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关于勒戴纽约皇宫酒店的点评

4.5 out of 5
勒戴纽约皇宫酒店
455 Madison Ave, New York, NY

点评

8.8

超赞

10 分 - 超赞。657 条好评,共有 1009 条点评" "
8 分 - 还可以。184 条好评,共有 1009 条点评" "
6 分 - 一般。95 条好评,共有 1009 条点评" "
4 分 - 很差。43 条好评,共有 1009 条点评" "
2 分 - 糟糕。30 条好评,共有 1009 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Khristina

与家人及幼儿出行
满意:清洁度
不满意:住宿条件和设施
This was an OK experience. Rooms are very outdated, definitely don’t fell like 5 star hotel, more like 3 starts. Not pleasant to be in. But they were clean, and cleaning lady was very sweet. Restaurant was extremely expensive, breakfast for 8 (4 adults, 3 kids and a baby) was on average $600-800. Dinner consists only of appetizers, they tasted very good, but prices were way too high. Most Waiters were nice enough, but some were borderline rude. For example, I asked them to bring covered paper cups and straws for children’s drinks, and she said: “absolutely no.” It was so rude that I thought, she was joking. But she meant it, because she didn’t bring the cups. They serve croissants cold and juice is not freshly squeezed. For this price tag, we would expect to at least have a warm croissant. Other than that, the food quality was good enough, but nothing extraordinary. The restaurant is very gloomy and tables are uncomfortable. The first three floors of the building is a historic mansion, which was fascinating. Especially, we loved the old library, with very old books some from 17th century. Gym and spa area are nice. We didn’t like the location because it’s in the middle of all action, which normally would be a good thing, but in NYC it’s overwhelming. There were a lot of homeless persons/mentally ill people entering the hotel, wondering around, sitting there on chairs for a long time and it’s not well controlled. We would pick a calmer area for our next stay.
2024 年 5 月入住 3 晚

6/10 一般

Peter

与家人出行
满意:员工和服务,清洁度
The staff is kind and approachable in every way. Compliments to them. While not grand, the common areas are comfortable and old school stylish. Our room on the 23rd floor was spacious by Manhattan standards. That being said, it’s in terrible need of a refurbishing. There was a pungent odor in the bathroom- moldy cheese and not in the good funky way. There are many better options at this price and below. If it weren’t for the location I’d probably knock it down a half star.
2024 年 5 月入住 2 晚

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚

8/10 还可以

GUIDO

与家人出行
满意:住宿条件和设施,员工和服务
Centrale, personale disponibile e gentile ma mi sarei aspettato, dopo tanti anni in cui siamo stati clienti di questo albergo, di avere una sistemazione migliore di una camera che si affacciava sul muro di un edificio di fronte.
2024 年 4 月入住 5 晚

8/10 还可以

Luis

与家人出行
满意:清洁度、员工和服务、服务设施
Good
2024 年 4 月入住 3 晚

8/10 还可以

Aldin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel great location, charge 15.99 per WIFI per day. No bueno
2024 年 4 月入住 3 晚

8/10 还可以

Anne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

PETER,SOUTH AMBOY

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚

8/10 还可以

SHEILA

与配偶出行
满意:清洁度、员工和服务、服务设施
I would have given 5 stars but the bathroom tub did not drain so I was showering in a tub full of cold water and it was very slippery. The maid had to have seen the standing water always in the tub :(
2024 年 4 月入住 3 晚

10/10 超赞

Michelle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The public areas were beautiful. We stayed in a double room. The beds and pillows were uncomfortable and the room was not in the best shape for such a highly rated hotel. Staff was friendly and helpful. Would stay there again.
2024 年 4 月入住 3 晚

10/10 超赞

Marc

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Marc, We extend our sincerest thanks to you for taking the time to provide feedback on your recent experience at Lotte New York Palace. We are thrilled to learn of your enjoyable visit. Your feedback serves as a great source of motivation for our team. Knowing that we not only met but exceeded your expectations brings us tremendous joy. Providing exceptional service and crafting unforgettable moments for our guests is the cornerstone of our mission. We are genuinely grateful for your support and the trust you've placed in our hotel and we eagerly anticipate the opportunity to welcome you back soon. Once again, thank you for your fantastic review. We look forward to serving you in the near future.

10/10 超赞

annette,fort lauderdale

与配偶出行
Great hotel, especially if you have a view of the cathedral
2024 年 2 月入住 1 晚
Uwe Kunz, General Manager 于 2024年04月29日 的回复
Dear Annette, We extend our heartfelt thanks for taking the time to provide feedback on your recent experience at Lotte New York Palace. Your kind words have brightened our day. Providing exceptional service and creating unforgettable moments for our guests is our mission. Your feedback is a significant source of motivation for our team, and we are thrilled to have met and exceeded your expectations. We genuinely appreciate your support and trust in our hotel. We eagerly look forward to the pleasure of welcoming you back in the future. Once again, thank you for your wonderful review, and we can't wait to serve you again soon. Warm regards, Uwe Kunz, General Manager

10/10 超赞

Jenna

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great stay.
2024 年 4 月入住 1 晚
Uwe Kunz, General Manager 于 2024年04月29日 的回复
Dear Jenna,Thank you for sharing your feedback about your recent visit to Lotte New York Palace. We're delighted to hear that you had a great experience while visiting with usYour feedback is a great motivator for our team. We a look forward to welcoming you back soon the next time that your travels bring you to NYC.Best regards,Uwe Kunz, General Manager

10/10 超赞

Barbara A

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a first class experience at the Lotte Palace. My favorite hotel in the city!
2024 年 4 月入住 2 晚
Uwe Kunz, General Manager 于 2024年04月24日 的回复
Dear Barbara A,Thank you so much for your wonderful feedback! We are thrilled to hear that you always have a first-class experience at Lotte New York Palace and that we are your favorite hotel in the city.Your loyalty and kind words mean the world to us. We strive to provide all our guests with exceptional service and memorable experiences, and it's fantastic to know that we have succeeded in making your stays with us special. Thank you once again, Barbara A, for choosing Lotte New York Palace. We look forward to hosting you again soon!

10/10 超赞

Michael

团体旅客
满意:住宿条件和设施
The stay was fantastic. The room was great. The view was awesome. Every staff member was helpful beyond belief.
2024 年 4 月入住 3 晚
Uwe Kunz, General Manager 于 2024年04月24日 的回复
Dear Michael,Thank you so much for your glowing review! We are thrilled to hear that your stay at Lotte New York Palace was fantastic and that you enjoyed your room and the awesome view.It's wonderful to know that every staff member went above and beyond to make your experience memorable. Providing exceptional service is our top priority, and we are delighted that we could exceed your expectations.Thank you once again, Michael, for choosing Lotte New York Palace. We look forward to welcoming you back in the future!

8/10 还可以

Lillian,Bedford

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful historic building with views of St Patrick Cathedral.
2024 年 4 月入住 1 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Lillian, I am writing to personally express my gratitude for your recent feedback regarding your experience at Lotte New York Palace. Your positive comments have warmed our hearts. We are thrilled to have met and exceeded your expectations. Delivering exceptional service and creating lasting memories for our guests is the essence of our mission. We genuinely appreciate the trust that you have placed in us. I hope we will have the pleasure of welcoming you back in the near future. Thank you once again for your wonderful review, and we eagerly anticipate the opportunity to serve you again soon.

10/10 超赞

L. Doris

满意:清洁度、员工和服务、住宿条件和设施
Stayed here for an event and it was incredibly easy, from parking to neighborhood and clean, updated rooms.
2024 年 4 月入住 1 晚
Uwe Kunz, General Manager 于 2024年04月29日 的回复
Dear L.Doris,Please allow me to express our heartfelt gratitude for sharing your feedback on your recent visit to Lotte New York Palace. It brings us immense joy to learn that you had a wonderful experience.Your feedback is not just appreciated; it's a great source of inspiration for our team. We're thrilled that we not only met but exceeded your expectations. Providing exceptional service and creating cherished moments for our guests is at the heart of our mission.We genuinely appreciate your support and trust in our hotel and we can't wait to welcome you back soon.Once again, thank you for your incredible review, and we look forward to serving you again soon.Sincerely,Uwe Kunz, General Manager

10/10 超赞

Michael

满意:住宿条件和设施
Great check-in experience. Got in the room early. Room was fantastic. Staff is wonderful.
2024 年 2 月入住 3 晚

2/10 糟糕

Erika

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
This property is old and outdated. The staff is lovely but couldn’t make up for the small, stale outdated rooms. Truly two star at best. You can tell this hotel was something special 25 years ago. But for the price point currently, there are better options.
2024 年 4 月入住 2 晚

10/10 超赞

Lesley-Ann

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, immaculate public areas. Bedroom was quite tired in parts, and the beds quite small considering they were meant for 2 people (our room was a family room to sleep 4, our children are 6 & 2) Bathroom is also quite small for a family, but overall it was peaceful, clean & very comfortable in a perfect location.
2024 年 4 月入住 3 晚
Sincerely, Uwe Kunz, General Manager 于 2024年04月19日 的回复
Dear Lesley-Ann,Thank you for taking the time to provide your thoughtful feedback. We are delighted to hear that you found our hotel beautiful and appreciated the immaculate condition of our public areas. We strive to maintain a high standard of cleanliness and comfort for all our guests, and it's gratifying to know these efforts enhanced your stay.We also appreciate your insights regarding the room and bathroom sizes, particularly in your family room. We understand that comfort is paramount, especially when traveling with young children, and we regret if these aspects did not fully meet your expectations. Your comments are invaluable, and we will certainly consider them as we continuously work to improve our accommodations and guest experience.Thank you again for choosing Lotte New York Palace, and for your valuable feedback. We look forward to the opportunity to welcome you and your family back, hoping to exceed all your expectations in the future.

10/10 超赞

Roberto

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena estadía, podrían mejorar un poco los colchones. El personal muy gentil!!
2024 年 4 月入住 3 晚
Sincerely, Uwe Kunz, General Manager 于 2024年04月19日 的回复
Gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una muy buena estadía y que encontró a nuestro personal gentil y atento. Su satisfacción y bienestar son nuestras mayores prioridades.Lamentamos escuchar que los colchones no cumplieron completamente con sus expectativas. Valoramos mucho sus comentarios y los tomaremos en consideración para mejorar estos aspectos de nuestras habitaciones y asegurar un descanso óptimo para todos nuestros huéspedes.Esperamos tener el placer de recibirlo nuevamente y superar todas sus expectativas en su próxima visita. Si hay algo más en lo que podamos asistirle, no dude en comunicarse con nosotros.

10/10 超赞

alison jane

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2024 年 3 月入住 5 晚
Sincerely, Uwe Kunz, General Manager 于 2024年04月19日 的回复
Dear Alison Jane,Thank you so much for your fantastic review and for giving us a perfect 5 out of 5 rating! We are thrilled to hear that you loved your experience with us.Your positive feedback is truly appreciated, and it motivates our team to continue delivering the highest standard of service. If there are specific aspects of your stay that stood out or contributed to your enjoyment, we would love to hear more about what made your visit memorable.We look forward to the opportunity to welcome you back for another exceptional experience. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.

10/10 超赞

Juan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you New York what a fabulous time
2024 年 4 月入住 3 晚
Uwe Kunz, General Manager 于 2024年04月29日 的回复
Dear Juan, Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future.

6/10 一般

Vincent

满意:清洁度、员工和服务、住宿条件和设施
We had asked for a room with a view for our 25th anniversary and didn’t get one. We didn’t have a coffee maker in the room.
2024 年 4 月入住 3 晚

10/10 超赞

Youn Joong

2024 年 4 月入住 3 晚

10/10 超赞

Josefina

满意:清洁度、员工和服务、住宿条件和设施
Great location, beautiful lobby and views from the room
2024 年 4 月入住 7 晚

10/10 超赞

Beatrice

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
shout out to Lincy from front desk. I really appreciate all your help!!!
2024 年 4 月入住 4 晚

10/10 超赞

Elizabeth Harder

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel with an excellent location. Front desk and door staff could not have been more helpful. Fantastic hotel option for tourists.
2024 年 4 月入住 3 晚

10/10 超赞

Michelle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were warm and friendly
2024 年 4 月入住 3 晚

8/10 还可以

Stanley

与配偶出行
满意:清洁度、员工和服务、服务设施
A historic beautiful hotel with the best location, but lack enough staff to fully service and needs modern bathrooms.
2024 年 4 月入住 2 晚

8/10 还可以

Yang

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super friendly staff, walkable to most attractions in Manhattan. But the room mattress is too soft, making it uncomfortable to sleep, possibly a matter of personal preference.
2024 年 2 月入住 4 晚

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 3 月入住 4 晚

8/10 还可以

Norma

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The prospect was beautiful and clean. The staff was all nice and went above and beyond . The location was great. Easy walk to Central Park, time square. The shopping un the area was amazing. Enough food selections to walk to both small bodegas and sit down restaurants. ONLY negative part was the thin walls. Count not sleep in as every morning we could hear the people in the room next to us. I mean we could even hear them open and close the blinds.
2024 年 4 月入住 4 晚

10/10 超赞

Ho seok,Fullerton

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Its was great staying at Lotte Palace. I got 2 rooms for 5nights staffs were so nice and helpful whenever I needed help.
2024 年 3 月入住 4 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Ho Seok, I am writing to personally express my gratitude for your recent feedback regarding your experience at Lotte New York Palace. Your positive comments have warmed our hearts. We are thrilled to have met and exceeded your expectations. Delivering exceptional service and creating lasting memories for our guests is the essence of our mission. We genuinely appreciate the trust that you have placed in us. I hope we will have the pleasure of welcoming you back in the near future. Thank you once again for your wonderful review, and we eagerly anticipate the opportunity to serve you again soon.

6/10 一般

Kathryn

2024 年 3 月入住 5 晚
Uwe Kunz, General Manager 于 2024年04月24日 的回复
Dear Kathryn,Thank you for taking the time to share your feedback with us. We appreciate your honest rating and value your insights.We are sorry to hear that your experience did not meet your expectations fully. Your satisfaction is important to us, and we would like to understand more about your stay to address any areas for improvement. We are committed to ensuring that all our guests have a positive experience, and your feedback will help us in achieving that goal. If you could kindly reach out to us with more details. We would like to understand more about your stay to address any areas for improvement with our team.Thank you for choosing Lotte New York Palace, Kathryn. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 超赞

YESENIA

2024 年 3 月入住 4 晚
Uwe Kunz, General Manager 于 2024年04月24日 的回复
Dear Yesenia,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at Lotte New York Palace.We appreciate you choosing Lotte New York Palace on your visit. We can't wait to welcome you back in the future!

10/10 超赞

Marcelo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Marcelo, We extend our heartfelt thanks for your feedback on your recent experience at Lotte New York Palace. Your comments have brought smiles to our faces. Your feedback is an invaluable source of motivation for our team, and we are thrilled to have met and exceeded your expectations. Providing exceptional service and creating unforgettable moments for our guests is our mission. If there's anything I can do to make your future visits even more enjoyable, please don't hesitate to let me know. Thank you once again for your wonderful review, and we look forward to serving you again soon.

10/10 超赞

Mario

与家人出行
Excellent hotel.
2024 年 4 月入住 1 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Mario, I am writing to personally express my gratitude for your recent feedback regarding your experience at Lotte New York Palace. Your positive comments have warmed our hearts. We are thrilled to have met and exceeded your expectations. Delivering exceptional service and creating lasting memories for our guests is the essence of our mission. We genuinely appreciate the trust that you have placed in us. I hope we will have the pleasure of welcoming you back in the near future. Thank you once again for your wonderful review, and we eagerly anticipate the opportunity to serve you again soon.

10/10 超赞

Daniel Phillip,Beverly Hills

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location! Great staff!!! Highly recommend this hotel for NYC!
2024 年 3 月入住 2 晚

10/10 超赞

Cathy

满意:住宿条件和设施,清洁度
2024 年 3 月入住 3 晚
Uwe Kunz, General Manager 于 2024年04月30日 的回复
Dear Cathy, Thank you for sharing your feedback about your recent visit to Lotte New York Palace. We're delighted to hear that you had a great experience while visiting with us Your feedback is a great motivator for our team. We a look forward to welcoming you back soon the next time that your travels bring you to NYC.

10/10 超赞

Renny

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our Family suite is spacious for our family of 5. The Cleaning lady on 35th floor during our stay 20 - 25 March is very kind and diligent. Caroline in the reception is a very kind and helpful lady. We will come back to Lotte Hotel when we are in NYC
2024 年 3 月入住 2 晚

10/10 超赞

gloriana

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is great. They take care of all you need with a great attitude. Specially the bell boys they are always one step ahead.
2024 年 3 月入住 4 晚

8/10 还可以

Tina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The scenery of this hotel is amazing. Very walkable to and from tourist hot spots. The rooms were nice, 4/5 in our opinion as some of the features in the room were tired and outdated. The TV was on the small side and was not up to date with smart technology. We heard what seemed to be an animal in the walls? Or very squeaky ventilation. The bathroom products were nice smelling. We enjoyed the housecoats and slippers. We thought it was strange that there wasn't a fridge for us to put our items in like water. Only the incredibly expensive hotel items for you to purchase. $45 for a half bottle of wine. No thanks. The staff are extremely friendly and work hard at making your stay a special one. Would recommend this hotel.
2024 年 3 月入住 3 晚

6/10 一般

Vipander

与家人及幼儿出行
满意:服务设施,员工和服务
Overall an average!
2024 年 3 月入住 2 晚

8/10 还可以

Cristi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚

10/10 超赞

Nerijus

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place.
2024 年 3 月入住 1 晚

10/10 超赞

Laura M

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

10/10 超赞

Jennifer

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Been here several times. Always very accommodating.
2024 年 3 月入住 1 晚

10/10 超赞

Chris

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great size room. Lovely view. Felt very premium if possibility just a little dated. Would definitely stay again. Seems like great value compared to some alternatives at similar cost.
2024 年 3 月入住 3 晚
Uwe Kunz, General Manager 于 2024年04月23日 的回复
Dear Chris, Thank you for taking the time to share feedback on your recent experience at Lotte New York Palace. We are delighted to hear that you enjoyed your visit with us. Your feedback is a tremendous source of motivation for our team, and we are thrilled to know that we met and exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is at the core of our mission. We genuinely appreciate your support and trust in our hotel. I hope that we will have the pleasure of welcoming you back in the near future. If I can be of personal assistance in any way, please let me know.Once again, thank you for your wonderful review, and we look forward to serving you again in the near future. Sincerely, Uwe Kunz, General Manager

10/10 超赞

Elena,new hartford

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel! Excellent staff, great location
2024 年 2 月入住 1 晚