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关于欧泊温泉假日公园的点评

2.5 out of 5
欧泊温泉假日公园
257 Okauia Springs Road, Okauia

点评

8.2

很好

10 分 - 超赞。159 条好评，共有 415 条点评" "
8 分 - 还可以。160 条好评，共有 415 条点评" "
6 分 - 一般。66 条好评，共有 415 条点评" "
4 分 - 很差。11 条好评，共有 415 条点评" "
2 分 - 糟糕。19 条好评，共有 415 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

4/10 很差

真实旅客

不满意：清洁度
溫泉水水質差
溫泉池水水質差，水溫不夠熱，池裏有很多樹葉，水池邊不太乾淨。另外，入住cabin不提供被，詢問時要NZD10一張，太貴，不合理。不會再入住。
2019 年 12 月入住 1 晚
Brian 于 2019年12月22日 的回复
I distinctly remember your stay. You inquired about linen and I pointed out to you that the Chinese Expedia website says that you must provide your own linen. The pools are in the middle of a plantation of bamboo so there will be leaves sometimes. And the water comes out of the ground at the same temperature always. I suggest maybe you just stay home and run a bath!

10/10 超赞

Tseng-yuan

满意：清洁度
體驗
自己體驗吧!
2019 年 1 月入住 5 晚
Carrylline 于 2019年01月17日 的回复
Thank you for your beautiful words. We look forward to seeing you again

6/10 一般

真实旅客

满意：员工和服务，清洁度
價格便宜，且有很大的泳池可使用。缺點是沒提供棉被，當地收訊不好，若要使用wifi還要付費，廚房較小，所有設施都有點舊。
2018 年 1 月入住 1 晚
Brian 于 2018年03月14日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

PEI-JUNG

满意：员工和服务
廁所跟浴室都在外面公共的，夏天晚上蒼蠅小蟲子會進來房間，當天晚上發現沒有附上棉被因太晚發現了，只能蓋著外套睡覺
2018 年 1 月入住 1 晚
Brian 于 2018年01月23日 的回复
Thanks for staying with us. We appreciate your feedback!

6/10 一般

WEI YU

满意：客房舒适度

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
低價住宿的選擇
價位合理環境舒適，距離Matamata很近。但設施老舊，房內清潔度尚可，但廚房餐具太粘膩了。

8/10 还可以

Rex A

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice pools.
2024 年 4 月入住 2 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon,Thank you for your wonderful review and we hope to see you again in the future. Many thanks.

6/10 一般

Mary

与家人出行
满意：服务设施
I found the whole properties facilities being good and not hard to access, I would say put something more in place for the cars up at the cabins as some had more vehicles than suppose to and also have a system that better makes other guests know to stop being noisy and also the cabin I was in the door kept jamming which made it hard to lock. I didn't like there were cobwebs and spiders on the roof an no vacuum or broom offered if your there for longer than 3 days. Plus beds were dusty on the top bunks. Suggest to have a better airflow for condensation.
2024 年 4 月入住 2 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Mary,Thank you for your positive feedback and we have passed this onto Management. We do encourage guests to come up to the office should other guests be too noisy after 10.00 pm, we are sorry that you encountered this. But we do hope that you still enjoyed your stay with us and hope to see you again in the future, maybe staying in one of our Motel Units. Many thanks.

2/10 糟糕

Phoebe

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Patchy reception onsite so purchased Wifi which ended up being terrible. The bed was extremely uncomfortable, bathrooms were poor and was quite noisy.
2024 年 4 月入住 4 晚

8/10 还可以

Thomas

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Thomas,Thank you so much for your great review and we hope to see you again in the future. Many thanks.

6/10 一般

Mimoy

团体旅客
满意：住宿条件和设施，清洁度
room doesn't look like the photo sent to me kind of disappointed there but view is nice and the place is peaceful.
2024 年 3 月入住 2 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Mimoy,Please advise us which room you booked, so that we can contact Expedia to make any changes with the photo's, but pleased that you enjoyed your stay with us and hope to see you again in the future. Many thanks

4/10 很差

Kathy

We never got there as the function got cancelled through illness and our money wasn't refunded as we hadn't cancelled by the 10th February 2024 which is terrible as other accommodations offer a much better cancelation time frame I will never look to book there again and will tell people. Its time Opal Springs moved with the times .I gave 24hr notice of my cancelation so they were able to sell it on.
2024 年 2 月入住 1 晚
Brian 于 2024年03月2日 的回复
I unfortunately disagree. You booked through Expedia and they are very efficient at letting you know things like cancellation policies. 24 hour notice would be hard to resell even if we were situated in a busy city. People know weeks or months in advance that they are travelling, not the day before. I explained this to you on the phone, and you were fine with it. The room remained empty as expected, as we had no time to rebook it.

8/10 还可以

Donna

满意：清洁度、员工和服务、住宿条件和设施
Cental to Rail Trail. The owners seem to have done alot of work on the grounds and working their way up the list of priorites & improvements for an older establishment. Although the rooms are tired but they are clean, and tidy & contain all of the necessities. Good linen, comfortable beds & pillows & all the cutlery crockery expected.
2024 年 2 月入住 2 晚

10/10 超赞

Alice

2024 年 2 月入住 1 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Alice,Thank you so much for your great review and we hope to see you again in the future. Many thanks.

8/10 还可以

Elodie，Cambridge

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice unit, all very clean. The choice of different pools is great (a big one at 28 degrees, another smaller at 37 and an even smaller one at 39). The only downside is that they only open at 9.00am and the check out is at 10. But otherwise, great place to stay :)
2024 年 2 月入住 1 晚

8/10 还可以

Kate

团体旅客
满意：员工和服务，清洁度
Clean and tidy, well kept grass areas. Tourist flat was a bit run down and basic worth of fashioned decorations, but very convenient facility for what we needed.
2024 年 2 月入住 1 晚

2/10 糟糕

Kushla

满意：清洁度
不满意：住宿条件和设施
Pools were great, thats about it. Cabins were terrible, brown water that was disgusting, leaks everywhere, bathrooms need upgrading. The deck out front is very unsafe for toddlers. No phone reception, had to pay for wifi. Rubbish stinks right in the middle of everyone. The mattress, we couldnt even sleep on it, it had springs poking out everywhere. Will never be going back. 😢
2024 年 1 月入住 3 晚

10/10 超赞

Kamila

2023 年 12 月入住 1 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Kamila,Thank you so much for your great review and we hope to see you again in the future. Many thanks

2/10 糟糕

Debbie

2024 年 1 月入住 1 晚
Vanessa 于 2024年04月30日 的回复
Good Afternoon Debbie,Sorry that you didn't enjoy your stay with us. You haven't mentioned why your stay with us didn't go well. Please advise us where we went wrong for your stay. Many thanks

10/10 超赞

Vilma

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

kay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Grandson enjoyed the swimming pool. Attractive surroundings and though busy somehow felt peace.ful
2024 年 1 月入住 1 晚

10/10 超赞

Denise

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time staying. Well maintained campgrounds with good clean facilities the bonus of heated mineral pools. The hosts are friendly and helpful. We will be back again in the future.
2023 年 12 月入住 1 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Tui

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
everything was awesome x
2023 年 12 月入住 3 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Chris

2023 年 12 月入住 2 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Farrell Carlos

团体旅客
满意：清洁度、服务设施、住宿条件和设施
nice scented room
2023 年 12 月入住 1 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Megan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the peace of the Opal pool
2023 年 12 月入住 1 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Genetha

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place
2023 年 11 月入住 1 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

2/10 糟糕

Danelle

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just the pool and lady at office man at office is a ripe prick
2023 年 11 月入住 1 晚
Opal Hot Springs 于 2023年12月30日 的回复
We appreciate your feedback. Can you tell us next time that you have 3 children with you.

8/10 还可以

Janice

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The wifi was a bit of a problem as it cut out a lot in the tourist flats
2023 年 10 月入住 3 晚
Vanessa 于 2023年11月15日 的回复
Hi Janice, so sorry to hear that you had trouble with our wifi, we are with StarLink so it should be ok, but we will look into it. Once again thank you for your review and we hope to see you again in the future. Many thanks.

10/10 超赞

Deborah

2023 年 10 月入住 1 晚
Brian 于 2023年12月30日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施
What an awesome spot, we will be back again forsure!!! Amazing place to stay, loved the pools and the room, the location, it was all very nice. Friendly people too which was a nice bonus!
2023 年 10 月入住 2 晚
Brian 于 2023年11月4日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Lisa

2023 年 10 月入住 1 晚
Vanessa 于 2023年11月15日 的回复
Hi Lisa, wow thank you so much for awesome review, we hope to see you again in the future. Many thanks.

6/10 一般

Daniel

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Had a simple Cabin, not a motel. Came bak to find theyd been in to empty th Bin!? How much rubbish did they think we had accumulated in 1 night? We had a lot of stuff lying around so wasnt impressed!. Flooring is shocking in th shower bathroom area. Definitely wear jandals in th shower.
2023 年 10 月入住 2 晚

6/10 一般

HIROSHI

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
到着時間が遅く、9時以降は管理人がおらず、wifiの使い方わからず。翌日有料とのことを聞いたが、一晩携帯もwifiも使えず。
2023 年 9 月入住 1 晚

8/10 还可以

Kapu

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Receptionist was very welcoming and informative. Great place to stay overall, the only downfall was no cell reception but otherwise a great place to stay. Would recommend and stay again. Thanks team.
2023 年 10 月入住 2 晚
Brian 于 2023年11月4日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Kurt

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very child friendly
2023 年 9 月入住 2 晚
Brian 于 2023年11月4日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Choyce

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I love that they have hot an cold pools
2023 年 9 月入住 1 晚
Brian 于 2023年11月4日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

Shayleigh

2023 年 9 月入住 1 晚

8/10 还可以

Claire

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Logement agréable et bien équipé. Un chauffage supplémentaire aurait été appréciable. Pas de wifi gratuit. Mais dans l’ensemble très satisfaisant et bien équipé.
2023 年 8 月入住 1 晚

8/10 还可以

Shannon

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：服务设施
Beautiful park and Motel. We really enjoyed soaking in the hot pools hence why we chose to stay here. Unfortunately tv didn’t work as aerial was broken and heating in the motel was quite insufficient. Nevertheless we would absolutely one hundred percent stay again because the beds were comfortable our room was lovely and clean with everything we needed. Jug, toaster, cutlery serve wear. And the pools are just Devine!!
2023 年 8 月入住 1 晚

8/10 还可以

Destiny

2023 年 8 月入住 1 晚

8/10 还可以

Rea

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Liked the prices, everything walking distance. Didnt like how thin the walls are and being able to hear the littlest things from both cabins on either side= need to put something in to help with noise
2023 年 7 月入住 1 晚
Vanessa 于 2023年08月1日 的回复
Hi Rea, that you for your lovely review, we are so pleased that you enjoyed your stay with us and hope to see you back again in the future. We apologise for the noise and have made a note for Management for future up-grades. Take care.

8/10 还可以

Tio

2023 年 7 月入住 1 晚
Vanessa 于 2023年08月1日 的回复
Hi Tio, thank you so much for your lovely review, we are so please that you enjoyed your stay with us and we hope to see you back again in the future. Take Care.

6/10 一般

Gaylene

与配偶出行
满意：员工和服务，清洁度
Enjoyed having access to pools. Bed was comfy, living space was clean, bathroom was not -floor was so sticky we put down bathmat to walk on. No smoke alarm/detected.
2023 年 7 月入住 2 晚

8/10 还可以

Naum

2023 年 7 月入住 1 晚

10/10 超赞

Channell

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Vanessa 于 2023年08月1日 的回复
Thank you so much for your lovely review, we are so pleased that you enjoyed your stay with us and hope to see you back again in the future.

8/10 还可以

Astina

与家人出行
满意：员工和服务，清洁度
Overall a good stay. Room was clean and comfortable. However the shared toilets/shower was old and rather grimy. So we bath in the shower block instead. Expedia was not great though. First the listing was incorrect - the room did not have a bathroom at all as stated. -second when we wanted to change and upgrade the room, I assumed I would be paying a little more. I did not ask for a refund but rather an upgrade so was willing to pay more. Instead they were planning to cancel the payment for that room and made me pay for another room which means I am paying for 2 rooms instead. When is an upgrade considered a cancellation? Apparently Expedia thinks so. This is the 2nd time I had a rather bad experience with Expedia. I suppose this means I should be wary of it in the future.
2023 年 7 月入住 1 晚

10/10 超赞

Angelia

与家人及幼儿出行, 与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Swimming is lovely, staff is amazing Highly recommended
2023 年 6 月入住 2 晚
Vanessa 于 2023年08月1日 的回复
Thank you so much for your lovely review, we are so pleased that you enjoyed your stay with us and we look forward to seeing you again in the future.

2/10 糟糕

Lee

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
brian 于 2023年06月15日 的回复
The irony of this review is that the guests were a "no show", booked for the 9th june, no one arrived to stay. Thankyou keyboard warrior.

6/10 一般

Douglas

与配偶出行
满意：清洁度
customer service and communication a bit lacking
2023 年 5 月入住 1 晚
brian 于 2023年06月15日 的回复
Thanks for staying with us. We appreciate your feedback!