「The staff that was on duty the day we checked in was cold, didn't smile, like a robot. If she is to be in customer service she needs a little shake-up. I thought it was just that day but each morning she was on the desk she was the same. Other staff were friendly and helpful.」
「The staff was pleasant and helpful.
The room was clean, spacious.
We liked the on-site breakfast buffet which was included. That was helpful for us and the reason for this visit.
The pool was an added bonus for my young grandson who made the trip with us.」
「The toilet was childsized.And there was no bar to help you down or up. Very uncomfortable and unnerving.
The breakfast was very good although better coffee would be nice.
All in all, it was just what my group wanted.
Patricia Deline
Ottawa」
「The hot water issue on 3rd floor needs to be resolved. I wish there was a breakfast or even a continental breakfast offered especially for the cost of the room. Otherwise it was very clean spacious , with comfy beds. Would stay again.」
「Staff was friendly and helpful. We were able to check in early without issue. The room was clean, spacious and the bed was comfortable. Nice little kitchenette (which we did not use, but would be nice if we wanted to cook). The town of Pembroke was great! Good food near the hotel and a lot of nice parks to walk thru. Very relaxing stay!」