Norris Dam State Park Hotels

"Checked in, and the gal at the front desk started to give me an electronic key to room 202, paused a moment and changed it to 201. I drove over to room 201 and noticed the door looked different than the rest (beat up and paint missing). I scanned the key and "very easily" opened the door. I needed to leave for a few minutes, and tried to close the door, it would not latch/lock. I put my valuables back in the car, and went to the gal at the front desk. Told her the door wouldn't lock, so she called someone to fix it. A man came (didn't really seem capable of fixing anything) and told me to really slam it shut. He kept saving slam harder, and with a ridiculous slam (3rd try) it latched. So, when I tried to use my card to get back in, he then said ram the door. Again 3rd try (linebacker still) it opened. He said "yeah, it's tricky", and I told him I can't stay here like that it's not safe. He put up his hands and said, "It's not on me..." and walked away. I went back to the gal at the front desk and told her the door doesn't work and I can't stay there (she already told me I couldn't switch to another room) so I left. When Hotels.com called the front desk, she lied and said the door worked fine, and there was nothing she could do because I checked out. Hotels.com said it's none refundable and nothing can be done. I guess reviews like this are the way to avoid disappt. *** Would advise not staying here - run down facility, poor customer service, and staff not honest *** :("

"We had no heat. The house is disorganized and better supplies for cleaning etc would have been nice. Otherwise beautiful house nice area. Quiet and the host was responsive."

"Place had everything we needed and we are able to drive 8 miles to get to windrock without having to drive to the park to unload "

"The cleanliness and clean smell were a wonderful first impression. All of the games and activities were enough to keep 11 adults and 5 kids entertained for a few days."

"We enjoyed our time at the lakehouse! The view was beautiful and the neighborhood was very quiet and peaceful. The kitchen was well stocked with spices and condiments, which we really appreciated! Thank you for a great stay!"

"Todo muy bonito laVerdad "

"There were more than enough towels, dishes, and supplies. The location was perfect. The beds were very comfortable and we hope to stay again. "

"Very comfortable and accommodating for my family to enjoy Thanksgiving!"

"We were a family group of 12. Beautiful location, clean, plenty of space, plenty of dishes, pans, etc in good condtion, great pantry space. Loved the water "toys"! The dock was pretty much all shaded this time of year but the water was atill warm so we made good use of the water float pad, kayaks, paddle boards and life jackets (all sizes and in good condition). We have 2 little ones so it was great not having to haul a pack n play and high chair. Loved the long dining table. Host was easy to communicate with and quick to respond. It was a wonderful week and we hope to go back agan in the future! Thank you for sharing your home with us!"