Northeast Bulgaria Holiday Rentals

"Amazing staff"

"Would like to commend the wonderful employees at the Hotel International Casino for their genuine hospitality, especially Egor from the front desk. Upon entering the hotel he welcomed us with a welcoming friendly hello and his knowledge and fluency in English was absolutely amazing! Egor jknows how to connect with guests and is always available to answer any questions or concerns with a friendly smile. He truly loves his job! A true asset to the hotel and he should definitely be in top management and train those lacking customer service/hospitality skills. All the bellman were very helpful and friendly. They should be commended for their hard work. The young ladies and gentlemen at the lobby cafe are the best! The breakfast and dinner buffets were plentiful and delicious! Will definitely recommend this hotel to friends and family! "

"The room was much bigger than expected"

"I booked a room with a window and I was given a basement room that stunk of cigarette smoke and two tiny windows (30cms x 30cms) either side of a bulkhead. The windows let in dust and dirt from the street and also cigarette smoke from people smoking outside. When I mentioned that I had booked a room with a window, I was shown a 2/F room that should have been the one I booked but was told that I had to pay an extra 100 bucks. No thank you! The aircon worked well and the shower was nice with good pressure and hot water but the room needed a little refurbishment. Definitely not what I expected. The smoke was horrendous. My guess is that it had gotten into everything (bed, covers, cushions, curtains so it's difficult to get rid of the smell unless you rip everything out. "

"Great stay! Very good hotel and vakue for money! Amazing customer service, especially offered by Sylvia at reception and FB Manager!"

"Great location next to the Sea Gardens and the Main Street for Bars and Restaurants . Hotel is about a 40 minute walk to the main bus terminal. Staff are friendly and polite. Clean and comfortable rooms with a good breakfast. Cannot fault this hotel after a 2 night stay. "

"the hotel was amazing and I didn’t expect it to be this good. It was an amazing experience, I really liked it and the buffet food was so delicious and the restaurant team the way they worked was very good and the manager or supervisor the woman, a very hard worker I’ve never seen her like that the one that wore black and white stripes and black leggings I’ve never seen a woman work and manage like this before. I liked everything in the hotel and it was very close to golden sands beach just 8-10 minutes walk no more than that. I generally loved the staff all of them they are very nice and the reception and especially one guy his name is valentin he made me love the hotel even more he is next to the reception he is very helpful and when u asks. Question he tries to answer you fully and allow u to understand it shows that he is proud to answer you not like the others there is no one like him im an arab and Muslim and have to be very honest of what I saw and many thinks when I ask straight away he’s there answer and help. He made me more comfortable in this hotel and made me love it. I will definitely come back in the future. "

"I had a great time , great location good options for restaurants around the hotel and in the hotel . Will definitely come again. "

"The hotel is very nice and in a beautiful area. Carpets and rooms smell a little like cigarettes and it is not well staffed for a hotel of this caliber — ie nobody at front desk, nobody answers phone, take your own luggage, grouchy towel ladies, etc. if you’re okay with that, which I was, this place was great."