"When we arrived, we were greeted by swarms of pre-teen and teenage girls throughout the lobby, dining area and running up and down the halls. We were informed that there was a traveling sports tournament and that participants and their families had rented out most of the hotel. We should let them know if it was noisy-but not until quiet hours after 10. The woman with the long black hair at the front desk was rude. Unhelpful and did not care about the inconvenience created by the players taking over the hotel.
We chose the hotel because we wanted to use the pool and hot tub. We were breaking up our trip between Ohio and Vermont. We tried to use the pool despite it being crowded. It was fine until a mob of teenage girls came in and took over. The younger tournament kids and their parents all got out of there and warned me that it was going to get bad. They jumped in the pool, splashed myself and my 6 year old. Crammed themselves into the hot tub while we were using it and their “adult” had them move into the corner where my small child was for a photo. Not one of them saw him or even looked. They just pushed him out of the way. When we couldn’t take the screaming, we left. The person at the front desk claimed it would be a HIPPA violation to warn that a large group was in most of the hotel. She also refused to say anything to the rude guests because it wasn’t 10 pm. Pool closes at 10. She offered to refund my room at 9 pm so I could leave and stay elsewhere. So rude. "