Nordeste Hotel with Pool

"The gym equipment is very old and almost nonfunctional. The sauna could be much warmer. One of the front office staff was a bit clueless. The rest was great."

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Good food, good room, good base to explore the island"

"The staff is amazing. Best staff I’ve ever had at a spa stay. The food is amazing, facilities are great, surrounding area is out of this world."

"Very nice "premium" property. Great amenities overlooking the water. Wonderful, attentive and interested staff. Breakfast was very good, but got booring after a few days. Some aspects of the room were a little tired and different (like the bathroom lighting was insufficient) but it was a very pleasant and spacious room. Bar drinks were priced more like NY than the Azores. Overall, a very pleasant stay. "

"The staff is very friendly and accommodating. The breakfast selection is incredible. "

"The location is great The staff is very accomodating to reguest and offer help in a passionate way. I was traveling alone and they helped plan my days by giving me places to visit and food options while there My luggage didn’t arrive for 3 days and they told me where to go for clothing as well as called the airlines for updates. The restaurant had no problems with me desiring to eat in my room instead of the establishment. Will stay there again on return "

"The view was absolutely incredible. The staff — especially the man at the front desk — was extremely attentive, professional, and cheerful. The hotel itself was just amazing. The view from the room at the back was breathtaking. What I liked less was that the mattress was, for me, way too firm — or maybe just old and worn out."