The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
10/10 優異
真實旅客
2024 年 4 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真實旅客
於 2024 年 3 月住了 4 晚
10/10 優異
yumin
商務旅客
2024 年 3 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great location and friend stuffs
yumin
於 2024 年 3 月住了 5 晚
8/10 不錯
Zekai
2024 年 3 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Zekai
於 2024 年 3 月住了 3 晚
8/10 不錯
真實旅客
2024 年 2 月 28 日
讚好:整潔度、住宿狀況和客房舒適度
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
真實旅客
於 2024 年 2 月住了 3 晚
10/10 優異
Kassandra
親子同遊
2025 年 7 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great time
Kassandra
於 2025 年 7 月住了 3 晚
10/10 優異
Paul (Lauderdale)
家人同遊
2025 年 7 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great times Square location
Paul
於 2025 年 7 月住了 4 晚
8/10 不錯
Kawena E
2025 年 7 月 29 日
讚好:整潔度、職員與服務和住宿狀況
Snug and cozy
Kawena E
於 2025 年 7 月住了 3 晚
10/10 優異
Ashley
家人同遊
2025 年 7 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!!! Comfortable room and very convenient to everything. Nice restaurant on property. Would definitely stay here again!!!
Ashley
於 2025 年 7 月住了 2 晚
10/10 優異
Courtney
伴侶同遊
2025 年 7 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was perfect!
Courtney
於 2025 年 7 月住了 4 晚
8/10 不錯
Christine Lou
親子同遊
2025 年 7 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Small space
Christine Lou
於 2025 年 7 月住了 3 晚
10/10 優異
Franklin (BRONX)
家人同遊
2025 年 7 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was an excellent experience on my vacations
Franklin
於 2025 年 7 月住了 2 晚
10/10 優異
Wilnel
多人同遊
2025 年 7 月 26 日
讚好:整潔度、設施服務和住宿狀況
Excellent staff and hotel.
Wilnel
於 2025 年 7 月住了 2 晚
10/10 優異
SR
家人同遊
2025 年 7 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location and Customer Service exemplary! Especially the Alderman Bar and Coffee Bar - mornings and evenings! Carolina is SO Sweet!!! A/C was not as cold as would have liked. Seemingly quite warm every night. Never got cooler than 68 which is tough on a Family of 4. Overall - might stay there again for Convenience.
SR
於 2025 年 7 月住了 3 晚
8/10 不錯
Jonathan
多人同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are super small (bunk room). Expensive for what you get but I guess it is NYC. Staff were super helpful very accommodating.