大堂

关于纽约联合广场凯悦酒店的点评

4 out of 5
纽约联合广场凯悦酒店
134 Fourth Avenue, New York, NY

点评

8.8

超赞

10 分 - 超赞。601 条好评,共有 1001 条点评" "
8 分 - 还可以。275 条好评,共有 1001 条点评" "
6 分 - 一般。63 条好评,共有 1001 条点评" "
4 分 - 很差。35 条好评,共有 1001 条点评" "
2 分 - 糟糕。27 条好评,共有 1001 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

ching mei

满意:员工和服务
隔音太差了,冷氣也轟隆轟隆作響
2019 年 9 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地點便利購物方便
2018 年 8 月入住 13 晚
GMDavidMcManus 于 2018年09月4日 的回复
Thank you for your feedback. We appreciate it.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店管理很好
不错的酒店,下次去还会选择。
2018 年 3 月入住 5 晚
GMDavidMcManus 于 2018年03月19日 的回复
Thank you for leaving us a review. We appreciate the feedback.

6/10 一般

PO YING

满意:住宿条件和设施,员工和服务
不满意:清洁度
位置一流,整潔度不足
酒店位置非常方便,酒店大堂經理都好友善,餐廳用餐很好吃,但每天清潔房間就很馬虎,房間有一點都不整㓗乾淨,日用品又不會添補,是這次住宿的最差之處,希望可改善。
2017 年 11 月入住 8 晚
Thank you for telling us about your recent stay. We appreciate the feedback and use this to improve our service. We will address the housekeeping issue with the team. We do hope you will give us another chance to improve your opinion of us. Regards, David McManus General Manager

8/10 还可以

Faye

满意:清洁度、员工和服务、客房舒适度
•酒店設施
It was nice in general, but the most bad thing was buzzing in the room. This was really can not accepted while you can sleep well. Next thing is, if there have a magnified mirror will be more convenience to the elderly.
2017 年 11 月入住 4 晚
Hello- Thank you for telling us about your experience. I apologize for the noise issues you experienced during your stay. If you choose to stay with us again, please make the staff aware of these issues so that we can address them. Also, we do have magnified make-up mirrors available upon request. Just let us know before your arrival and we will have it waiting for you in your room. I do hope you will give us another chance to improve your next stay. Regards, David McManus General Manager

8/10 还可以

DING YING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的位置置到任何地方都方便
2017 年 5 月入住 9 晚
Thank you for your review. I’m so pleased to hear that you enjoyed your stay with us and you found our service to meet your expectations. We hope we get the pleasure of hosting you again soon.

10/10 超赞

Dorothy

满意:清洁度、员工和服务、住宿条件和设施
Excellent location and wonderful staff.
2024 年 5 月入住 3 晚

10/10 超赞

barbara

满意:清洁度、员工和服务、服务设施、住宿条件和设施
So easy to get around the area. Nice quiet Hotel and the staff was very responsive to our requests.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月30日 的回复
Dear barbara, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. We appreciate you spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Hyatt Union Square New York.Hotel Management

10/10 超赞

Stephanie

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Our overall stay was wonderful. Property was super clean and we were greeted with a smile and warm welcome. We picked the property due to the reviews and the location and nothing disappointed us. The room was also lovely-quiet, bright, super clean, and the bed was so comfy. We will definitely be staying here again!
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月30日 的回复
Dear Stephanie, Thank you for the great review. It is wonderful you enjoyed your time at Hyatt Union Square New York so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and quiet atmosphere but also our prime location. We are also delighted to know that your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. It is always a joy to see our guests are excited about returning; we look forward to it!Hotel Management

2/10 糟糕

Tricia

与家人出行
Great location. Room dirty, and outside terrace under construction. Asked for another water box and they said i had to pay for it.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月13日 的回复
Dear Tricia, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Hotel Management

10/10 超赞

Antonio

满意:清洁度、员工和服务、住宿条件和设施
Good location for our visit. It’s away from the very busy time square and within easy walk to Noho and SoHo which has lots of great shopping and restaurants. The room was on the smallish side, but par for NYC. The hotel was nice, clean, and the staff very helpful and friendly.
2024 年 3 月入住 3 晚
Hotel Management 于 2024年04月6日 的回复
Dear Antonio, We want to thank you for choosing to stay with us at the Hyatt Union Square New York, and we agree our location does not get any better with the excellent shopping and dining right outside our doors. A clean and welcoming environment is essential for a great guest experience. We're thrilled that our efforts were noticed during your stay, as our team is dedicated to maintaining high standards. Your feedback is a beautiful validation of their hard work and dedication. Thank you again for your kind comments. We look forward to welcoming you back with us.Hotel Management

10/10 超赞

Monica

2024 年 3 月入住 3 晚
Hotel Management 于 2024年04月23日 的回复
Dear Monica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels.Hotel Management

10/10 超赞

Stacey,Beacon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Modern rooms were very spacious for NYC. Would stay here again.
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月2日 的回复
Dear Stacey, We are delighted to hear how pleased you were with our location. Your satisfaction is essential to us, so we are delighted to hear you enjoyed the comfort of your room. Thank you for sharing that you will be returning in the future. We will be pleased to host you again at the Hyatt Union Square New York.Hotel Management

8/10 还可以

Christine

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月30日 的回复
Dear Christine, We are happy you chose the Hyatt Union Square New York for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Hotel Management

10/10 超赞

Jesus

2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月26日 的回复
Dear Jesus, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hyatt Union Square, New York. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Hotel Management

10/10 超赞

Tracie

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was easy, staff was extremely friendly & professional, parking is easy to find, easy to get around the city
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月25日 的回复
Dear Tracie, We are delighted you had a seamless check-in experience at Hyatt Union Square, New York! Our friendly and professional staff strives to make every guest feel welcome. We are glad you found parking convenient and that our location made exploring the city easy. Thank you for your positive feedback, and we hope to welcome you back soon!Hotel Management

10/10 超赞

Dalton

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, close to some NYU buidings, which can be very convenient for some.
2024 年 2 月入住 1 晚
Hotel Management 于 2024年03月16日 的回复
Dear Dalton, Thank you for your generous review of Hyatt Union Square New York. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Hotel Management

10/10 超赞

JoBeth

满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed this property. Our room was comfortable and attractive, we liked the “Distillery Bar,” the gym, which offered plenty of good options, the complimentary sparkling wine each day, and particularly the staff. Donny is a very very strong asset to the property and I hope the managers realize how “at home” he makes each and every guest.
2024 年 2 月入住 3 晚
Hotel Management 于 2024年03月9日 的回复
Dear JoBeth, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting New York! Thank you for choosing Hyatt Union Square New York and posting such a generous review of our hotel and staff. We enjoyed having you as our guest, and we hope to see you again on your next visit. Hotel Management

8/10 还可以

Leonard,Wellesley

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotel Management 于 2024年03月9日 的回复
Dear Leonard, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels.Hotel Management

10/10 超赞

Ann Marie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Hotel Management 于 2024年03月5日 的回复
Dear Ann Marie, We are thrilled you had an excellent stay at Hyatt Union Square New York, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Hotel Management

10/10 超赞

Hassan

满意:住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月29日 的回复
Dear Hassan, Thank you for the beautiful rating for Hyatt Union Square New York! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Hotel Management

8/10 还可以

conor

满意:清洁度、员工和服务、住宿条件和设施
Great location.
Hotel Management 于 2024年02月22日 的回复
Dear conor, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all our exciting city offers! Thank you for choosing Hyatt Union Square New York and sharing your lovely feedback. We hope to welcome you back soon.Hotel Management

10/10 超赞

Wade

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderfully friendly and helpful staff! Great location and very nice rooms!
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月19日 的回复
Dear Wade, Thank you for being our guest at Hyatt Union Square, New York. We are glad our location was convenient for everything you wanted to do on this visit. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We appreciate your feedback and look forward to your next visit!Hotel Management

10/10 超赞

Maria

与家人出行
满意:服务设施,清洁度
Every thing was gre at t
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月18日 的回复
Dear Maria, Thank you for choosing Hyatt Union Square, New York. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Hotel Management

10/10 超赞

Maria

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月16日 的回复
Dear Maria, Thank you for the generous review of Hyatt Union Square, New York. Your review is a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We hope to welcome you back soon for another enjoyable stay.Hotel Management

8/10 还可以

Eric

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Property was in a great location. The rooms have hardwood floors that I thought I’d like but since it is winter and cold the floors were cold so that wasn’t optimal. Additionally, they need better pillows, bedding, and blankets. Their bedding was that of a low end motel. Other than that, the bar and restaurant were fantastic and is really quite and great location
2024 年 1 月入住 4 晚
Hotel Management 于 2024年02月7日 的回复
Dear Eric, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Union Square, New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read that you enjoyed our bar, restaurant, and excellent location. However, we apologize for not meeting your expectations with the comforts of the bed and appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Hotel Management

10/10 超赞

Peter,Fort Worth

与家人出行
满意:服务设施
Great room and hotel, excellent service.
2024 年 1 月入住 3 晚
Hotel Management 于 2024年01月30日 的回复
Dear Peter, It is a pleasure to read your fantastic review of the Hyatt Union Square New York. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice whenever you visit New York.Hotel Management

10/10 超赞

Nicole

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月23日 的回复
Dear Nicole, On behalf of our Hyatt Union Square, New York team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York.Hotel Management

10/10 超赞

Dov

2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月24日 的回复
Dear Dov, We are delighted you enjoyed your stay at Hyatt Union Square New York. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York.Hotel Management

10/10 超赞

Annmarie

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was extremely responsive and attentive to our needs !
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月14日 的回复
Dear Annmarie, We're thrilled to hear that our attentive and responsive staff marked your experience at Hyatt Union Square New York! Providing exceptional service is our priority, and we're delighted that our team could enhance your stay. We look forward to welcoming you back for more memorable moments.Hotel Management

10/10 超赞

Dakin

2024 年 1 月入住 2 晚
Hotel Management 于 2024年01月9日 的回复
Dear Dakin, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Union Square New York. We'd love to host you again someday for yet another unforgettable visit.Hotel Management

8/10 还可以

Min Kyoung

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Hotel Management 于 2024年01月9日 的回复
Dear Min Kyoung, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Union Square New York soon!Hotel Management

10/10 超赞

Christine

满意:员工和服务
2024 年 1 月入住 3 晚
Hotel Management 于 2024年01月9日 的回复
Dear Christine, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hyatt Union Square New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 超赞

PETER J

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Hotel Management 于 2024年01月8日 的回复
Dear PETER J, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hyatt Union Square, New York, and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 超赞

Athena

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月3日 的回复
Dear Athena, Thanks for the outstanding rating! We are delighted your time at Hyatt Union Square New York was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel Management

10/10 超赞

Nicholas

满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月31日 的回复
Dear Nicholas, Please accept our gratitude for taking the time to review your stay at Hyatt Union Square New York. We are thrilled you had an excellent stay at the property, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Hotel Management

10/10 超赞

Marjorie

满意:服务设施,清洁度
Friendly service
2023 年 12 月入住 2 晚
Hotel Management 于 2024年01月3日 的回复
Dear Marjorie, Thank you for choosing Hyatt Union Square New York! We're delighted you experienced friendly service during your stay. Our team takes pride in creating a welcoming atmosphere for our guests. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable visit.Hotel Management

8/10 还可以

Dayanna

2023 年 12 月入住 2 晚
Hotel Management 于 2024年01月3日 的回复
Dear Dayanna, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hyatt Union Square New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 5 晚
Hotel Management 于 2024年01月1日 的回复
Dear Anonymous, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Union Square New York. We look forward to welcoming you back on your next visit!Hotel Management

10/10 超赞

真实旅客

团体旅客
2023 年 12 月入住 2 晚
Hotel Management 于 2023年12月29日 的回复
Dear Guest, Thank you for staying at Hyatt Union Square New York, and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Hotel Management

10/10 超赞

Karen

2023 年 12 月入住 1 晚
Hotel Management 于 2024年01月14日 的回复
Dear Karen, Thank you for reviewing your stay at Hyatt Union Square New York. We appreciate your feedback and are delighted that your stay with us was great. We look forward to welcoming you back soon! Hotel Management

10/10 超赞

Kiwamu

2023 年 12 月入住 1 晚
Hotel Management 于 2023年12月23日 的回复
Dear Kiwamu, We are thrilled you had an excellent stay at Hyatt Union Square New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Management

8/10 还可以

hillik

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hotel Management 于 2023年12月22日 的回复
Dear hillik, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Union Square New York soon!Hotel Management

6/10 一般

Richard

不满意:住宿条件和设施,员工和服务
Lobby was loud, cold and drab looking.
2023 年 12 月入住 1 晚
Hotel Management 于 2023年12月21日 的回复
Dear Richard, We appreciate your feedback regarding the lobby atmosphere. Our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.Hotel Management

10/10 超赞

Mario

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best customer service!!!!!
2023 年 12 月入住 3 晚
Hotel Management 于 2023年12月20日 的回复
Dear Mario, Thank you for your kind words! We're thrilled to hear you experienced the best customer service at Hyatt Union Square New York. Providing exceptional service is our priority, and we're delighted to have met your expectations. We appreciate your feedback and hope to welcome you back for another outstanding stay.Hotel Management

10/10 超赞

George

2023 年 12 月入住 1 晚
Hotel Management 于 2023年12月21日 的回复
Dear George, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Union Square New York. We hope to have the pleasure of doing so again on your next visit to the area.Hotel Management

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Hotel Management 于 2023年12月19日 的回复
Dear Anonymous, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hyatt Union Square New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

8/10 还可以

Gordon

2023 年 12 月入住 2 晚
Hotel Management 于 2024年01月8日 的回复
Dear Gordon, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Union Square, New York; we hope to see you again soon. Hotel Management

10/10 超赞

Glenn

2023 年 11 月入住 1 晚
Hotel Management 于 2023年12月19日 的回复
Dear Glenn, Thanks for the outstanding rating! We are delighted your time at Hyatt Union Square New York was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel Management

10/10 超赞

Peter

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It had a great location, the rooms were in excellent condition, the front desk/ concierge staff were excellent as well. For what it was, the price was good as well.
2023 年 11 月入住 2 晚
Hotel Management 于 2023年11月28日 的回复
Dear Peter, Thank you for the great review! It is wonderful you enjoyed your time at Hyatt Union Square New York, so much and that we were able to exceed your expectations all for a great price. We strive for excellence, so we are thrilled you appreciated not only our clean accommodation and hospitality but also our prime location! Your praise lets us know we're doing our job; we are delighted you included us in your travel plans and hope you will be back to see us again soon.Hotel Management