鄰近西雅圖西北大學酒店 | 熱門西雅圖西北大學住宿限時優惠每晚可低至 HK$1,263

"Good"

"I have stayed at this hotel multiple times, but my recent two stays were the worst experiences I’ve ever had. The arrogant attitude displayed at the front desk seems to be a direct result of poor hotel management training. I requested towels and hotel supplies, but after several hours, no one came to fulfill the request. I also reported a malfunctioning fire alarm due to the constant sound, but again, no one responded. Every request I made from the room took hours to be addressed. When I asked for a receipt, as Residence Inn in Sunnyvale always provides, I was told they do not issue receipts in Bellevue, and even received an unprofessional response. To make matters worse, I discovered that my personal items were missing from the room after I checked out two days later. When I inquired, I was told that everything had been disposed of. Is this how a franchise hotel operates? I have traveled extensively around the world, and this is by far the worst service I have encountered. The management team should be replaced, as this hotel does not deserve its guests' respect."