"Our room had no towel racks, they had been removed and never replaced. There were bug and mouse traps. The thermostat did not turn the heat off and so it was extremely hot and wasteful. Many places were dirty. The hot tub was nice in the room but slippery. The breakfast was decent but not maintained. There were zero yogurts in the refrigerator only because no one was paying attention. The waffle maker ran out of mix. There is NO hot water for the oatmeal packets. The warm food was decent but not changed from day-to-day. The timer for the sauna was broken and a major fire hazard. We walked by it and it was on max HEAT with the timer not working. We turned it down. The bed was nice, the TV worked well."