿出行, 与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Could have been better on all the aspects. Smells bad. Property is not maintained well. We stayed for one night, felt manageable.
2024 年 3 月入住 1 晚
FD 于 2024年03月22日 的回复
Thanks for taking time to provide your feedback. Please be noted that currently we are actively working on renovation to provide better experience for our guest. Hope you give us a chance to serve you again.

10/10 超赞

Jennifer

满意:员工和服务,清洁度
It's an older building but it was clean and the staff was pleasant. Good room for the price.
2024 年 3 月入住 1 晚
FD 于 2024年03月17日 的回复
Thank you for taking time to provide your valuable feedback. Hope we see you again.

2/10 糟糕

Elliott

不满意:清洁度、员工和服务、住宿条件和设施
This place needs a makeover
2024 年 3 月入住 1 晚
FD 于 2024年03月17日 的回复
Thank you for your suggestion. we are actively working on renovating the property to provide best for our guest. Hope you visit us again and give us a chance to meet your expectations.

8/10 还可以

Diamonnde

与配偶出行
满意:清洁度、员工和服务、服务设施
Nice getaway spot for the low!
2024 年 3 月入住 1 晚
FD 于 2024年03月12日 的回复
Thank you for taking time to provide your valuable feedback. We hope to see you again.

2/10 糟糕

Blake

不满意:住宿条件和设施,清洁度
Most uncomfortable bed I’ve ever slept on. First room didn’t even have a made bed, and had black substances all over the floor
2024 年 2 月入住 1 晚
FD 于 2024年02月18日 的回复
Thank you for taking time to provide your valuable feedback. We apologize for the inconvenience caused. We are currently under renovating the property and make to provide best in future. We hope you'll give us another chance to provide you best.

4/10 很差

Joseph

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
DATED
Very dated, old, worn, shabby.
2024 年 1 月入住 1 晚
FD 于 2024年02月8日 的回复
Thank you for taking time to provide your valuable feedback and we apologize for not reaching your expectations. Please be noted that we are currently working on renovating the property to serve better. We hope you give another chance soon to provide best service.

2/10 糟糕

Joseph

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Normal
Hotel was run down and dirty. Service was not accommodating and not helpful at all. Never staying there again.
2023 年 12 月入住 1 晚
FD 于 2023年12月30日 的回复
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. Please be noted that we currently under new management and actively working on renovation to serve you more better. We would be happy if you give us one more chance to visit and to serve you better.

4/10 很差

Heather

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The bed was hard. There were only 3 tiny pillows for a king size bed. It said it was a non smoking room, but it smelled like old stale smoke. Everything in the rooms were old and out dated. When we were leaving in the morning, the whole hallway smelled like Marijuana.
2023 年 12 月入住 1 晚
FD 于 2023年12月30日 的回复
Thanks for letting us know about your experience and we apologies for the inconvenience caused. We are currently under new management and actively working on renovating the property to serve better. We hope you'll give us another chance to meet your expectations.

2/10 糟糕

Starlyn

不满意:清洁度、员工和服务、住宿条件和设施
There was 1 roll of tp, no ice, no breakfast, broken vending, everything was horrible
2023 年 12 月入住 1 晚
FD 于 2023年12月30日 的回复
Thank you for sharing your feedback. We apologies for the issues you have experienced. We would recommend to come up with issues if you have any to Front desk so that we could provide you with the thing you require immediately and we will surely help you during your stay. We will be happy you visit again to serve you better.

8/10 还可以

Alisia

不满意:住宿条件和设施,清洁度
Room had a funny smell
2023 年 12 月入住 1 晚
FD 于 2023年12月30日 的回复
Thanks for letting us know about your experience and we apologies for that. We hope you'll give us another chance to meet your expectations.

8/10 还可以

D'Arcy

满意:员工和服务
不满意:住宿条件和设施
2023 年 11 月入住 2 晚
FD 于 2023年12月30日 的回复
Thanks for sharing your rating and we are happy to see. We look forward to welcoming you back again soon.

10/10 超赞

Tanner

2023 年 10 月入住 7 晚
FD 于 2023年12月30日 的回复
Thanks you for sharing your experience and we are happy to hear from you. We look forward to welcoming you back again soon.

2/10 糟糕

justin

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
This property was disgusting. It is a drug hotel. The staff are very rude. The rooms are cold even tho there should be ability to put the heat up more but you can’t because the owners are cheap. When we got there the hot water wasn’t working and had to tell them about that which it didn’t change anything . The beds are horrible. Just felt very dirty in that place. Asked for extra towels and wash cloths and they were very stingy about wanting to give us extra. The tub was even dirty. The clean wash cloths even looked dirty like they weren’t washed well. I would not recommend going here.
2023 年 11 月入住 2 晚
FD 于 2023年11月9日 的回复
Thank you for bringing these concern to our attention, We're sorry to hear about your experience with our staff. We have shared your feedback with our team in order to improve in these areas.

2/10 糟糕

Anddy

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I should close this property, the worst hotel I have ever been to, dirty, very bad conditions, unpleasant blow that stops you could get sick
2023 年 11 月入住 1 晚
FD 于 2023年11月9日 的回复
We really appreciate your feedback. We sincerely apologize for your experience. Currently we are under new management and actively renovating the property. We hope to see you again to serve you better.

2/10 糟糕

Dashawn

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The power went off our first night there, nobody said anything about it didn’t check on us or apologize for it either. There wasn’t any breakfast. They didn’t come in to switch our towels out and only gave us one rag to bath with we had to get more. The room wasn’t the cleanest and the sheetz had stains on it. And the tv sucked it was fuzzy and only like 8 channels worked. The guy on our floor that was a door or two down from us kept slamming doors yelling at a baby and had his tv up crazy loud. Never again will I stay there..
2023 年 10 月入住 2 晚
FD 于 2023年11月9日 的回复
We sincerely apologize about the issue you have experience. We regret to inform you that Power went off in whole area and we apologize for that. Please do not hesitate to bring your concerns to front desk at the time of your next booking so that we can serve you better and make you happy at your stay. We hope to see you again.

2/10 糟糕

susheel

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is in bad shape, needs basic repair. Plumbing, water tub not draining, bathroom door not closing. Air conditioner not working. There are things like that which needs to repair.
2023 年 9 月入住 2 晚
FD 于 2023年11月9日 的回复
We appreciate your feedback and we apologize for the inconvenience caused. We are under new ownership and we are actively renovating the property to serve guest better. We hope to see you again and give us another chance.

4/10 很差

Christopher

带宠物出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Yeah I mean it served a purpose but it was an… interesting stay.
2023 年 10 月入住 2 晚
FD 于 2023年11月9日 的回复
Thank you for your feedback. We hope to see you again sometime soon.

2/10 糟糕

Lisa

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
If what you are looking for is just the basics…you might want to look further. I stayed 5 hours. Got up to have breakfast. Not impressed. Bring your own. Probably was decent at one time. Worn.
2023 年 8 月入住 1 晚
FD 于 2023年11月9日 的回复
Thank you for taking time to share your feedback. We apologize for not meeting your expectations. Please give us another chance to serve you better.

4/10 很差

Jenn

不满意:清洁度、员工和服务、住宿条件和设施
the one outlet where lamp was plugged in didnt work. the other outlet on other side of bed couldnt plug anything into it. The commode had trouble flushing and the next morning it wouldnt flush at all woman that checked me in wasnt friendly at all the so called breakfast they provided was just thrown in the area at the different stations. not much to choose from i was very disappointed in this stay and will go to holiday inn next time
2023 年 10 月入住 1 晚
FD 于 2023年11月12日 的回复
Thank you for your feedback. We sincerely apologize about the issues you experienced. We shared your feedback with our staff in order to improve in these area.We hope to have the chance to welcome you back again.

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay away
This hotel was dirty and disgusting! I cannot write about my stay, because I did not stay. The lights were off in the lobby when I arrived only one small light was on. It was dingy and smelled like marijuana and cigarettes. The exterior was unkempt and the hallways were dark dingy. We did not feel safe in the parking lot or in hotel. When I expressed my concerns about my safety and requested a refund, they refused to give it to me. hotels.com should not have this hotel on their website I was misled and ripped off. When I reached out to hotels.com for help, they could not do anything for me
2023 年 10 月入住 1 晚
FD 于 2023年11月12日 的回复
Thanks for your valuable feedback. We apologize for inconvenience caused. We are under new management and currently we are renovating the property and make all new changes to make property more pleasant. we hope you give us another chance to meet your expectations.

6/10 一般

Marcus

2023 年 10 月入住 1 晚
FD 于 2023年11月9日 的回复
Thank you for providing rating and it is very important for us to serve you more better. We hope to see you again.

2/10 糟糕

Scott

不满意:住宿条件和设施,服务设施
What a run down, dirty, smelly hotel. I thought I was getting a great deal, but I got exactly what I paid for. It was probably nice in 1982.
2023 年 10 月入住 1 晚
salim 于 2023年10月8日 的回复
Thank you for taking time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you'll give us another chances to proved ourselves.

6/10 一般

Kailash Rangaraj

满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
2023 年 9 月入住 1 晚
FD 于 2023年11月9日 的回复
Thank you for providing your rating. We hope to see you again.

2/10 糟糕

Roshan

不满意:清洁度、员工和服务、住宿条件和设施
Poorly maintained property. Smelly rooms and smelly bathrooms. I ask for a refund. Online pictures are deceivings
2023 年 9 月入住 1 晚
salim 于 2023年10月8日 的回复
thank you for bringing these concern to our attention, we regret that your experience did not meet your expectation and have shared your feedback with our team.please contact to discuss your experience more details.

6/10 一般

Maria

团体旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Need deep cleaning
2023 年 9 月入住 1 晚
FD 于 2023年11月9日 的回复
Thank you for bringing this to our attention, we regret that your experience did not meet your expectation and have shared your feedback with our team and Our Housekeeping staff works very hard and we make sure everything up to the mark.

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad
Not so good. Sink is not draining water
2023 年 9 月入住 1 晚
FD 于 2023年11月9日 的回复
We are sorry to hear your bad experience on your stay. Please do not hesitate to bring your concerns to front desk at the time of your stay so that we could make you comfortable during your stay.

8/10 还可以

Ralph

与家人出行
满意:清洁度、员工和服务、服务设施
Great location
2023 年 9 月入住 12 晚
FD 于 2023年11月9日 的回复
Thank you for your valuable feedback and your review means a lot to us. We welcome you back again soon.

2/10 糟糕

Edward

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible...worst hotel ever
2023 年 9 月入住 3 晚
FD 于 2023年11月12日 的回复
Thank you for taking time to provide valuable feedback. We apologize for not meeting your expectations. Currently the property is under new management and we are actively working on renovation to provide best. we hope you give us another chance to meet your expectations.

4/10 很差

Angela

商务旅客
不满意:客房舒适度
Promised Cont Breakfast at 6am but not the case
I didn’t expect the Ritz for a $60 stay but I did expect a functional AC unit to start, and it was balmy for a 50 yr old woman in pre- menopause. The temp was 60 or it was 82- no way to adjust. And “60” felt like 75, so I had a hard time sleeping. Also I had specifically asked about a continental breakfast and the manager told me 6am, which was perfect for me because I work at 7am at Frick Hospital. I came down with bags in hand at 6:15 and all the lights were out in the dining area. Strike 2. I am a traveling medical professional signed to a 13 week contract on weekends. Needless to say I will probably not be returning to the Ramada. Also- the pics online are not a good representation of the actual rooms. Carpet felt stale and dirty on my bare feet. Dirty chair. Bathroom in need of updating, loose plumbing and poor shower head. The gentlemen at the front desk were very nice.
2023 年 9 月入住 1 晚
FD 于 2023年11月12日 的回复
Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused. Currently we are working on property renovation and soon we are going to remodel everything so that these will not bother our guest. hope we see you again to provide better service.

8/10 还可以

April

满意:员工和服务,清洁度
2023 年 9 月入住 1 晚
FD 于 2023年11月9日 的回复
Thank you for your positive rating. We look forward to see you again soon.

8/10 还可以

S

Ok for one night.
The room is comfortable. But the light switches are not properly working. The breakfast is not much of choice, just bread, milk, and few types of cereals. I asked for complementary tooth brush and paste, but no success. It is 30 mins away from Pittsburgh downtown.
2023 年 9 月入住 1 晚
FD 于 2023年11月12日 的回复
Thanks you for providing this important feedback and regret to inform that we don't have complementary tooth brush provided. We also working on renovation and make sure we provide best . we hope to see you again for better stay as expected.

2/10 糟糕

Preston

不满意:清洁度、员工和服务、住宿条件和设施
The worst hotel in existence. Poop on the wall
2023 年 9 月入住 2 晚
FD 于 2023年09月13日 的回复
We appreciate the feedback. We are under new management, we are actively renovating. Please do not hesitate to bring your concerns to front desk at the time of your next booking. We hope to see you agian.

10/10 超赞

Trudy

满意:员工和服务
2023 年 9 月入住 2 晚
FD 于 2023年09月13日 的回复
Thank You for the 5 out of 5 stars. We appreciate our guests that return and we strive to provide competitive rates and a pleasant stay.

4/10 很差

Himanshu

与家人出行
不满意:住宿条件和设施,服务设施
Cheap but smells cigarettes even in non smoking room
2023 年 9 月入住 1 晚
FD 于 2023年09月13日 的回复
We are sorry that your experience was not the best. We are under new ownership and actively renovating. Please do not hesitate to inform the front desk of your concerns on your next stay with us.

4/10 很差

Gerardo

不满意:清洁度、住宿条件和设施、客房舒适度
Look first!!!
The hotel looked empty. Realized why. It smelled terrible and looked horrible. I paid for it but didn't even stay not even caring for a refund. I wouldn't even take a shower in it. It was that bad.
2023 年 9 月入住 3 晚
FD 于 2023年09月7日 的回复
We are sorry to here you did not like your stay. We are under new ownership and renovations are actively taking place. Our staff is dedicated to making cleanliness top priority. Our Housekeeping staff works very hard. We also have long term stays from travelers that appreciate our rates. We thank you for your visit.

2/10 糟糕

WM

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Hotel should PAY YOU to stay!
Property is under renovation. a former Days Inn being converted to a Ramada. So many issues and none were disclosed before or at check-in. Handicap access is horrible at best... must access room via a service area otherwise use stairwell. Not acceptable for seniors or anyone with a mobility issue. Bedding was stained and worn. It was a waste of money to stay there. Had no choice once arriving at property due to funeral circumstances. It was awful. Choose hotel based on Ramada name and prior experiences. That was a mistake.
2023 年 8 月入住 1 晚
FD 于 2023年09月7日 的回复
You booked a room non smoking queen bed. You called into the front desk asking for an accessible room. You were told that it was noted, but were not available. The accessible rooms were booked up. You were told this upon arrival. As you booked on a 3rd party site, and were given notice that the rate was non-refundable per hotels.com. We are under new owners that are renovating the property. we provide a reasonable rates and our rooms are very clean. we have many persons from all walks of life staying and working here. We give honesty and transparency. Your comments hurt Businesses, especially when you continue to use our services. We thank you for staying with us last night.

2/10 糟糕

Shawnda

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and rooms were very dirty. Stained mattresses , black mold on heater/air conditioning unit, poop splatter on wall, room door frame broke and rusted. Very creepy, rude owner/workers . Definitely would not recommend . We checked in the checked back out. They would only refund our 2nd night . Absolutely disgusting and needs to be shut down
2023 年 9 月入住 2 晚
FD 于 2023年09月7日 的回复
We apologize you didn't like your stay. Our diverse staff is dedicated and friendly. We are under new ownership and are actively revnovating the property. Please excuse our Dust. We hope you enjoyed our reasonable rates and accommodations. Please remember to bring your concerns to management and we will help make your stay a good one.

2/10 糟糕

Anika

不满意:清洁度、员工和服务、住宿条件和设施
walked in and saw a roach on front desk counter. turned and walked out.
2023 年 9 月入住 1 晚
FD 于 2023年11月12日 的回复
Thank you for your feedback. We are very sorry to hear about your recent experience. We follow regular cleanliness to make our guest comfortable and look neat and clean.

8/10 还可以

William

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
we stayed there before and liked it
2023 年 8 月入住 1 晚
FD 于 2023年09月7日 的回复
Thank You for your Honest feedback. We appreciate it! We are under renovations. We are happy to provide reasonable rates during these difficult economic times. Our upgrades will improve our property while maintaining our lower rates.

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Helpful
The fellow at the desk could not have been more helpful. He offeeed us a cart to transport our few bags and when I asked about refreshments, if I had insisted - I didn’t - I think he would have got them for me.
2023 年 8 月入住 1 晚
FD 于 2023年09月7日 的回复
Our Front Desk staff is friendly and accommodating. We do not offer refreshments. We have a free continental breakfast from 7:00am to 9: 00am M-F, as stated on hotels.com (the 3rd-party booking site that you booked from. we also have elevators that are in operation. Our staff is able and willing to help anyone with needs that are reasonably expected. We thank you for your stay.

4/10 很差

Shaina

2023 年 8 月入住 2 晚
FD 于 2023年09月13日 的回复
We appreciate the rating. Any rating shows that you actively care. As we are actively renovating the property to bring the best experience to our guest at affordable rates. Please do not hesitate to bring your concerns to front desk during your next stay with us.

6/10 一般

Rajesh

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
FD 于 2023年09月13日 的回复
Because 3 out of 2 is not bad, and we hope to make that a 5 on your next stay.

4/10 很差

Inna

与家人出行, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
Very outdated. Strong cigarettes smell in a lobby. Room is shabby, white bed spread had yellowish spots on it. You need to push the toilet handle several times to flush. from toiletries-only 2 little shampoo bottles and a tine bar-soap. Room was nonsmoking, but it used to be smocking before, and you can still smell it.
2023 年 8 月入住 1 晚
Patrick 于 2023年08月23日 的回复
The hotel is under renovations and new management. Thank you for your feedback

2/10 糟糕

Jamie

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was a dirty washcloth hanging on the shower rod with hair attached, the shower was visibly dirty, the sheets under the top blanket were rumpled as if it had been slept in and there was food debris in the clothing drawers. The check in staff kept defering to my partner even though I had booked the room because he was a man, the "breakfast" was laughable at best having a barely functioning waffle station, the cheapest bread possible for toast, and nearly empty cereal containers. There were stains in the halway of questionable origins and the whole place smelled like nicotine even though we were in a non smoking room. all request for assistance or a change of rooms were met with dismissal and we cant and the refused to refund the room when we checked out early. 0/4 stars. Do NOT RECOMEND
2023 年 8 月入住 4 晚
Patrick 于 2023年08月23日 的回复
Thank you for your feedback it gives us ways to help you the customers.

10/10 超赞

Bin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good
2023 年 8 月入住 1 晚
Patrick 于 2023年08月20日 的回复
Thankyou for your feedback please come again