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关于雨果酒店的点评

4.5 out of 5
雨果酒店
525 Greenwich Street, New York, NY

点评

8.0

很好

10 分 - 超赞。419 条好评，共有 1003 条点评" "
8 分 - 还可以。312 条好评，共有 1003 条点评" "
6 分 - 一般。145 条好评，共有 1003 条点评" "
4 分 - 很差。78 条好评，共有 1003 条点评" "
2 分 - 糟糕。49 条好评，共有 1003 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 15 晚
Richard 于 2018年06月1日 的回复
Thank you for your review! Thank you for staying with us and we hope to see you again!

6/10 一般

真实旅客

满意：员工和服务
quality not match the price..................................
Hello guest, Thanks for the feedback. We hope to see you again.

4/10 很差

Julie

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Matthew

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, great coffee shop, comfy and clean room! Will stay again.
2024 年 3 月入住 1 晚

2/10 糟糕

Noah

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

6/10 一般

Corinne

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Disappointed with the way they charge you on the first day (with security deposit) and then charge you again without the security deposit on the last day. Then basically you get charged twice and tell you your bank will fix it in 10-14 business days. No parking when it said they had. Otherwise, convenient location for us as we drove to Manhattan. Safe for travelling with my toddler son.
2024 年 5 月入住 2 晚

10/10 超赞

Kaelee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were amazing
2024 年 5 月入住 1 晚

10/10 超赞

Rachel

满意：清洁度、服务设施、住宿条件和设施
Third time at this place and I always love it!! Great location and love the food at the coffee place downstairs. This was I think the first time that I did notice a few staff members that were ruder than I expected. Specifically, someone at Main Desk when I called inquiring about check out times. Just my preference but I usually appreciate a response when I say thank you rather than a half grunt and hanging up on me. Little put off from the interaction.
2024 年 4 月入住 2 晚

8/10 还可以

Irina

满意：清洁度、服务设施、住宿条件和设施
Walking distance from Pier and other attractions.
2024 年 4 月入住 2 晚

10/10 超赞

Fiona

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel well situated for the west village.
2024 年 5 月入住 1 晚

10/10 超赞

Teresa

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such an amazing stay! Definitely will be back.
2024 年 4 月入住 1 晚

2/10 糟糕

Jessi

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was deeply disappointed by the misrepresentation of the size/space. I felt mislead about parking being “covered / endorsed”. That means $46 rather than $51. My thermostat was not on at all for temperature control, when I called the front desk I received rudeness and passive aggressive context. The room was tiny and the food was mediocre at best. I would say - overpriced is an understatement.
2024 年 4 月入住 1 晚

6/10 一般

Alexandra

2024 年 4 月入住 2 晚

10/10 超赞

Hunter

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 2 晚

8/10 还可以

Walter，Charlottesville

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent staff and very walkable location.
2024 年 4 月入住 3 晚

10/10 超赞

Leighanne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a charming little oasis in Tribeca....the staff was warm and helpful. I loved the coffee shop on the ground floor - you can tell the people in the neighborhood are fans as well. Love it. Reasonable. Comfortable.
2024 年 4 月入住 2 晚

6/10 一般

nicole

2024 年 4 月入住 1 晚

10/10 超赞

Rita

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms good location 10 minute Uber to and from Chelsea and meatpacking.
2024 年 4 月入住 1 晚

10/10 超赞

Juanita

满意：员工和服务，清洁度
central
2024 年 3 月入住 1 晚

10/10 超赞

Chris

2024 年 4 月入住 1 晚

10/10 超赞

Nikki

2024 年 4 月入住 1 晚

10/10 超赞

Mohammed

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Superb hotel in SOHO district of NY. Great accomodations. Rooftop bar had a nice view of skyline while enjoying a night cap, the restaurant offered a nice menu between breakfast and dinner, and the room was very posh. Definitely great spot for business travelers and/or families to stop in while visiting NY.
2024 年 4 月入住 3 晚

10/10 超赞

Susanna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly Front desk staff!
2024 年 3 月入住 2 晚

8/10 还可以

Alex

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚

8/10 还可以

Sheila

与家人出行
满意：清洁度、员工和服务、服务设施
Stay was very nice
2024 年 3 月入住 1 晚

10/10 超赞

Denise

My first time in NY and I wanted to stay in this location, and this hotel was so cute & modern. As soon as you walk in it smells so good too! They stored our luggage while we waited for a room and we walked down the street to eat. Such a great location to walk & the rooftop is a vibe. Loved it.
2024 年 3 月入住 2 晚

10/10 超赞

Jennifer

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Charming hotel with modern updates. Great coffee bar and restaurant. Comfy beds and nice staff.
2024 年 3 月入住 2 晚

6/10 一般

mary

与配偶出行
满意：住宿条件和设施
不满意：服务设施
Great view from rooftop bar and view. Convenient location to west village and soho areas and Hudson River walks. Comfortable bed. Facility fee was ridiculous and housekeeping was late and lax. Fragrance overpowering in lobby. Air conditioning was noisy and keurig coffee maker was not restocked and inconvenient to use. No microwave.
2024 年 3 月入住 4 晚

4/10 很差

Nana Yaw

与配偶出行
Was way too expensive for the type of room we stayed at. I think it’s clear that they don’t get customers so they try to up Charge. That accidental fee should not be per day. Also cleaners should not be snooping in our bags
2024 年 3 月入住 2 晚

2/10 糟糕

Shantoya

满意：清洁度
不满意：服务设施，员工和服务
2024 年 3 月入住 2 晚

10/10 超赞

Mikhael

2024 年 3 月入住 2 晚

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

2/10 糟糕

A

不满意：员工和服务，清洁度
Rooms were dated and unspectacular. No fridge small tvs. Limited gym only with treadmill. Small rooms. Bathrooms not clean. Limited towels and towel service. Staff was friendly tho. Food was underwhelming
2024 年 3 月入住 2 晚

8/10 还可以

Dorothy，Buffalo

与配偶出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Loved the rooftop area. Room was small but very comfortable and well decorated. Check in staff was just okay. Gym was tiny with only one treadmill.
2024 年 3 月入住 1 晚

10/10 超赞

Adrian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing service and very conveniently located
2024 年 2 月入住 3 晚

8/10 还可以

nunzio

满意：清洁度
不满意：服务设施
poor recepition area. It isn't quiet during the weekend due to the bar located on top. The elevator usage by their customers should be limited to only one elevator so you don't share the service with drunk people.
2024 年 2 月入住 3 晚

10/10 超赞

Shanna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property. Quiet. Clean rooms. Great amenities
2024 年 2 月入住 1 晚

4/10 很差

corey

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was very nice, the hotel was nicely accommodated and the location was good, but they added about a third more cost to the bottom line, only some of which were labeled ostensibly as taxes. Also, shame on me for showering in the morning, but there was no hot water.
2024 年 2 月入住 1 晚

10/10 超赞

Karen

与配偶出行
满意：员工和服务，清洁度
Great service!
2024 年 2 月入住 3 晚

10/10 超赞

Sandra

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a very nice room and exactly what we needed for our visit to NYC!
2024 年 2 月入住 1 晚

8/10 还可以

Keith

与配偶出行
满意：住宿条件和设施，清洁度
The property was not in SOHO. There is NO transportation between airport and hotel, it costs $60 or more each time via taxi or UBER. The room is small compared to others I have stayed for the price, (but it is NEW YORK, which I have never been to before). There is no microwave. Shower is difficult to use(you have to get in to turn the water on which hits you full on with a cold blast and you can't turn the nozzle away). The bed is comfortable and there are plenty of plugs. There is not alot of closet space. The rooftop bar is nice, but was a little chilly, so we did not spend alot of time up there or in the restaurants, so I can't say anything about them.There were extra charges that were not included in the price($40 Day Service charge-for what and an additional $200 deposit). My suggestion is to ask alot more questions and as I found out, better deals were affordable downtown for the timeframe we went in February, just not knowing the area, we did not look very hard. Do look around first.
2024 年 2 月入住 2 晚

10/10 超赞

Keith

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

6/10 一般

James Anthony

与配偶出行
不满意：服务设施
An average hotel in a lovely area.
2024 年 2 月入住 7 晚

10/10 超赞

Matthew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is absolutely amazing every time I have gone there I discover something new.
2024 年 2 月入住 1 晚

10/10 超赞

Renee

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Jane L

与家人出行
Great location and clean- Stylish too
2024 年 2 月入住 1 晚

10/10 超赞

Tobias

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 2 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

4/10 很差

Jimin，Hayward

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
Convenient Location. But not safe since anyone can get into the elevator without a room key. Staff attitude is terrible. I booked through expedia for a room with water view. But the hotel did not have any room with a view, and the staff attitude was terrible. I booked a
2024 年 1 月入住 2 晚

8/10 还可以

Gail

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, rooftop bar, friendly staff. The king room was a bit small and lacked shelf or drawer space for clothing for two guest
2024 年 2 月入住 4 晚