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The Paul Hotel NYC

4.0 star property
Art Deco hotel with rooftop terrace and 24-hour business centre

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Photo gallery for The Paul Hotel NYC

Terrace/patio
Exterior
Interior
Dining
Lobby
The Paul Hotel NYC sits surrounded by iconic New York landmarks while providing a sophisticated retreat from the city bustle. Visitors can take in stunning Manhattan views from the rooftop terrace, relax with drinks at the bar, or use the 24-hour business center when work calls.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry

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About the area

Map
32 West 29th Street, New York, NY, 10001

What's nearby

  • Empire State Building - 5 min walk - 0.5 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Grand Central Terminal - 16 min walk - 1.4 km
  • New York University - 5 min drive - 2.8 km

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 4 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪Pergola - ‬2 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Paper Coffee - ‬1 min walk

About this property

The Paul Hotel NYC

Upscale hotel near Empire State Building
Located close to Union Square Park and Times Square, The Paul Hotel NYC provides a rooftop terrace, dry cleaning/laundry services and a bar. In addition to a 24-hour business centre and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and free newspapers
  • ATM/banking services, concierge services and tour/ticket information
  • Guest reviews speak well of the walkable location
Room features
All 122 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 45 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 45 per day)

Food and drink

  • Daily breakfast to-go available 7:30 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 14 March 2023 to 31 July 2024 (dates subject to change).
This property will be closed from 28 February 2023 to 31 March 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately USD 18.00 for adults and from USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self-parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Paul Hotel New York
Paul Hotel
Paul New York
The Paul Hotel NYC Hotel
The Paul Hotel NYC New York
The Paul Hotel NYC Hotel New York
The Paul Hotel NYC Chelsea Ascend Hotel Collection
The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

Frequently asked questions

Is The Paul Hotel NYC pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Paul Hotel NYC?

Self-parking is available for USD 45.00 per day.

What time is check-in at The Paul Hotel NYC?

Check-in start time: 3:00 PM; check-in end time: 11 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Paul Hotel NYC?

Checkout is at 11 AM. Late checkout is available for USD 150.00 (subject to availability).

Does The Paul Hotel NYC provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 22.00 per person applies.

Where is The Paul Hotel NYC located?

Located in Manhattan, this hotel is within a 15-minute walk of Empire State Building, Union Square Park and Times Square. New York University is 1.6 mi (2.5 km) away. 28 St. Station (Broadway) is only a 2-minute walk and 28 St. Station (7th Av.) is 6 minutes.

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Reviews

The Paul Hotel NYC Reviews

7.0

Good

7.6

Cleanliness

8.6

Location

7.4

Staff & service

6.8

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 197 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 130 out of 1000 reviews

Reviews

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are small, but if you just want a cheaper hotel for midtown, this hotel will do. It was clean and the location is good. This hotel is great if you just need a place to sleep.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything

8/10 Good

Vivian

Liked: Staff & service, property conditions & facilities, room comfort

NYC stay

It was ok to be in NYC
Stayed 1 night in Dec 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room

The room was big comparing to other NYC hotels. It had two queen beds and a big window. The bathroom was also spacious with and plenty toiletries.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain but clean and nice. Nice view of Empire State Building from our room!
Stayed 4 nights in Nov 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but it was also very small for 4 people
Stayed 1 night in Jun 2022

6/10 Okay

Louise

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good location near empire state and Flat Iron/Nomad district. Nice bathroom facilities and coffee making in room. Quiet and respectable district. Cleanliness was lacking, staff appeared disinterested.
Stayed 4 nights in Dec 2022

8/10 Good

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, needed to be a little cooler and the water a little hotter.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My return to The Paul was great

Dependable, clean, and smooth lodging. Filthy windows (outside) were unfortunate, but the stay was clean and nice. Also, bottled water in the rooms would smart. It’s standard everywhere.
Stayed 1 night in Aug 2022

8/10 Good

Sven

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place Horrible staff! Made you feel like a burden rather then a guest…
Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean. They only thing is that the windows were so dirty from the outside it was hard to see out of them. Get a window washer!!!!!!!!

8/10 Good

Akihiro

Liked: Cleanliness, staff & service
a
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good location. Decent device. Hotel is older. Bathroom shower hard to turn on. No ac in lobby. Understaffed customer service.
Stayed 2 nights in Jul 2022

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly everything was fine and the Paul is always a great deal. Only weird thing was that this is the first time i have stayed there and there wasn't a coffee maker in the room?
Stayed 1 night in Jan 2023

6/10 Okay

KEITH

Liked: Cleanliness, property conditions & facilities, room comfort

Parking

Stay was okay. Would’ve been nice to know about getting parking validated cost me an extra dollars. A little disappointed.
Stayed 1 night in Jun 2022

2/10 Terrible

Abdias

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too small room. I paid for a queen bed for me and my boyfriend they gave us a room with 2 twin bed plus the are very comfortable bed. Terrible experiences,never again..
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service

Unreliable - no room - had to cancel

They could not provide me with the room i booked. They “upgraded” me but said i may have to change rooms the next day. I was forced to cancel luckily there were other hotels available. Paul hotel is not reliable.
Stayed 2 nights in Aug 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
Stayed 3 nights in Jun 2023

6/10 Okay

JOSE L

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff member Journey was excellent and professional. The Hotel was ok, rooms are way too small. No amenities whatsoever, room 403 a/c was not working properly despise "engineering personal" taking a look at it "just that", in the End after being firm about my decision they gave me a new room. Other than that I gave them 5 / 10.
Stayed 2 nights in Oct 2022

8/10 Good

Leah

Liked: Amenities, property conditions & facilities
This hotel was okay, nothing special but nothing terrible. Beds were fine. Tiny room and bathroom. Our ac was not working, nor was our tv remote, and within minutes of calling, they came and fixed everything. Everything was a bit cheap. Our ice bucket leaked, our ironing board needed to be replaced and we had to battle with the window shades. But, it was okay.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Nothing Special

The hotel was okay at best. Room was facing an internal alleyway and was not the cleanest. Floors were not vacuumed and few areas around the room were damaged from wear/tear. One of the towels was visibly stained and ripped. Expected a bit better of an experience, even for a three star hotel.
Stayed 1 night in Jun 2022

6/10 Okay

Todd

Disliked: Cleanliness, property conditions & facilities
Cabinets were broken and a huge burn mark on top of the counter. No bar or restaurant. All ice machines were not in use.

6/10 Okay

Monica

Disliked: Cleanliness
We have to remind them for extra toilet’s paper, they didn’t clean well the room, they 1 or 2 days didn’t make the beds
Stayed 2 nights in Oct 2022

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities, room comfort

Overall, A Good Stay

The Paul Hotel was clean and had the basics that we needed for our trip. We had to ask for extra towels twice for the number of people booked in the room. The room was tight, but we didn't need much extra space. The front desk phone is not answered at all. I called prior to arriving for 3 hours and again from my room: it rolls to a full voice mail. A great service that they did offer was keeping our bags prior to check-in and offered to keep them after check-out for a 6 hour period. This is a wonderful asset when visiting NYC.
Stayed 3 nights in Dec 2022