住宿内部

关于夏塔克广场酒店的点评

4 out of 5
夏塔克广场酒店
2086 Allston Way, Berkeley, CA

点评

8.8

超赞

10 分 - 超赞。630 条好评,共有 1001 条点评" "
8 分 - 还可以。224 条好评,共有 1001 条点评" "
6 分 - 一般。74 条好评,共有 1001 条点评" "
4 分 - 很差。39 条好评,共有 1001 条点评" "
2 分 - 糟糕。34 条好评,共有 1001 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

6/10 一般

Qing

The toilet facilities are too poor
2024 年 4 月入住 2 晚
General Manager 于 2024年04月23日 的回复
Dear Qing,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're very sorry to hear that the bathroom facilities fell short of meeting your expectations. We encourage our guests to reach out to our front desk team with any issues that may occur so we can find a solution and ensure you have a comfortable visit. We're grateful for your feedback, and we hope to have the opportunity to impress you on another occasion.

10/10 超赞

Jianpu

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 11 月入住 3 晚
FOM 于 2023年12月3日 的回复
Thank you for choosing Hotel Shattuck Plaza

8/10 还可以

Chien-shih

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
FOM 于 2023年10月18日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 超赞

Chiung-Tao

2023 年 9 月入住 3 晚
FOM 于 2023年10月18日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 还可以

Jiaze

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
FOM 于 2023年08月22日 的回复
We look forward to seeing you in the near future. Thank you for choosing The Hotel Shattuck Plaza

10/10 超赞

JANG JUNG

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2022 年 5 月入住 3 晚

8/10 还可以

Ying Fai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice service
Nice staff.
2020 年 1 月入住 5 晚
Miracle Chavis 于 2020年01月27日 的回复
Thank you! We hope to see you in the near future.

8/10 还可以

Ying Fai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service.
Good service.
2020 年 1 月入住 5 晚
Miracle Chavis 于 2020年01月27日 的回复
Thank you for sharing!

8/10 还可以

Ying Fai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service.
Good service.
2020 年 1 月入住 5 晚
Miracle Chavis 于 2020年01月27日 的回复
Thank you!

10/10 超赞

xun

2020 年 1 月入住 5 晚

4/10 很差

Sheila

与配偶出行
不满意:员工和服务
Vintage historic property in the heart of downtown Berkley .Great location. Staff were not particularly helpful or attentive. The night staff of one person was awful . After a long haul flight and numerous bags, it would have been great if there was better support. He offered no help at all.
2024 年 5 月入住 1 晚

8/10 还可以

Scott W.

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is conveniently located in downtown Berkeley near public transportation.
2024 年 5 月入住 6 晚
General Manager 于 2024年05月21日 的回复
Dear Scott,Thank you for taking the time to provide your review of Hotel Shattuck Plaza. We're glad you found our location in downtown Berkeley convenient. It allows for easy access to the city's vibrant culture, shops, and restaurants, all with the ease of public transportation nearby. We look forward to welcoming you back again soon.

10/10 超赞

AN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
2024 年 5 月入住 1 晚
General Manager 于 2024年05月21日 的回复
Our team strives to provide exceptional experiences at Hotel Shattuck Plaza, and we're delighted to have met your expectations. We can't wait to welcome you back for another fantastic stay!

8/10 还可以

Barak

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is generally great. However, receptionist was a little snarky this time.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月17日 的回复
While we're happy to know that you had a great time with us overall, we apologize for any mixed experience with our team members. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you'll give us another chance to impress you in the future.

8/10 还可以

Gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to BART. Right in heart of downtown Berkeley
2024 年 5 月入住 1 晚
General Manager 于 2024年05月16日 的回复
Dear Gary,Thank you for taking the time to provide your review of Hotel Shattuck Plaza! It is wonderful to hear you enjoyed our convenient location near the attractions surrounding Berkeley. Having you here was a pleasure, and we look forward to you staying with us again in the future.

10/10 超赞

Pamela

满意:清洁度、员工和服务、住宿条件和设施
Beautiful hotel. Extremely friendly staff and close to shopping, restaurants and the BART.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月10日 的回复
Dear Pamela,Thank you for your kind words! We're thrilled you found our property beautiful and our team exceptionally welcoming. It's also great to know that our location near shopping and restaurants added to your overall experience. We can't wait to host you again at Hotel Shattuck Plaza for another wonderful stay!

4/10 很差

Runqiu

商务旅客
满意:清洁度
不满意:住宿条件和设施,员工和服务
The room is next to the construction which is noisy all the time. The restaurant downstairs is not good and expensive. The staff doesn’t care about you at all although it might be a special case since I saw other stuff were smiling. Also the staff told me that I can check out late the other day but on the day I checked out, she said no with no excuse. It almost made me miss my most important meeting. Overall not recommend.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月7日 的回复
Dear Runqiu,Thank you for your review. It was a pleasure having you as our guest recently, though we regret your disappointment with your experience. Your feedback will be shared with our team to ensure our high standards of hospitality are being met. That said, your feedback about noise is understood. The next time you stay with us, simply let us know you would like to avoid certain areas of the property, and we will do our best to make that happen. It was a pleasure having you join us, and we sincerely hope you will give us another chance to change your perceptions down the line and deliver a seamless stay worthy of a perfect rating.

10/10 超赞

Heather

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved my stay at The Hotel Shattuck. My room was very pleasant and comfortable. The hotel decor is beautiful and It has a good vibe. I was really impressed with the quality of the food as well. I would stay here again. The only downside is there is very little street parking and you have to park in the parking garage across the street at $46 per night.
2024 年 4 月入住 3 晚

4/10 很差

Yun-Hsi

商务旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
The room is fairly clean. With everything you will need. But you can hear the noice on the road very clearly with windows closed. Also sounds of air conditioning, water running and other noice is making it hard to sleep at night
2024 年 4 月入住 4 晚
General Manager 于 2024年04月29日 的回复
Dear Yun-Hsi,Thank you for taking a moment to let us know about your recent experience staying with us. We are disappointed you did not receive a quality night's sleep because of the noise. If you have issues during your visit, our helpful team is always willing to assist in any way we can. It was nice having you as our guest, and we hope you will consider staying with us again the next time you are in the area.

10/10 超赞

Bruce

满意:清洁度、员工和服务、服务设施、住宿条件和设施
lovely, comfy rooms. quiet and cozy
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Dear Bruce,Thank you for the five-star review! We're thrilled you enjoyed our comfy, quiet, and cozy rooms. We look forward to welcoming you back soon for another lovely stay at Hotel Shattuck Plaza.

10/10 超赞

Peter

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location, not far from the Cal campus. Very nice to get a bottle of wine for Expedia VIP status.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月26日 的回复
Dear Peter,It was an honor to host you at Hotel Shattuck Plaza. We're pleased you liked our convenient downtown location, just two blocks from UC Berkeley. Our team looks forward to seeing you again.

4/10 很差

Jinyan

不满意:清洁度
2024 年 4 月入住 1 晚
FOM 于 2024年05月15日 的回复
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

6/10 一般

William

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the hotel and the service. There was major construction going on literally right outside our window that started at 7:10am. It was very noisy and disruptive…..a rude awakening . We would stay again despite this.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月26日 的回复
Dear William,Thank you for sharing your experience. We're pleased you enjoyed our hotel and our team's hospitality, though we regret the disturbance caused by the nearby construction. We appreciate your understanding and look forward to welcoming you back under quieter circumstances for a more restful experience.

10/10 超赞

Shelly,Fair Oaks

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was perfect, cute, clean. We really liked there was a bar and restaurant in the facility. Wish it would have stay open 11 PM, but still nice. We would definitely stay there again and pay extra for the parking.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Dear Shelly,Thank you! Our team takes great pride in our wonderful hotel, so they will be delighted to read your lovely five-star review. We are thrilled you were impressed with everything we have to offer and look forward to your next stay with us at Hotel Shattuck Plaza.

10/10 超赞

Monika

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location & friendly staff Lots of very nice restaurants in walking distance
2024 年 4 月入住 2 晚
General Manager 于 2024年04月23日 的回复
Dear Monika,It was a pleasure to host you at Hotel Shattuck Plaza. We appreciate you highlighting our convenient location near restaurants. Our team hopes to welcome you back soon!

4/10 很差

Ban,Menlo Park

2024 年 4 月入住 2 晚
FOM 于 2024年05月15日 的回复
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

10/10 超赞

Tatia

满意:清洁度、员工和服务、住宿条件和设施
Old building, well maintained. Nice play EXCELLENT location. Easy access to BART, UC Berkeley, food, etc.—great home base while exploring the region.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月23日 的回复
Dear Tatia,It was such a pleasure having you as our guest! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon.

10/10 超赞

Les

2024 年 4 月入住 1 晚
FOM 于 2024年05月15日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

4/10 很差

Aileen

2024 年 4 月入住 2 晚
FOM 于 2024年05月15日 的回复
hank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!

10/10 超赞

Barak

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is excellent! They’re always making sure to look out for you. I’ve gotten upgrades almost every single time I’ve been here ! Thank you, Shattuck team!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月22日 的回复
Dear Barak,Thank you for sharing your experience at Hotel Shattuck Plaza! It's always a pleasure to welcome our guests back, and our team is delighted to have earned your praise. Please consider staying with us again for another terrific experience in the future.

10/10 超赞

carolyn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
FOM 于 2024年05月15日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 超赞

Mairi,Beverly Hills

2024 年 4 月入住 1 晚
FOM 于 2024年05月15日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 还可以

Isai

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
I did not like the wifi -- to slow!
2024 年 4 月入住 2 晚
General Manager 于 2024年04月16日 的回复
Dear Isai,We appreciated the opportunity to host you at Hotel Shattuck Plaza. While we hope you had a comfortable stay overall, we're sorry you struggled with our Wi-Fi. Rest assured, we'll reach out to our internet service provider with your thoughts. We value you as our guest and hope you return soon.

8/10 还可以

David,W. Hollywood

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice old time feel. Friendly staff.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月16日 的回复
Dear David,We appreciate you reviewing your stay at Hotel Shattuck Plaza. Our team is happy that you had a pleasant visit. Built over 100 years ago, our building offers a unique history! Thank you for being our guest, and we hope to welcome you back.

6/10 一般

Lesley

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The pillow was very high and hard
2024 年 4 月入住 2 晚
General Manager 于 2024年04月16日 的回复
Dear Lesley,Thank you for taking the time to leave a review. We apologize for any issues faced and we will use your feedback to help us improve the comfort of future guests. We hope you will consider staying with us again soon.

10/10 超赞

Cindy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 2 晚
FOM 于 2024年05月15日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 超赞

Eric

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wow, this was an awesome property to stay at for our group's trip to Berkeley! Fantastic staff and a great & clean room. We will definitely be back!
2024 年 2 月入住 4 晚
General Manager 于 2024年04月10日 的回复
Dear Eric, Thank you so much for choosing Hotel Shattuck Plaza. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our beautiful property, commitment to cleanliness, and amazing staff. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 超赞

Natalie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was construction early in the morning but other than that I would recommend staying here! Very close to UC Berkeley, staff is very friendly and a lot of food options.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月10日 的回复
Dear Natalie,Thank you for visiting Hotel Shattuck Plaza. We are pleased you enjoyed our friendly service, delicious food, and convenient location. The construction noise you encountered was from another nearby property, and we hope this is finished quickly. It was an honor having you as our guest, and on behalf of our team, we want to welcome you back again anytime.

10/10 超赞

Andrea

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The room was beautiful, had everything we needed and was very clean. While the area around the hotel is under construction, we weren't bothered because we were there for its proximity to Cal, a mere 5 minute walk. There are a number of tasty restaurants nearby and the Bart station is literally across the street. It was the perfect base camp for our Cal visit.
2024 年 3 月入住 2 晚
General Manager 于 2024年04月10日 的回复
Dear Andrea,Thanks so much for the five stars! We're so happy you enjoyed our beautiful, clean accommodation, as well as our strategic location, just minutes away from a diverse selection of shopping, dining, and public transportation options. We hope you will come to stay with us again soon!

4/10 很差

Terr

The air conditioner in my room rattled throughout my entire stay. They first offered to tix the noise and never followed up with me for a change of room. I am thankful that I didn't have to stay in the room throughout the day as I just used it to sleep for a few (uncomfortable) hours.
2024 年 4 月入住 2 晚
FOM 于 2024年04月4日 的回复
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Hotel Shattuck Plaza!

8/10 还可以

Michael

2024 年 4 月入住 1 晚
FOM 于 2024年05月15日 的回复
Thank you for choosing Hotel Shattuck Plaza!

10/10 超赞

Patrick

2024 年 3 月入住 1 晚
FOM 于 2024年05月15日 的回复
Thank you for choosing Hotel Shattuck Plaza!

10/10 超赞

Jerrold,Bedford

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, renovate room and great service. Room a bit noisy if it's facing Shattuck.
2024 年 3 月入住 3 晚
FOM 于 2024年04月4日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 超赞

nazanin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 3 月入住 2 晚
FOM 于 2024年04月4日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 超赞

Chak Fung

2024 年 3 月入住 1 晚
FOM 于 2024年05月15日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 一般

Vanessa

与家人及幼儿出行
不满意:住宿条件和设施
The construction noise and been woken up at 7:30am to a bulldozer by my window was unfortunate. I wish the check in person would have considered a different room for my family.
2024 年 3 月入住 1 晚
General Manager 于 2024年04月14日 的回复
Dear Vanessa,We appreciate you taking the time to reach out and share your feedback. Please accept our apologies for any noise disturbance you experienced. Our team is happy to find a solution to anything less than perfect during your stay. On your next visit, we look forward to meeting all your expectations.

10/10 超赞

Virginia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was great. caring staff.
2024 年 3 月入住 3 晚
General Manager 于 2024年03月31日 的回复
Dear Virginia,Thank you for sharing your experience with us! Providing exceptional service is our priority, and it's fantastic to know that you felt well taken care of. We look forward to welcoming you back to Hotel Shattuck Plaza for another memorable visit.

10/10 超赞

Susan H,San Jose

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service and great location
2024 年 3 月入住 3 晚
General Manager 于 2024年03月27日 的回复
Dear Susan,Thank you for choosing Hotel Shattuck Plaza. Our team is delighted you received excellent service during your stay with us and enjoyed our convenient location. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable experience.

10/10 超赞

william

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly and very helpful.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月24日 的回复
Dear William,Thank you for choosing Hotel Shattuck Plaza! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 超赞

Laura

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
FOM 于 2024年04月4日 的回复
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.