in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
ai chin
2023 年 5 月入住 2 晚
10/10 超赞
WEI HO
与家人出行
2022年07月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WEI HO
2022 年 7 月入住 3 晚
6/10 一般
Christopher
与配偶出行
2024年04月25日
满意:员工和服务,清洁度
不满意:住宿条件和设施
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
Christopher
2024 年 4 月入住 3 晚
10/10 超赞
David Duane,Pittsburgh
与配偶出行
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
David Duane
2024 年 4 月入住 2 晚
6/10 一般
Silvia
2024年04月22日
满意:清洁度
不满意:员工和服务
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.