J'ai adoré tout le fonctionnement de l'hôtel. Nous avions réservé pour la chambre exécutive qui était formidable! J'ai adoré les vallets super sympathiques. J'ai eu un petit pépin avec mon rideau de chambre, le temps d'un instant, ils sont venus le réparer. J'ai adoré mon séjour en famille à cet hôtel.
Audrey
2024 年 3 月入住 2 晚
6/10 一般
Beatriz
2024年01月28日
满意:住宿条件和设施,清洁度
Beatriz
2024 年 1 月入住 5 晚
8/10 还可以
Elizabeth
与家人出行
2023年12月28日
满意:清洁度、员工和服务、住宿条件和设施
The only drawback I had was that we were on the 18th floor and the 19th floor they had it under construction, they had an incredible noise doing work, we called to complain and they told us that they couldn't stop, that's not right on their part because you don't go to a hotel for that
Elizabeth
2023 年 12 月入住 3 晚
4/10 很差
Kathleen
2023年12月23日
不满意:住宿条件和设施,员工和服务
Kathleen
2023 年 12 月入住 3 晚
6/10 一般
Christopher,Harrintgon Park
团体旅客
2023年12月23日
满意:员工和服务,清洁度
I’ve seen some really bad reviews about this hotel and it really ain’t as bad as what people are saying. The lady that checked us in went above and beyond to ensure our stay was memorable. There is only 1 lift to the 18th floor but I never had to wait long for it to come. The room was comfortable and clean. The only downside is there isn’t any chairs/table in the room. No glassware, no fridge or any amenities that are useful. There was a little mold on the ceiling in the bathroom as well and the fixtures are a little worn. Other than that, the hotel was fine.
Christopher
2023 年 12 月入住 1 晚
8/10 还可以
真实旅客
2023年12月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lack of hot water
My only complaint was no hot water for a shower in the morning!
真实旅客
2023 年 12 月入住 1 晚
6/10 一般
Tonya,Grapevine
2023年12月18日
Tonya
2023 年 12 月入住 3 晚
8/10 还可以
Mary
团体旅客
2023年12月15日
满意:员工和服务、服务设施、住宿条件和设施
I was worried after reading the reviews of this hotel. My guess is many reviewers were comaring the price of the hotel to the luxury they thought it would pay for. The hotel was completely fine. The staff was great. The location was absolutely amazing. And the hotel ( we stayed on the 18th floor) was perfectly fine.
Mary
2023 年 12 月入住 1 晚
2/10 糟糕
victoria
与家人出行
2023年12月14日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting
This was the worst hotel I have stayed in. Families beware… there is literally no way to contact the front desk for anything. The room had more issues than it had amenities. The shower was unusable and had black stuff dripping by into it.. but I couldn’t get a hold of anyone to do anything by about it. When I went down to the front desk to address it, there were about 12 people in line and we had reservations. I called 5 times and was never able to get ahold of a front desk staff. I found a manager who said he was going to come talk to me, but never did. And what’s worse was we were on the executive level in the newly renovated rooms. I’d be scared to know what the unrenovated rooms look like… I have videos of the other broken items (bathroom door would not close at all, blinds would not open, broken drawers..) but I’m unable to upload videos.