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关于纽约霍华德 11 号酒店 - 设计酒店集团旗下酒店的点评

5 out of 5
纽约霍华德 11 号酒店 - 设计酒店集团旗下酒店
11 Howard Street, New York, NY

点评

8.4

很好

10 分 - 超赞。393 条好评，共有 785 条点评" "
8 分 - 还可以。207 条好评，共有 785 条点评" "
6 分 - 一般。98 条好评，共有 785 条点评" "
4 分 - 很差。59 条好评，共有 785 条点评" "
2 分 - 糟糕。28 条好评，共有 785 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

7.4/10

服务设施

8.4/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Xiaodan

满意：清洁度、员工和服务、住宿条件和设施
Staff are very nice persons. Whenever I need any travel information, they actively give advice. Rooms are clean and comfortable. Location (close to China Town) is good and convenient. There are several subway lines nearby. I like this hotel and would like to recommend it to friends. ^_^
2023 年 6 月入住 7 晚
Dujuan 于 2023年06月26日 的回复
Hello Xiaodan,Thank you for taking the time to share your feedback on Expedia. We are so delighted to see that you enjoyed your overall stay and our staff provided excellent service. It was a pleasure having you as our guest, and we hope to have the opportunity to have you as our guest again.

6/10 一般

Kaijia

满意：服务设施，员工和服务
房间空间很小，设施卫生等也就一般，两个人无法同时在房间内走动。但是附近就是Chinatown和soho，购物和吃喝还是比较方便的。酒店员工服务态度很好，总体来说还可以。
2022 年 1 月入住 2 晚

10/10 超赞

Fang

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
this Supposed to be a five star hotel, and more than half of what they have in the mini bar are expired, not expired by one day, but by three months... and a snack in their drawer is ripped open, for who knows how long... just from this I worry about whether this hotel has any ability to even properly clean any rooms, it makes me feel sick to know some corners of my room had been ignored for three month without checking and cleaning.
2018 年 12 月入住 10 晚
Geo 于 2019年01月4日 的回复
Hi there- Thank you for staying at 11 Howard. We are disappointed, but hope for another opportunity to show you we do provide five star experience.

10/10 超赞

Vicky

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

2/10 糟糕

Shun

不满意：清洁度、员工和服务、住宿条件和设施
A very horrible hotel, I will never stay with it again, what a ridiculous 5stars hotel rating!
Dujuan 于 2024年04月24日 的回复
Hello Shun,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Shun, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that every guest enjoys a comfortable and memorable stay. Rest assured, we are reviewing your feedback in detail and will take the necessary steps to address any concerns you raised. Your input will be instrumental in guiding our efforts to make positive changes that will benefit all our guest.

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property in a great location
2024 年 3 月入住 1 晚
dujuan 于 2024年04月24日 的回复
Hello Stephanie,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed your stay with us, and our staff provided excellent service. We hope to have the opportunity to host you again.

10/10 超赞

Anna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
D 于 2024年04月24日 的回复
Hello Anna,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed your stay with us, and our staff provided excellent service. We hope to have the opportunity to host you again.

4/10 很差

Cyrena，Seattle

与家人及幼儿出行, 与家人出行
不满意：服务设施，清洁度
Property was dark and amenities were practically nonexistent. The rooms are tiny. The bathtub in our room did not drain properly.
2024 年 2 月入住 1 晚
Dujuan 于 2024年02月27日 的回复
Hello Cyrena,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Cyrena, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

10/10 超赞

michael

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ok
2024 年 2 月入住 1 晚
Dujuan 于 2024年02月12日 的回复
Michael,Thank you for your feedback. We are delighted to see that you enjoyed your overall stay with us. We hope to have the opportunity to have you as our guest again.

6/10 一般

Richard，Toronto

与家人出行
不满意：员工和服务
check in... less than professional, no friendly face or hello. it was like i was doing them a favor checking in. Room was not clean, rug was dirty. and furniture pieces broken. I checked out after one night and forfeited my second night to move to another hotel. I would not go there
2024 年 2 月入住 2 晚
Dujuan 于 2024年02月12日 的回复
Richard,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Richard, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

8/10 还可以

marie-helene

2024 年 2 月入住 2 晚
dujuan 于 2024年04月24日 的回复
Hello Marie-Helene,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed your stay with us, and our staff provided excellent service. We hope to have the opportunity to host you again.

10/10 超赞

Edward，Dublin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property and overall chic place to stay
2024 年 2 月入住 1 晚
d 于 2024年02月12日 的回复
Hello Edward,Thank you for taking the time to share your guest experience with others on Expedia. We are so delighted to see that your overall stay was pleasant and our staff provided excellent service.

8/10 还可以

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location to reach the rest of nyc. Room was small but very comfortable. Nice bar on location.
2024 年 1 月入住 2 晚
Dujuan 于 2024年02月12日 的回复
Hello Michael,Thank you for taking the time to share your guest experience on Expedia. We are delighted to see that you enjoyed your overall stay.

10/10 超赞

Farrah

2024 年 1 月入住 2 晚
dujuan 于 2024年04月24日 的回复
Hello Farrah,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed your stay with us, and our staff provided excellent service. We hope to have the opportunity to host you again.

10/10 超赞

Farrah

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I recently enjoyed a truly delightful stay at the 11 Howard Hotel, and as always, it was an absolute pleasure. Boasting a team of dedicated and attentive staff who go above and beyond to ensure a wonderful experience, this hotel never disappoints. The 11 Howard consistently shines when it comes to cleanliness, leaving no stone unturned to maintain a pristine environment. Coupled with the attractive interior elements, the aesthetic sensibilities and ambiance are genuinely impressive. Most importantly, the hotel ensured unparalleled comfort, allowing me to feel right at home during my stay. I wholeheartedly recommend the 11 Howard Hotel for an unforgettable stay that keeps you coming back for more!
2024 年 1 月入住 2 晚
Dujuan 于 2024年01月29日 的回复
Hello Farrah,Thank you taking the time to share your guest experience on Expedia, We are delighted to see that you enjoyed your stay and our staff provided excellent service. It's such a pleasure to have you as a guest.

10/10 超赞

Søren

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful trip
Clean, friendly & great service,
2023 年 12 月入住 9 晚
Dujuan 于 2024年01月18日 的回复
Hello Soren,We are delighted to see that you enjoyed your stay and our staff provided excellent service. Thank you for taking the time to share your valuable feedback.

10/10 超赞

Meredith

满意：清洁度、员工和服务、住宿条件和设施
Dujuan 于 2024年02月12日 的回复
Hello Meredith,Thank you for your feedback. We are delighted to see that you enjoyed your overall stay with us. We hope to have the opportunity to have you as our guest again.

10/10 超赞

Johannes

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 6 晚
Dujuan 于 2024年01月18日 的回复
Hello Johannes,Thank your for taking the time to share you guest experience on Expedia. We are delighted to see you enjoyed your stay and our team provided excellent service. We hope to have the opportunity to host you as our guest again the immediate future.

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施
Check in was smooth and quick and the staff member who checked us in was phenomenal and took great care of us! The room was comfy, and romantically decorated. Amazing night’s sleep and quiet from a hard to tell you are in NYC POV.
2023 年 12 月入住 1 晚
Dujuan 于 2024年01月2日 的回复
Hello Karen,Thank you for taking the time share you experience on Expedia. We are delighted to see that you had a wonderful stay and our staff provided excellent service. We hope to have the opportunity to have you as our guest again.

6/10 一般

真实旅客

满意：清洁度
I honestly struggle to understand how the 11 Howard is part of the 5 stars hotels category. The room was clean but no way to make a coffee or tea inside. The lobby, the corridors and overall the place looks old and dusty. Staff were nice and friendly but despite a 5 stars hotel price, the experience was a 4 stars at most.
2023 年 12 月入住 2 晚
Dujuan 于 2024年01月2日 的回复
Hello,Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest.

8/10 还可以

David

2023 年 12 月入住 2 晚
Dujuan 于 2024年01月18日 的回复
Hello David,Thank you for taking the time to share your valuable feedback. Our team is dedicated to providing excellent service and ensuring every guest enjoys a comfortable and memorable stay.

10/10 超赞

Farrah

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
11 Howard is one of my favorite places to stay when traveling to NYC. The entire experience is always above average. Being I travel frequently, it’s important to me to be comfortable and safe. The staff is exceptional every time I visit. Great hospitality, amenities and overall aesthetic - fun, inviting and just cool!
2023 年 12 月入住 1 晚
Dujuan 于 2024年01月2日 的回复
Hello Farrah,We are delighted to see that you enjoyed your overall stay and our team provided excellent service during your stay. We hope to see you soon!

6/10 一般

Emily

商务旅客
Nice hotel good location. I had to check out early and the restaurant doesn’t open until 7am which is understandable but there is no coffee machine in the room. Unless you request. Weird for an expensive hotel that it’s not in the room on arrival Roads all closed around the hotel when I was there so hard to get a taxi with all my luggage and there’s no doorman or anyone to help with luggage or anything like that
2023 年 12 月入住 1 晚
Dujuan 于 2024年01月2日 的回复
Hello Emily,Thank you for taking the time to share your guest experience on Expedia. Rest assured, we are reviewing your feedback in detail and will take the necessary steps to address any concerns you raised.

8/10 还可以

Sana

满意：员工和服务，清洁度
2023 年 12 月入住 2 晚
Dujuan 于 2024年01月2日 的回复
Hello Sana,Thank you for taking the time to share you guest experience on Expedia. It was pleasure having you as our guest and we hope to see you soon.

8/10 还可以

Claudia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All around a great stay because of the location. Only wish there was a little more space to store clothes—tiny closet, much of it taken up by safe and fridge and 2 small drawers. Would prefer a dresser instead of the table.
2023 年 12 月入住 2 晚
Dujuan 于 2024年01月2日 的回复
Hello Claudia,Thank you for taking the time to share you guest experience on Expedia. We are delighted to see that you enjoyed your overall stay and our staff provided excellent service. We hope to have the opportunity to have you back as our guest in the near future.

8/10 还可以

Louise

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are small but similar to many other NY hotels. Staff were helpful and friendly, love the Blond bar and library area. Would have loved a nespresso machine in the room or electric jugs and cups.
2023 年 11 月入住 7 晚
Dujuan 于 2023年11月30日 的回复
Hello Louise,Thank you for taking the time to share your guest experience on Expedia. We are delight to see that your enjoyed your stay. Additionally, we do have nespresso machine available on request should you need one when you stay again.

10/10 超赞

Yael

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Dujuan 于 2023年11月20日 的回复
Hello Yael,Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your stay and our staff delivered excellent service.

6/10 一般

Sancia

商务旅客
满意：清洁度
For the price per night and “luxury” marketing it was terribly disappointing to stay here one night let alone 3. The room itself was the size of a mouse-trap: I had to shuffle sideways between the beds and desk to get to the bathroom. The walls are so darn thin, we heard everything our neighbors said and did, and I know they heard us too. When did “luxury” get defined by no amenities whatsoever?!? I mean not even cotton balls, q-tips, or a shower cap in the bathroom, let alone slippers and bathrobe! I was so surprised to see an iron and ironing board in the “closet” but where the heck would I have unfolded it to iron my clothes? In the dark and dank hallway?!? As a business traveler, the “library/cafe” was OK but cafe it was not. There are way too many affordable, spacious, and updated hotels in the city to waste $500 a night at this joint as a business traveler. Will not stay here again.
2023 年 11 月入住 3 晚
Dujuan 于 2023年11月30日 的回复
Hello Sancia,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Mr. Matthews, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

6/10 一般

Kacee

团体旅客
不满意：住宿条件和设施，服务设施
Hotel was average to sub-average. I found the dimly lit hallways and restaurants to present as dirty and unsafe. Would not stay there again as there are far superior hotels for less money. Staff seemed non-chalant, so frankly they could almost do without them there at all…
2023 年 11 月入住 2 晚
Dujuan 于 2023年11月30日 的回复
Hello Kacee,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Kacee, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

8/10 还可以

Tim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
Dujuan 于 2023年11月20日 的回复
hello Tim,Thank you for taking the time to share your guest feedback on Expedia. We are delighted to see you enjoyed your stay and our team provided excellent service.

10/10 超赞

Johan

2023 年 10 月入住 4 晚
Dujuan 于 2023年11月20日 的回复
Hello Johan,Thank you for taking the time to share your guest feedback on Expedia. We delighted to see that your enjoyed your stay and our staff provided excellent service.

10/10 超赞

Sara

2023 年 11 月入住 1 晚
Dujuan 于 2024年01月2日 的回复
Hello Sara,Thank you for the great review. We hope to have the opportunity host you as our guest very soon.

8/10 还可以

Celina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a great stay at 11 Howard. It's in a great neighborhood, quiet part of SoHo, close to some great restaurants like Tyger and Le Cou Cou. I was on the 6th floor, had no spectacular view, and it was quiet. Staff were very nice. Someone was at the door to help me with my luggage and, upon request, staff always provided me with bottled water at the reception. The room was nice and clean. The TV does not have Chromecast, but did have basic cable tv channels and on-demand movies. I'm a fan of Chromecast and the ability to watch Netflix or other apps on the tv. They also did not offer slippers or a vanity set. For the price, I was expecting, at least, make-up remover wipes, cotton balls/pads and/or q-tips. However, they had lotion, conditioner and shampoo and soap, of course. I did order room service once and it was very good and delivered in a reasonable amount of time. Overall, I would stay here again.
Dujuan 于 2023年11月20日 的回复
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Celina, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

4/10 很差

FREDA

与配偶出行
满意：清洁度
不满意：服务设施
Disappointed. Expensive and NOT 5* Rooms tiny (even an upgrade). Everything extra - not even cotton wool/buds in the room. No coffee machine or robes in room which I would expect for 5* Felt like you were just another faceless punter. Not value for money at all
2023 年 10 月入住 4 晚
Dujuan 于 2023年11月20日 的回复
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to a valued guest. Freda, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

6/10 一般

Casey

满意：住宿条件和设施，清洁度
Desk staff is lovely. 2nd floor library has poor service.
2023 年 10 月入住 4 晚
Dujuan 于 2023年11月20日 的回复
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

10/10 超赞

Rachael

满意：清洁度、员工和服务、住宿条件和设施
Front desk staff is great!
2023 年 11 月入住 1 晚
Dujuan 于 2023年11月24日 的回复
Hello Rachael,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 超赞

Gary

2023 年 11 月入住 1 晚
Dujuan 于 2023年11月24日 的回复
Hello GaryThank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 超赞

Catherine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved!
2023 年 10 月入住 2 晚
Dujuan 于 2023年11月24日 的回复
Hello Catherine,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 还可以

Kaitlyn

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Dujuan 于 2023年11月24日 的回复
Hello Kaitlyn,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 超赞

Katherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Dujuan 于 2023年11月24日 的回复
Hello Katherine,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 还可以

Margaret

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5 Star Location
Loved the location, we walked everywhere. A private event had The Library closed during our stay, otherwise hotel was lovely. Friendly staff and very clean. Great vanity lighting in bathrooms, comfy bed and linens. We will return.
2023 年 10 月入住 3 晚
Dujuan 于 2023年10月16日 的回复
Hello Margaret,Thank you for taking the time to share your experience. We are delighted to read that you enjoyed your overall stay and our staff provided excellent service. We sincerely apologize that you didn't get to experience the Library, hopefully if you visit us again you will.

2/10 糟糕

Amanda

不满意：住宿条件和设施，清洁度
Dujuan 于 2023年10月16日 的回复
Hello Amanda,Thank you for taking for taking the time to share your feedback.

10/10 超赞

Pascual

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoy very much this hotel ! Quiet, cozy, great location at Soho!
2023 年 7 月入住 4 晚
Dujuan 于 2023年10月16日 的回复
Pascual,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

8/10 还可以

Nicolas

与配偶出行
满意：清洁度、员工和服务、服务设施
2023 年 9 月入住 4 晚
Dujuan 于 2023年10月16日 的回复
Nicolas,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

2/10 糟糕

Nino

不满意：清洁度、员工和服务、住宿条件和设施
Reception service is really bad, they should treat people more nicely! Overpriced for that kind of service not going there for my next trip
2023 年 9 月入住 3 晚
Dujuan 于 2023年10月16日 的回复
Hello Nino,Thank you for taking the time to share your guest experience of Expedia. Nino, I assure you that your comments have my full attention and will be address immediately with our staff.

10/10 超赞

Patrick

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Nice Staff . Great location .Rooms are small but very nice .Loved the Restaurant attached super good Seafood .
2023 年 9 月入住 1 晚
Dujuan 于 2023年10月16日 的回复
Hello Patrick,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 超赞

Glenn

2023 年 9 月入住 2 晚
Dujuan 于 2023年10月16日 的回复
Glenn,Thank you for sharing your experience. We are delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 还可以

Earl

2023 年 9 月入住 5 晚
Dujuan 于 2023年10月16日 的回复
Hello Earl,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Nice vibrant area of NYC. The hotel was nice and clean. the hallways and elevators were too dark.
2023 年 8 月入住 3 晚
Dujuan 于 2023年10月16日 的回复
Hello Robert,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.