Thank you for taking the time to share your experience, Amanda. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues while in the home so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.

Dusty, thank you for sharing your feedback, we are sorry to read that you experienced issues that kept you from fully enjoying your stay. We apologize for any cleanliness details you felt were missed and our local manager noted that the home was inspected for cleanliness before your arrival and appeared in good order. We're sorry about the stains on the carpet but want to note that it has been cleaned. Additionally, we regret that the WiFi did not work well and have passed your comments along to the resort as they are the ones that provide this amenity. The bathroom sliding door was put back on its track and we apologize for it not working properly during your visit. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.

Thank you for sharing your experience, we're pleased you liked our home and enjoyed your stay! We're sorry for any issue you had with the bathroom door and we shared your feedback with the local manager so it can be addressed. We enjoyed having you as our guest and we hope to host you again soon.

We appreciate your review Matthew. We are delighted to know that you had an enjoyable stay. For the tv, guests must sign into their own streaming platforms, but we are sorry for any inconvenience. We will be sure to pass along your comments about the cookware. Thank you for staying with us. We hope that you will visit us again.

Thank you for the review of your stay. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the amenities and location of our condo. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We apologize that you had issues getting an additional key card and with communicating with our team. We look forward to hosting you for a great stay in the future.

Hi Julianne. Thank you for your review and we are so sorry for the issue on communicating with us. We are committed to providing exceptional customer service and we are so sorry that this is not met during your stay. We welcome your feedback as means to improve in the future and we do we will have another chance to better serve you.

Hi Suzanne. Thank you for your review and we sincerely apologize for the inconvenience that you have experienced with the fireplace. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We have forwarded your feedback to our local team to avoid future complaints. We will continue to work with both our local staff and homeowner to make improvements to this home and we do hope we will have another chance to host your stay.

Karen, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the amenities and the location of our home. We are very sorry if you find the linens unclean during your stay. Our team ensures that all of the beds will be made up with fresh linens for each reservation. We appreciate you bringing this concern to our attention and allowing us to review and address it accordingly. We hope you will give us the opportunity to host you again.

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

We are sorry to hear that this was your experience while staying with us, Amber. Please know that our Guest Service Agents are available and happy to assist you. Our local staff has informed us that the home is being treated as needed for the issues mentioned. Unfortunately, the pool is managed by the Embarcadero and they do not notify us when they are closing it. We hope that this did not cause you too much of an inconvenience. We hope to host you again very soon.

Hi William, Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties! We appreciate this feedback as an opportunity to improve upon when making future improvements. Sincere apologies for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future with a much more enjoyable stay!

We appreciate your visit, Jennifer. We are glad that you enjoyed your stay. We have scheduled a deep clean for the upcoming weeks and cleared the shower drain. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. The mold has been treated and removed. If guests use the fan while showering it will help keep it away. We would love to host you again very soon.

Hi James! Thank you for your feedback! We do apologize that you were under the impression the listing included the fireplace. This home does not have this amenity. All amenities can be viewed on the listing at the time of booking. We hope to host you again very soon!

Hi Katryn, thank you for sharing your feedback. We are glad to hear you enjoyed the home. We are sorry to hear you had concerns with your stay. We will follow-up with our housekeeping team to ensure future cleans will be completed to our standard. We encourage guests who need assistance to call our 24-hour Guest Service line to give the local team the opportunity to address any issues during your visit. We look forward to hosting you again!