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"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "

"すべてが完璧でした。 お部屋、接待、お食事、温泉のお湯、素晴らしかったです。宿全体に流れている雰囲気も良かったです。プライベート感もあり、また必ず行きたいお宿です。"

"Hotel was very clean, 7 minute walk from Karuizawa train station and only 10 minute walk from the Prince outlet mall! Hotel also has a good modest breakfast selection too. A convenience store is also 1 min from the hotel entrance even though it closed at 11pm. Room was spacious and have everything we needed, thank you for the great stay!"

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"Everything nice"

"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great stay. Check-in was simple and efficient. Staff are very pleasant and helpful. Made it easy with English speaking staff. Enjoyed the public bath. Room was comfortable and well kept. Overall I had a great stay. "

"Beautiful, quiet place "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."