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关于西门纽约大中央酒店的点评

4 out of 5
西门纽约大中央酒店
304 E 42nd St, New York, NY

点评

9.0

非常棒

10 分 - 超赞。998 条好评，共有 1572 条点评" "
8 分 - 还可以。359 条好评，共有 1572 条点评" "
6 分 - 一般。117 条好评，共有 1572 条点评" "
4 分 - 很差。56 条好评，共有 1572 条点评" "
2 分 - 糟糕。42 条好评，共有 1572 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall nice, but I was surprised by the $200 fee.
2024 年 5 月入住 5 晚

8/10 还可以

Nickolas

与配偶出行
满意：服务设施，员工和服务
Overall it was a nice experience. The location was safe and convenient for our stay. We were able to get everywhere fairly easy as we were close to grand central. The only thing that could use some work is the cleanliness of the room. The floors were a little dirty in our room and the bedding looked a little dingy. However staff was extremely friendly and helpful.
2024 年 5 月入住 3 晚

10/10 超赞

Beth

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service at this hotel and the location could not be beat. The only complaint would be that there was an intermittent clunk sound that may have been the HVAC - we never found out- that could actually wake us up at night. Regardless, we enjoyed our stay here and would recommend this hotel.
2024 年 5 月入住 4 晚

8/10 还可以

Lynn R.

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel. Was a little further walking for someone over 60.
2024 年 5 月入住 4 晚

10/10 超赞

Daniel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Would stay again
2024 年 5 月入住 1 晚

10/10 超赞

joy

与配偶出行
满意：清洁度、员工和服务、服务设施
It was a very nice place to stay in New york and its close to everything.
2024 年 5 月入住 4 晚

8/10 还可以

Frances Gail

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
No shower caps. Difficult to find electrical outlet for coffee maker. Where is a microwave oven? Need more hangers.
2024 年 5 月入住 1 晚

10/10 超赞

Hilda

团体旅客
满意：清洁度、员工和服务、服务设施
love it
2024 年 4 月入住 4 晚

10/10 超赞

Mitsuyoshi

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What such a wonderful place to stay. It was second time and I will choose again.
2024 年 5 月入住 5 晚

6/10 一般

Kübra

与家人出行
满意：清洁度
Die Unterkunft ist schon etwas in die Jahre gekommen. Das Zimmer war sauber, jedoch etwas hellhörig. Ein erholsamer Schlaf war leider nicht möglich, da der Lärm auf den Straßen 24/7 in Zimmer zuhören ist.
2024 年 4 月入住 5 晚

8/10 还可以

Denis

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Personnel disponible et prévenant. Hôtel confortable situé dans un quartier historique au cachet certain et proche de la gare de Grand Central, accessible en métro et proche de la sortie de Manhattan pour les navettes/taxis. Seul petit bémol, la salle de bain un peu vieillotte mais néanmoins suffisante! Je recommande cet hôtel!
2024 年 4 月入住 5 晚

6/10 一般

Shaohui

与配偶出行
满意：员工和服务，清洁度
Quit inconvenient for going to any major area of NYC; no kitchen in the hotel thus no hot meal could be provided.
2024 年 4 月入住 4 晚

10/10 超赞

Giannoula

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wir hatten eine sehr schöne Woche in New York. Das Hotel Westgate New York liegt zentral (5 Gehminuten zur Grand Central Station), dennoch in einer ruhigen Gegend. Nachts hört man nichts vom Verkehr. Das Hotel ist sauber und alle Mitarbeiter sind ausgesprochen freundlich und aufmerksam. Frühstück haben wir nicht gebucht, man hat jedoch die Möglichkeit, sich auf dem Zimmer einen Kaffee/Tee zuzubereiten. Beste Lage um die Stadt zu erkunden. 10 Gehminuten entfernt befindet sich sogar der Fähranleger, mit dem man ebenfalls sehr gut angebunden ist. Wir werden auf jeden Fall wiederkommen.
2024 年 5 月入住 7 晚

2/10 糟糕

Michael，Martinez

商务旅客
不满意：服务设施，员工和服务
Reserved four rooms for three nights. For whatever reason, my room was a dungeon. Nothing worked, bathroom flooded, shoehorn required to get into desk chair pressed against bed, no electrical outlets, rude check-in, TV broken, windows all looked out over construction materials and workers that filed past my bedroom all day. Couldn't have been a worse experience. Fortunately, my colleagues had nice rooms, but they literally put me in the dumpster. Manager was very apologetic and said they never put anyone in my room unless they are booked up -- nevertheless I paid top dollar (same as my colleagues) for a room just south of habitable.
2024 年 5 月入住 3 晚

4/10 很差

Gabriella

满意：清洁度
不满意：住宿条件和设施，员工和服务
2024 年 5 月入住 3 晚

8/10 还可以

Rene

满意：住宿条件和设施
Convenient
2024 年 4 月入住 4 晚

6/10 一般

Oonagh

满意：住宿条件和设施，员工和服务
Room was pitch dark day and night due to wall outside window . Lighting in room needs to be better and ongoing musty smell due to windows not being opened
2024 年 5 月入住 4 晚

10/10 超赞

Julia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and welcoming. They provided outstanding customer services and were so helpful getting cabs and helping us navigate subway routes. Absolutely amazing experience. I will stay here again.
2024 年 5 月入住 2 晚

2/10 糟糕

Felix

与家人出行, 商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
I paid for a comfortable room and they gave me one that had a door that connected to the room next door, and you could hear all the noise that the people there made, so much so that we only spent 5 hours in the place and checked out.
2024 年 5 月入住 1 晚

10/10 超赞

Olga

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We get a very nice corner room, which was ready earlier than we expected. Friendly personal and gorgeous building. We will definitely stay here again.
2024 年 4 月入住 5 晚

10/10 超赞

Steven s

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 4 晚

10/10 超赞

Tracy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Clean, easy access and the staff was great
2024 年 3 月入住 2 晚

10/10 超赞

Robert

Liked
2024 年 5 月入住 4 晚

8/10 还可以

Hilary

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Angela

与家人出行
满意：清洁度、员工和服务、服务设施
This was 1 of the best hotels we’ve stayed at in New York. It’s just far enough away from the hustle and bustle, but close enough to walk to if you want some action. The rooms were spacious considering how small some of the rooms can be in New York hotels. We had three people and actually, the bedroom was completely separate from the living area where the pullout couch was for the third person so we all had privacy! I highly recommend this place, not to mention the staff were wonderful! We were treated like royalty!
2024 年 4 月入住 1 晚

8/10 还可以

Andrei

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Newly renovated, and easy access to Chrysler Building and Grand Central Station.
2024 年 4 月入住 4 晚

10/10 超赞

Paul

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Only issue was the room was a little small but other than that, fantastic!
2024 年 4 月入住 6 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施
Great midtown spot.
2024 年 4 月入住 1 晚

10/10 超赞

Kelly

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every staff member was so nice and helpful. The room was big! Elevators were a little noisy if your room is close to them. I would stay here again.
2024 年 4 月入住 3 晚

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施
Lovely staff and stay. Will come again
2024 年 4 月入住 3 晚

10/10 超赞

Sarai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really liked it because of all the short trips and subways we took
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Sarai, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support

10/10 超赞

PAUL ROBERT

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super staff really helpful friendly very ckean great location
2024 年 4 月入住 10 晚
Social Media Support 于 2024年05月9日 的回复
Hi Paul, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 超赞

Denie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room I choose reasonably priced was very cozy neat, I also loved the furnishing of the room thank you
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Denie,Thank you for the kind rating. We’re so happy your visit at the Westgate New York Grand Central went well. We look forward to hosting you again!Best Wishes,Social Media Support

8/10 还可以

Lisa

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 4 晚
Social Media Support 于 2024年05月9日 的回复
Hi Lisa, Thank you very much for your feedback and thank you for choosing the Westgate New York Grand Central. We can't wait to see you again!Best Wishes,Social Media Support

10/10 超赞

Annie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My family and I loved this property. Rooms were spacious, staff was accommodating and grand central was easily accessible.
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Annie, We're thrilled to hear that you and your family enjoyed your stay with us! It's wonderful to know that you found the rooms spacious, the staff accommodating, and that our location made it easy for you to explore Grand Central and beyond. Thank you for sharing your feedback, and we hope to welcome you back for another fantastic stay in the future!Kind Regards,

10/10 超赞

Nadia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk very kind
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Nadia,Thank you for your feedback and thank you for staying at the Westgate New York Grand Central! We appreciate your review very much and we hope to see you soon again for another amazing experience with us.Best Wishes,Social Media Support

8/10 还可以

Andreas Peter

2024 年 4 月入住 7 晚

10/10 超赞

Stephen，Boulder

2024 年 4 月入住 3 晚

10/10 超赞

Ana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent option for NY, very close to Grand Central Station
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Ana, Thank you for posting such a great review on the Westgate New York Grand Central. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon!Best Wishes,Social Media Support

2/10 糟糕

Markel

2024 年 4 月入住 1 晚

10/10 超赞

Zaid

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good
2024 年 4 月入住 4 晚

6/10 一般

Sunuk

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Needs better sundry on premises
2024 年 4 月入住 6 晚
Social Media Support 于 2024年05月7日 的回复
Hi Sunuk, Thank you for your rating on the Westgate New York Grand Central. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

2/10 糟糕

Qiang，Los Angeles

商务旅客
不满意：员工和服务
The staff is incompetent. He gave me a key to a room where another guest was staying . The other guest and I both complained to him. I told him the wake up call is at 4:30 am when I checked in. After he switched room. He forgot to put wake up call at my new room . I missed the train and spend more than 200 dollars to buy another ticket . In the morning, I called the front desk, I said I would not stay in the hotel anymore, because the hotel failed to do the wake-up call. The woman down there asked me why I would do that just because the hotel did not do the wake-up call.
2024 年 4 月入住 1 晚
Social Media Support 于 2024年05月7日 的回复
Hi Qiang, We sincerely apologize for the unfortunate series of events you experienced during your stay with us. It is clear we fell short in providing the quality service you deserved. The room assignment error and oversight with your wake-up call are not reflective of our standard practices, and we are deeply sorry for the inconvenience and additional costs you incurred. We understand your frustration and appreciate your decision to bring these matters to our attention. We hope to have the opportunity to regain your trust and demonstrate the high level of service we strive to provide.Kind Regards,

10/10 超赞

Vickie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月9日 的回复
Hi Vickie, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support

8/10 还可以

Catherine Nicole

2024 年 4 月入住 7 晚

10/10 超赞

Takahiro

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel Staff were friendly and helpful.
2024 年 4 月入住 2 晚
Social Media Support 于 2024年05月9日 的回复
Hi Takahiro, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate New York Grand Central!Best Wishes,Social Media Support

10/10 超赞

Karen

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Beautiful large double aspect room, friendly and helpful staff, lovely relaxation and bar areas. Close to UN, Field of Light and the East River. Sunrises over the East river and reflections on buildings were spectacular.
2024 年 4 月入住 4 晚
Social Media Support 于 2024年05月9日 的回复
Hi Karen,We're delighted to hear that you enjoyed your stay with us! It sounds like you had a truly memorable experience, from the spacious room to the stunning views of sunrises over the East River. Our team takes great pride in providing friendly and helpful service, and we're thrilled that you felt well taken care of. Thank you for sharing your feedback, and we hope to welcome you back for another wonderful stay soon!

10/10 超赞

Alecia，Tobyhanna

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was beautiful.
2024 年 4 月入住 1 晚
Social Media Support 于 2024年05月9日 的回复
Hi Alecia, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

6/10 一般

Bruce S，Kaysville

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice hotel. Room was small. VERY small for a large person. Water pressure in the shower was terrible! And it took minutes for the water to get hot. Otherwise a nice place to stay.
2024 年 4 月入住 3 晚
Social Media Support 于 2024年05月7日 的回复
Hi Bruce, Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be nice overall, but we apologize for the discomfort due to the room size and the issues with the water pressure and temperature. Your feedback is invaluable in helping us improve our guest experience. We hope to have another opportunity to host you, perhaps in one of our larger rooms for a more enjoyable visit.Kind Regards,

10/10 超赞

Christina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We will definitely stay at WestGate again
2024 年 4 月入住 5 晚
Social Media Support 于 2024年05月9日 的回复
Hi Christina, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate New York Grand Central!Best Wishes,Social Media Support