First, the home itself is clean, spacious, and the area is gorgeous. It is somewhat sparsely furnished in the living areas, but there is an appropriate amount of bedding and seating. The game room is nice, but some of the games were broken when we arrived (the basketball game specifically) - not a big deal since we weren’t there to play games. Regardless, we had no major issues with the home itself.
The bigger issue is communication. Despite us making this reservation months in advance, we heard nothing from the hosts. When it came to the day before the trip and we hadn’t heard anything from the hosts regarding checking in, I became concerned and attempted to contact the host, but the number was disconnected. I then called VRBO and began the worst customer service experience of my life. I made it through to a rep perhaps 4 or 5 times, with each time being disconnected due to poor reception - despite my phone having full bars. I never received a call back. Eventually, someone from whatever department is above customer service called me and told me that their policy is that hosts don’t have to contact guests until the day of the reservation, which strikes me as utterly insane. The host did contact us - early the morning of the reservation, when many of the group were in a plane, still unsure as to what the plan would be when they landed - and check in was fairly smooth. However, we stayed over a weekend - which I assume will be the case for most people - and you should know that the hosts explicitly state they are not available Friday sunset to Saturday sunset for any reason. While I understand the religious reasons for this, there should be some kind of contingency plan for emergencies.
Overall, the combination of sparse furnishing, broken game room, and poor communication makes this no more than 3/5 stars. I will also give significant pause to using VRBO for any travel from now on due to their awful customer service.