Saw the previous review (6/30/22) on VRBO about the property not being clean. Called VACASA to be proactive in making sure the issue the previous tenant had was not repeated. VACASA would not give me the local management office phone number, even though the local office gives their number out to every tenant. VACASA customer service said they would send a message to the local management and ask them to call me; I never received a call. Called back VACASA customer service several times, each time they would not put me in touch with the local manager. They ensured me that the issues with the property were fixed.
In the previous review, the tenant stated that there was garbage behind the couch. Upon our arrival there was still garbage behind the couch, the was a green cady on the floor, crumbs on every chair, fingerprints on the glass, a pile of candy wrappers on the floor below a bed, a razor cover and sand in the shower, and linen thrown in the closet. We had to wash the sheets because we did not know what was clean and what wasn't.
Called the property manager, cleaners had to come out twice to clean the condo. Took over a day for the manager to call me back, only after I called customer service to complain numerous time. Asked to speak to the General Manager do to all the steps taken prior to arriving at the condo to make sure it was clean. Customer service said local management said the place would be clean and under went a 'deep clean,' and the previous review about the place not being clean was incorrect; even though VACASA refunded the cleaning fee. This was obviously not the case. The general manager, Whitney Nelson, refused to call me and would only provide her email address. Very disappointed in the customer service.
I hate leaving a bad review because the place was nice and had nice amenities.