Property was really beautiful,.light house and sea was clearly visible from the balcony, two downsides were that there was crack in the bathrooms door and the telephone for the room service, restaurant eas not working properly
harshit
6/10 一般
MIREILLE
2023年09月4日
MIREILLE
2023 年 8 月入住 1 晚
6/10 一般
Tarun
2023年08月13日
不满意:服务设施
Ok for a day stay
Tarun
2023 年 8 月入住 3 晚
2/10 糟糕
Neetu
2023年05月9日
Neetu
2023 年 5 月入住 2 晚
4/10 很差
Satish
与家人出行
2019年12月26日
不满意:住宿条件和设施
Unsatisfied for cost paid.
Recently stayed at Soma Palmshore, Light house Road, Trivandrum from 23 Dec 2019 to 26 Dec 2019 and my overall experience was unsatisfactory considering I paid Rs.6000/- per unit per night. Had booked 2 standard sea facing AC units 115 & 116 and the rooms were quite shabby to begin with.
The pictures put up at hotels.com are quite misleading to begin with. The hotel is pretty old and is in need of some serious maintenance. To begin with there is no lift to reach the rooms. So if you have old parents with you, the stay is going to become horrible as they have to climb up stairs. The door lock of one of the unit was troublesome, one room had a chain type flush system, both rooms had no Wi-Fi and service is just OK. The hotel does not have a stretcher and wheel chair and one of the cleaning staff collapsed in one of my room and evacuating her took some serious effort and involved calling about 6-7 people from the hotel staff.
Restaurant food is decent and some dishes like Chole Batoore, Puri Bhaji etc were good for complimentary breakfast. The staff at the hotel were friendly and helpful but that did not cover up for their unprofessionalism. Will rate the overall experience as 4 on a scale of 10.
Satish
2019 年 12 月入住 3 晚
6/10 一般
Dag
2019年12月22日
满意:清洁度、员工和服务、客房舒适度
Dag
2019 年 12 月入住 9 晚
6/10 一般
真实旅客
与配偶出行
2019年12月10日
满意:员工和服务
The bedroom was fine. There was a balcony and near to the beach. The bath room was in a state of disrepair and needing a deep clean with bleach. Tiles in bathroom really needed to be cleaned. Linnen and towels could have bèn cleaned better. The dining room was basic however the food was a good quality.after we got to know the staff they were friendly and helpful. Food in dining room was good and reasonably priced. We had a massage organised by the hotel, this was good value. I had a yoga class which was great. We would return here.
真实旅客
2019 年 11 月入住 5 晚
8/10 还可以
stuart
2019年04月28日
满意:清洁度、员工和服务、客房舒适度
Good location
Loved the gardens, the view and the temperature of the swimming pool, it was a good stay for the price we paid. The hotel is slightly dated but would only need a few changes to make it stunning as the location, a few minutes walk from lighthouse beach and you have your own Private beach is a plus. We felt there’s lots of staff around the hotel which could be updating things when they seem to have very little to do at times.
The hotel is very clean which is the main thing, we enjoyed our stay.
stuart
2019 年 4 月入住 5 晚
8/10 还可以
真实旅客
2019年03月28日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2019 年 3 月入住 5 晚
8/10 还可以
Patricia
2019年03月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very enjoyable stay
Rooms comfortable, however the A/C was very noisy but we couldnt live without it. There is a kettle in the room which is totally unnecessary as there are no mugs or tea making equipment - we were told to just order room service which is very reasonable price. Food in the restaurant was good and the staff very helpful and attentive. Reception staff also very helpful - quickly changed our room in the middle of the night when we had a problem with the local wildlife. There is no hairdrier in the room but one was quickly available when I asked Reception. There is a super swimming pool with sunbeds and towels available and a willing pool boy to help put up umbrellas. The location is great with a beach on the doorstep down steps and a short walk to Lighthouse beach with all the shops and restaurants. It is a steep hill back to the hotel but a local tuc-tuc costs a very reasonable 100R.
Overall it was good - I particularly enjoyed the yoga - but it is all a bit shabby and with some decoration and upgrade it could be 5*