2/10 糟糕
Lena W.，Beverly Hills
2021 年 1 月 29 日
Unresponsive manager/owner
This is the first negative review I’ve written on VRBO and we use VRBO quite often. We rented this place during New Years. Our toilet was plugged and we could not get hold of the manager by phone or email. We ended buying a plunger ourselves and unplugged the toilet and left the plunger for future guests. On the day of check in, we did not get the address and access code until almost noon after I repeatedly called and emailed. We had a 6 hour drive and not having an address made it quite difficult. The manager never returned any of my phone calls and only email back once in a while. The house itself was missing many essential items: towel hooks in the bathroom, trash can for the kitchen, cutting board, toaster, oven and dishwasher would be nice. We were lucky that our cell phone worked, but many other cell carriers don’t have service at the house. No wifi and no TV.
Lena W.
2020 年 12 月入住 5 晚