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关于贾科莫酒店 - 登高精选酒店的点评

3 out of 5
贾科莫酒店 - 登高精选酒店
222 First Street, Niagara Falls, NY

点评

8.8

超赞

10 分 - 超赞。605 条好评，共有 1006 条点评" "
8 分 - 还可以。227 条好评，共有 1006 条点评" "
6 分 - 一般。102 条好评，共有 1006 条点评" "
4 分 - 很差。38 条好评，共有 1006 条点评" "
2 分 - 糟糕。34 条好评，共有 1006 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Xining

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

10/10 超赞

Kimbra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well, your staff there made us feel like we had come home from a long journey. Miss T. at the front desk took such good care of us. The bartenders, Tiffany was cute but Lorrie she had us in stitches' and really knew her stuff. I know that I am leaving out a lot of people from the others on the front desk to the young men that prepared our breakfast. Which was always good, they really made sure that everyone was well taken care of. We usually stay at the large chain hotels but were really pleased by the Giacomo. Your staff and fellow guest made our vacation wonderful. Thank you.
2024 年 5 月入住 3 晚
Jessica GM 于 2024年05月12日 的回复
Thank you for your wonderful feedback. I will be sharing this with my staff as it always helps brighten their day. when they know that a guest is very happy with their stay. We appreciate you staying with us.

10/10 超赞

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
After a long train journey from New York, we needed somewhere quiet and comfortable for our stay in Niagara, NY. We are so pleased we chose this hotel. The location was perfect - just a short stroll to the falls and near some good bars and eateries. The staff were super helpful and the check-in was as easy as it could be. Our room was on the seventh floor (I think) and was spacious and comfortable. Just what we needed after a long journey. Very happy with the hotel and would recommend without hesitation.
2024 年 4 月入住 1 晚
Jessica GM 于 2024年05月12日 的回复
Thank you for choosing the Giacomo for your stay in Niagara Falls. We appreciate your wonderful feedback and will be sharing this with the staff.

2/10 糟糕

Dongmei，Brookline

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bad experience. We travelled with our 14-year-old who is disabled and in wheelchair. We booked a handicapped accessible room with roll-in shower. After checking in we found the hand-held shower head was removed and the shower had only a fixed shower head that was hanging really high. There was no way our son could take a shower. We asked the front desk to help put in a hand-held shower or change the room. We were told there was no service staff and there was no other accessible rooms available. We were given a different room with two queen beds. When we arrived we noticed the bathroom was not cleaned (urine in the toilet). We asked the front desk to clean the bathroom and was told no. We were transferred to another room with the same configuration and were told this was the last option. The room didn’t have space to turn the wheelchair around. We had to park the wheelchair at the entrance and carry our son into the room. The front desk was rude and careless.
2024 年 5 月入住 1 晚
Jessica GM 于 2024年05月7日 的回复
Sorry that your stay was less then satisfactory. We work very hard to try and make every guest happy to stay with us. I have discussed these issues with my staff to avoid anything like this happening again in the future.

10/10 超赞

Jennifer

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Friendly and responsive staff and building is iconic in the area -- a wonderful observation deck is available to guests that gives a 360 degree view that includes the falls.
2024 年 5 月入住 1 晚
Jessica GM 于 2024年05月7日 的回复
We appreciate the kind feedback. We hope to see you again in the future

10/10 超赞

jason，Edmonds

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room is wonderful. I really like the interior design and the view is great.
2024 年 5 月入住 1 晚
Jessica GM 于 2024年05月7日 的回复
Thank you for choosing us while visiting Niagara Falls. We appreciate your feedback

8/10 还可以

Amy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unique hotel, cool feel. Quiet! Jets on tub did not work, no safety bars for tub or shower, but otherwise great layout, upstairs room was great for views. Great location! Can walk to everything. Would stay there again.
2024 年 4 月入住 3 晚
Jessica General Manager 于 2024年05月5日 的回复
Thank you for staying with us.

10/10 超赞

Mikhail

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay.
2024 年 4 月入住 1 晚
Jessica GM 于 2024年05月2日 的回复
Thank you for staying with us

8/10 还可以

Bryan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Jessica GM 于 2024年05月2日 的回复
Thank you for staying with us

10/10 超赞

Jason

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 2 晚
Jessica GM 于 2024年05月1日 的回复
Thank you for staying with us

2/10 糟糕

behzad

不满意：住宿条件和设施，清洁度
Stay away!!!! This was easily one of the worst experiences for me. This hotel is run down! The TOILET seat was old and broken!!! The water pressure was non existent. The staffs are certainly uninformed on how to treat the guests. So happy that it was only one night!
Jessica General Manager 于 2024年04月28日 的回复
Sorry to hear that you were so disappointed with your stay

10/10 超赞

DONNA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay!!
2024 年 4 月入住 1 晚
Jessica GM 于 2024年04月24日 的回复
Thank you for your feedback. We appreciate you choosing the Giacomo during your visit to Niagara Falls

10/10 超赞

Jodi，Brampton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was pleasantly surprised by a personalized welcome note in my room. Great customer service! The check-in was fast and the reception was very friendly.
2024 年 4 月入住 1 晚
Jessica GM 于 2024年04月22日 的回复
Thank you for staying with us. We appreciate your feedback.

2/10 糟糕

Amanda

2024 年 4 月入住 1 晚
Jessica GM 于 2024年05月11日 的回复
Thank you for staying with us

10/10 超赞

Eric

2024 年 4 月入住 3 晚
Jessica GM 于 2024年05月9日 的回复
Thank you for staying with us

10/10 超赞

Brenden

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 1 月入住 1 晚
Jessica GM 于 2024年04月17日 的回复
Thank you for staying at the Giacomo while visiting Niagara Falls.

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very clean and the lounge on the top floor was nice. However, they did not staff the bar.
2024 年 4 月入住 2 晚
Jessica GM 于 2024年04月15日 的回复
Thank you for staying with us. I apologize that we were experiencing staff issues during your stay.

10/10 超赞

Gregory

2024 年 3 月入住 2 晚
Jessica GM 于 2024年05月2日 的回复
Thank you for staying with us

8/10 还可以

Charles，Bunnlevel

与家人出行
满意：清洁度、员工和服务、服务设施
Overall facilities were clean and good. The bed needed to be replaced sagged on the right side and not comfortable. But everything else was good with our stay.
2024 年 3 月入住 4 晚
Jessica GM 于 2024年04月6日 的回复
We appreciate your feedback and thank you for staying with us during your visit to Niagara Falls

8/10 还可以

Shelley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dimly lit throughout. Staff was pleasant and helpful. Good breakfast. 19th floor lounge was nice.
2024 年 3 月入住 1 晚
Jessica GM 于 2024年04月5日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Viviana

2024 年 3 月入住 3 晚
Jessica GM 于 2024年04月5日 的回复
Thank you for staying with us

6/10 一般

Tiandi

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
Jessica GM 于 2024年04月1日 的回复
Thank you for staying with us

8/10 还可以

Erika

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good service during check in. We did not like the breakfast at all. No staff for the bar.
2024 年 3 月入住 2 晚
Jessica GM 于 2024年03月31日 的回复
Thank you for staying with us. We appreciate your feedback. Sorry to hear that we did not meet your expectations.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice atmosphere and amenities. Breakfast could have been better.
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月28日 的回复
Thank you for staying with us

10/10 超赞

Peter

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of best stays. I read some negative reviews and totally not true. The ceiling pipes are safety sprinkler system and not noticeable unless you look directly at the ceiling. This is a green hotel which means the a/c or heater operates only when there are people in the room. So it takes about 30 to get the room to your temperature setting. The beds are super comfortable and the free breakfast is excellent. It is 5-10 walk to falls. Walk to rainbow bridge is 10min. Bridge walk takes less than 10 min. Security check time depends on how busy it is. Overall, we love it.
2024 年 3 月入住 2 晚
Jessica GM 于 2024年03月26日 的回复
Thank you for the wonderful feedback. We appreciate you choosing the Giacomo for your stay while visiting Niagara Falls

6/10 一般

Mario

2024 年 3 月入住 2 晚
Jessica GM 于 2024年04月15日 的回复
Thank you for staying with us

8/10 还可以

Chris

满意：清洁度、员工和服务、住宿条件和设施
Loved the boutique aspect of the hotel. Loved the architecture and interior. Great view of the city from the very top floor. My only comment would be our bathroom. There was a bit of black mould in some of the grout lines and in the shower floor corners.
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月24日 的回复
Thank you for choosing us while staying in Niagara Falls. We appreciate your feedback

8/10 还可以

Calma

与配偶出行
满意：员工和服务，清洁度
There were abandoned buildings and not well kept buildings around the hotel. I did not feel very safe.
2024 年 3 月入住 2 晚
Jessica GM 于 2024年03月22日 的回复
Thank you for staying with us.

10/10 超赞

Shyajia

满意：清洁度、员工和服务、住宿条件和设施
The Giacomo Was a very nice place definitely my style. Breakfast was good the host was friendly and the check in was fast and easy.. Besides the room the sky room was my favorite would definitely recommend
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月19日 的回复
Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 超赞

Lori

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place! Will definitely stay again.
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月19日 的回复
Thank you for staying with us. We appreciate your feedback

8/10 还可以

Thomas

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月19日 的回复
Thank you for staying with us

6/10 一般

PEILIN

与家人及幼儿出行
满意：员工和服务
Not very clean, particularly the sink
2024 年 3 月入住 1 晚
Jessica GM 于 2024年03月11日 的回复
Thank you for staying with us. We apologize that you were not completely satisfied with your stay with us. I have addressed your concern with our housekeeping department and hope you will give us another try in the future

6/10 一般

Larry

不满意：员工和服务
2024 年 3 月入住 1 晚
Jessica AGM 于 2024年03月5日 的回复
Thank you for staying with us

8/10 还可以

grace

满意：清洁度
2024 年 2 月入住 1 晚
Jessica General Manager 于 2024年03月5日 的回复
Thank you for staying with us

8/10 还可以

James

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Jessica General Manager 于 2024年03月5日 的回复
Thank you for staying with us

8/10 还可以

Sarasha

与配偶出行
满意：住宿条件和设施，员工和服务
I love this property but I’m bummed that parts of the spa tub didn’t work.
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月27日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Vennessa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月26日 的回复
Thank you for choosing to stay with us

10/10 超赞

sherry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet ,quaint place to stay. Staff friendly and helpful.
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月21日 的回复
Thank you for staying with us. We appreciate your feedback

10/10 超赞

Carina

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was AMAZING! So friendly and helpful 😌 the room was clean and tidy. The view of the suite was marvelous! Amazing experience! Thank you
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月21日 的回复
Thank you so much for the wonderful feedback. We are so delighted that you had such a wonderful stay with us. We hope to see you again in the future.

10/10 超赞

Michelle，Philadelphia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Room looked very nice. Bathroom was huge. Would definitely book again
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月19日 的回复
Thank you for choosing to stay with us. We appreciate your feedback.

6/10 一般

Jason

与配偶出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
The sheets and blankets had tears in them and discovered at checkout there was stains from a previous stay on the comforter and the sheets
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月13日 的回复
We're sorry to hear this about your stay. I have brought this to the attention of our housekeeping department to ensure this never happens again. Thank you for your feedback

10/10 超赞

Jamie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have never been to a hotel with such an AMAZING staff. Everyone was super friendly and welcoming. The room was wonderful as well. A quick walk to the casino and a few great restaurants.
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月12日 的回复
We appreciate you staying with us. Thank you for your wonderful feedback.

10/10 超赞

Yanitza

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love this property, everything is walkable, falls are 4 minutes away walking! If you go to 18 floor you have a view to the falls i love it! Staff super friendly and room super super clean! Parking easy! I do recommend this hotel if you are looking to be near the falls! Family environment as well! Love staff! Love the food, breakfast was delicious!
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月12日 的回复
Thank you so much for your wonderful feedback. We appreciate you staying with us.

10/10 超赞

Danielle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月13日 的回复
Thank you for staying with us

10/10 超赞

Antoni

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月13日 的回复
Thank you for staying with us

10/10 超赞

mark

与配偶出行
One of if not the best hotels I have ever stayed at. The staff were very professional and friendly. My wife and I will definitely stay there again.
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月12日 的回复
Thank you for choosing the Giacomo while visiting Niagara Falls. We look forward to seeing you again in the future.

6/10 一般

biannca

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was nice.
2024 年 2 月入住 2 晚
Jessica AGM 于 2024年02月12日 的回复
Thank you for staying

10/10 超赞

Nancy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff and breakfast staff are fantastic. A quaint little hotel. Would definitely return
2024 年 2 月入住 1 晚
Jessica AGM 于 2024年02月12日 的回复
Thank you for choosing to stay with us. We appreciate your feedback

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Awesome place to stay. Nice staff, only complaint was very dark not well lit
2024 年 2 月入住 3 晚
Jessica AGM 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback