We enjoyed our stay but they got our booking wrong and there was a double bed instead of 2 x singles, they then moved us to another room advising that it had 2 x single beds only for this room to also have a double bed. Overall, a pleasant and peaceful location but front desk receptionist needs some training on what the different rooms contain.
Simon
2024 年 1 月入住 1 晚
8/10 还可以
Michael,New York
2023年12月24日
Michael
2023 年 12 月入住 1 晚
10/10 超赞
Ronald
商务旅客
2023年10月23日
满意:客房舒适度,住宿条件和设施
Great Experience
Check in was smooth. When i discovered that I was given a smoking room, they quickly changed my room to a non smoking room. I am at the included breakfast as I write this, wow what a spread! Incredible selection and excellent quality as well as 5 star service.
Ronald
2023 年 10 月入住 1 晚
6/10 一般
真实旅客
2022年03月31日
满意:清洁度、住宿条件和设施、客房舒适度
Priority of guests led to poor services
It was just one of their busiest times and they were hosting a wedding. So the priority of the service was specifically for the wedding guests.
No pre- check in confirmations or follow-ups and information sharing were done, we had to call in order to get their attension.
We couldn't get food ordered for the first night, the response on whatsapp took more than 90 minutes and we were given a short notice of the time at which the kitchen closes. When we placed the order, no response was received until it was too late to get food.
Bedding was not changed, guess locations differ with linen change policy.
But we managed to get the food ordered and delivered on the second night.
真实旅客
2022 年 3 月入住 2 晚
10/10 超赞
Reynard
2022年03月13日
Reynard
2022 年 3 月入住 1 晚
10/10 超赞
Nozipho
2020年12月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Miss
It was amazing and beautiful
Nozipho
2020 年 12 月入住 1 晚
8/10 还可以
真实旅客
2020年11月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We were entirely happy with the hotel and our experience there. Standard of cleanliness was high.
真实旅客
2020 年 11 月入住 2 晚
6/10 一般
farzana
2020年11月16日
满意:客房舒适度,清洁度
Lovely mountain view
Nice facilities. Lovely view
Room was clean, just needs more air freshner.
Breakfast was ok. Not buffet
farzana
2020 年 11 月入住 1 晚
4/10 很差
Warren
商务旅客
2020年09月28日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Don't stay here
The setting is beautiful but the bathroom was disgusting.
The ceiling and walls had black mould on them, the shower tiles near the floor were thick with dirt and the shower rose was broken. The beds are not very comfortable.