Ka Kin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Dear Christopher, Thank you for your feedback! We're delighted to hear you enjoyed the dog area and nearby walk. We appreciate your suggestion regarding the coffee and will work on improving it. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Roseanne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you for your survey

Dear Eugene, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Caitlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have security on the premises around the clock as we want our guests to feel safe and secure throughout their stay. We will address all of your concerns appropriately. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Thank you for your survey

Thank you for your survey

Thank you for tanking the time to answered the survey. We appreciated very much!

Dear Guest, We appreciate your positive feedback! We are delighted to hear you found our staff helpful. We value your suggestion about in-room coffee and will consider it for future improvements. Thank you for choosing Extended Stay America, and we look forward to hosting you again for an even more enjoyable experience.Sincerely,Hotel Management

Dear Eric, We're sorry to learn about the lack of amenities in your room during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure that all necessary items, including plastic cups and shampoo, are consistently provided in our rooms. Additionally, we appreciate your suggestion for additional furnishings, such as a chair for more comfort during an extended stay. Your comfort and satisfaction are important to us, and we'll use your input to make necessary improvements. We hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

Thank you! Hope to see you next time.

Dear Anonymous, We extend our sincerest apologies for the experience you encountered during your stay. Your account of the service and cleanliness issues is deeply concerning and falls below our standards. We are actively investigating this matter to address the specific incidents you mentioned. Please know that we take your feedback seriously and are committed to making the necessary improvements. We appreciate your patience and understanding. We regret the inconvenience caused and assure you that your experience is not reflective of our usual standards. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear David, Thank you for choosing to stay with us and for taking the time to write such a kind review. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! However, we apologize for any miscommunication regarding our in-suite amenities. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management

Thank you! Hope to see you next time.

Thank you! Hope to see you next time.

Dear Matthew, We're delighted to hear that you found Extended Stay America to be a solid choice for your stay. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to share them with us. We look forward to hosting you again in the future.Sincerely,Hotel Management

Dear Imelda, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management

Dear Daniel, Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that our friendly staff, clean rooms, and convenient location meet your expectations. Your feedback is greatly appreciated, and we hope to welcome you back to Extended Stay America for another pleasant stay in the future.Sincerely,Hotel Management

Dear Diana, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Daryle, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Chanelle, Thank you for your kind words about our staff and the positive aspects of our workplace. We greatly appreciate your feedback and are thrilled to hear that you feel safe and find the view soothing. We strive to create a positive and comfortable environment for all our employees. Your feedback is valuable to us, and we are grateful for your recognition of our efforts. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Chanelle, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear JAMES, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Getting a good breakfast is an integral part of starting your day. We are not certain of the time you visited for breakfast, but we assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable, and we love knowing you plan to return whenever you are in the area.Sincerely,Hotel Management